Chapman BMW On Camelback
Phoenix, AZ
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1,370 Reviews of Chapman BMW On Camelback
My sincere thanks Craig! I was referred to Craig by another dealer and told "if you are considering an i3, talk to Craig." I took the advice and met with Craig to talk about I was referred to Craig by another dealer and told "if you are considering an i3, talk to Craig." I took the advice and met with Craig to talk about a lease. The experience was great. Craig stands apart from others because he is so knowledgable about not only the i lineup, but all BMW vehicles. But his specialty is definitely the i vehicles, and he's taken BMW's optional training courses to receive their certification. I believe his official title is Jedi Master of the i3. I'm hooked on the car, and I look forward to working with Craig on the next one. Thanks for all your help Craig! More
Craig Rusin Craig did an excellent job taking his time and helping us purchase our first BMW. He was very knowledgable and was made our experience very pleasurab Craig did an excellent job taking his time and helping us purchase our first BMW. He was very knowledgable and was made our experience very pleasurable. More
Highly Recommend Sales Agent Joe Lena Joe Lena was courteous, professional, and very helpful, will definitely refer others to him and contact him next time I trade-in my BMW. Glad I read r Joe Lena was courteous, professional, and very helpful, will definitely refer others to him and contact him next time I trade-in my BMW. Glad I read reviews about him, and contacted him. More
Best experience I've ever had buying a car Sometimes things are just meant to be. My husband and I weren't planning to buy a car that day; but Craig patiently educated us on options and we soo Sometimes things are just meant to be. My husband and I weren't planning to buy a car that day; but Craig patiently educated us on options and we soon found ourselves looking at the perfect vehicle to replace my 10-year old 325i. He was incredibly knowledgeable about all the BMW models and extremely helpful in giving us the information we needed to conduct our search. Even though he was catching a plane that afternoon, he took his time to take us on 2 test drives, shepherd us through financing and then walk me through all the features of my new car. We never felt any pressure to do anything other than enjoy spending time experiencing the Ultimate Driving Machines. Craig has also been great about following up to be sure everything's going well and I look forward to seeing him when I take the car in for its first service, if not sooner. You can't go wrong giving Craig a chance to earn your business - he's the best we've ever dealt with and is the prefect example of the perfect salesperson! More
Service I recently had my BMW 650i serviced through my Service Advisor, Patrick Burchell. All that is required of me is to simply drop the car off. Patrick I recently had my BMW 650i serviced through my Service Advisor, Patrick Burchell. All that is required of me is to simply drop the car off. Patrick always has the paperwork ready, confirms the work, and keeps me apprised during the process. I live quite a distance away so the loaner car is greatly appreciated. This car is our 'baby' and is returned to me cleaned with the issues resolved. Thank you Patrick, and to you Nick Falcon, for selling me the car. More
Great service It's smooth and hassle free everytime to drop my car off for service. My service advisor, Michael, is critical in how simple the process is. It's smooth and hassle free everytime to drop my car off for service. My service advisor, Michael, is critical in how simple the process is. More
3 hours and 20 minutes for an oil change I arrived at 12 for an oil change which was approximated to take 1.5 hours. Dan said he would call me when it was ready. I was provided a loaner and r I arrived at 12 for an oil change which was approximated to take 1.5 hours. Dan said he would call me when it was ready. I was provided a loaner and ran some errands until around 1:30 when I headed back to the dealership. I arrived and gave the loaner back to a service employee and told him I was working with Dan. About 30 minutes later, now 2:00, I flagged down another employee and notified him of what I was waiting for. He promptly brought Dan out from the back. He said he would check on the car. Upon returning at 2:10 he said it would take another 20 minutes. I then waited another hour without any update or check-in. I left the dealership at 3:20. I will not be using this dealership again for servicing my BMW. More
Like Family I have had the pleasure of buying two cars from Craig over the past 4 years and can't say enough good things about this guy. I have referred two frie I have had the pleasure of buying two cars from Craig over the past 4 years and can't say enough good things about this guy. I have referred two friends and my father and have never been disappointed. One of the greatest things about Craig is he isn't done when you get your car. He has helped me with every issue or question I have had since buying my first car. He's a great guy and you would be an idiot to use anyone else. Thanks for everything Craig. More
SERVICE I had my 750 Li worked on last week and this week. Dan Lidington kept me abreast of the work being done. Outstanding Service advisor. I had my 750 Li worked on last week and this week. Dan Lidington kept me abreast of the work being done. Outstanding Service advisor. More
Dan Lidington - Excellent Service Advisor! Excellent service on my 2015 M235i at Chapman BMW on Camelback from Dan Lidington. Dan has helped me numerous times and is always professional, person Excellent service on my 2015 M235i at Chapman BMW on Camelback from Dan Lidington. Dan has helped me numerous times and is always professional, personable, and knowledgable. My car is running on rails again Thanks! Alex More