Chapman BMW On Camelback

Amazing, start to finish I'll never buy anywhere else after this experience. From start to finish, my salesman, Jason Howard, made the process easy (as car buying is usually a I'll never buy anywhere else after this experience. From start to finish, my salesman, Jason Howard, made the process easy (as car buying is usually anything but) and treated me like I was the only person in the dealership when I came in. The numbers were right, the car is beautiful and everyone there was friendly, but a sincere friendly, not a fake and disingenuous sort of friendly. I LOVE the Genius process - never had that with any other car purchase. Zane was helpful, thorough, and again, genuine. That's one of the major separations from Chapman BMW to any other dealership - everyone there was genuine, and THAT is what will keep me coming back indefinitely. More

Replace broken hinge on ash tray cover I called BMW and got in the same day. Although Bobby Stewart, my regular service writer, was not available, Dan helped me out. He was courteous goin I called BMW and got in the same day. Although Bobby Stewart, my regular service writer, was not available, Dan helped me out. He was courteous going above and beyond. My broken hinge was replaced quickly and efficiently, and he even had my car washed. Great service and people! Thanks! More

Poor customer service, unhappy SA Took my 3 month old car in for a warranty issue on Sat AM. Pretty annoyed to even have to deal with issues on a brand new car. Arrived Sat AM at 7: Took my 3 month old car in for a warranty issue on Sat AM. Pretty annoyed to even have to deal with issues on a brand new car. Arrived Sat AM at 7:45 to drop off my car. SA was very cold and unfriendly. No introduction, no small talk, just appeared that he was unhappy, hated his job, and did not want to be there. Was told he would call me to give me an update in case they had to order parts and needed my car longer. Loaner is much smaller than my SUV so it is a bit of an inconvenience with a small child. Apparently, they are only open until noon on Sat (translation- service day only for oil changes). No call or update. Closed by the time I called them. Left a complaint on their website. No real followup from their service manager. An internet salesman did email me back for whatever thats worth. Car was done 10am Monday. My guess is that I was a simple fix (lose wire, blown fuse) since my car probably sat all weekend and no one touched it until Monday AM. SA called me to tell me it was done. Left a brief voicemail. No apology. Straight to business in his unhappy voice. More

Service issue As usual, very much pleased with the service provided by Taras, my service advisor at Chapman BWM on Camelback. Quickly diagnosed my service issue whe As usual, very much pleased with the service provided by Taras, my service advisor at Chapman BWM on Camelback. Quickly diagnosed my service issue when I brought my vehicle in late Friday afternoon. He called me first thing Monday morning to confirm his diagnosis and the cost of repair. Car was ready mid-afternoon on Monday. Also arranged to have a 15 mile test drive to assure the problem did not recur. More

Valuable service The service person listened to my concerns and fixed the problem with each visit. I really appreciate this kind of service. The technical genius was The service person listened to my concerns and fixed the problem with each visit. I really appreciate this kind of service. The technical genius was so very friendly, patient and helpful. More

Great car buying experience This dealership provided me with the perfect car buying experience. The salesman and sales office listen to what I wanted. They found the vehicle I w This dealership provided me with the perfect car buying experience. The salesman and sales office listen to what I wanted. They found the vehicle I wanted and made the deal happen with my terms. Process was very relaxing and professional. Start here on your next car buying search and you will eliminate the need to look any further. More

Friendly and professional. From ordering my new BMW straight from the factory to follow-ups and final delivery - could not have asked for more from Joe Lena and the friendly fol From ordering my new BMW straight from the factory to follow-ups and final delivery - could not have asked for more from Joe Lena and the friendly folks at Chapman. More

Excellent Customer Service Everytime that I need my Service Provider he is available. He always gets me in and out in less than 30 minutes even with a loaner car if needed. They Everytime that I need my Service Provider he is available. He always gets me in and out in less than 30 minutes even with a loaner car if needed. They provide great customer service from the time that I arrive. I am always greeting at my car, walked into the lobby, and offered a beverage. They are AWESOME! More

Fixed my problem on short notice Had issue with car not wanting to start after I changed a failing 7 years old battery! Had car towed to Chapman! They took care of it right away and Had issue with car not wanting to start after I changed a failing 7 years old battery! Had car towed to Chapman! They took care of it right away and had it running/road tested in 30 minute and did an oil change and even wash ed the car which was a nice touch! Updated me on potential issues to watch for and upcoming maintenance! All in all a great experience that made me forget to towing part of my disabled car ( steering wheel fault so safety issue, won't run) Will be quite hapoy to use Chapman BMW again! Thanks Dan Lidington for your great service! More

Our 3rd BMW! Traded in old lease for new lease- we love the dealership in general, but Kim Reid, like last lease, was easy to work with and helped us get what we w Traded in old lease for new lease- we love the dealership in general, but Kim Reid, like last lease, was easy to work with and helped us get what we wanted. We will be back again in the future! More