Chapman BMW On Camelback

BMW M4 Purchase I decided to test drive the 2015 BMW M4 I saw at the dealership while having my old car worked on. Craig Rusin was recommended to me by my Service Re I decided to test drive the 2015 BMW M4 I saw at the dealership while having my old car worked on. Craig Rusin was recommended to me by my Service Representative. I showed up a day later to take it for a spin, and Craig had the guys at the dealership get it all ready, and gave me an excellent run-down on the car before we took it out. His knowledge of the car and its background was very thorough, and he took his time showing me all the features and answering my questions. I have only had two things in my life that made me smile that much after taking them for a spin - one was a Suzuki Hayabusa, the other one was this M4. Everytime I drive it, I enjoy the handling, the power, and the total experience of strapping into the car. The icing on the cake was what Craig provided with the sales experience. I highly recommend Craig to anyone looking to purchase a vehicle, he's the most knowledgable, sincere, and professional sales person I have ever met. More

Excellent Service I always receive friendly service from Chapman BMW. I worked with Steve Cadieux, and I appreciate that he was very knowledgeable and he kept me infor I always receive friendly service from Chapman BMW. I worked with Steve Cadieux, and I appreciate that he was very knowledgeable and he kept me informed of what was being done to my vehicle. More

Cruising for a deal with Craig Rusin. Craig Rusin is a sales technician with Chapman BMW on Camelback Road who is knowledgable about the product he represents and buyer needs. He gives yo Craig Rusin is a sales technician with Chapman BMW on Camelback Road who is knowledgable about the product he represents and buyer needs. He gives you his full attention; always making sure you do not feel you are just another sales opportunity. He listens attentively to evaluate your needs and match them to his inventory; he assists you to find your comfort zone in both vehicle and pocket book. Intelligent, quick-witted, insightful, and great sense of humor, Craig makes buying a car as pleasurable an experience as it can ever be, despite the fact he is a no-nonsense guy. He makes sure Steve in finance is ready to handle the contract package at the end of negotiations without pressure or difficulty. More

Exceptional Service Greeted immediately, welcomed and treated nicely the whole time. Craig is a true gentleman and put up with me the whole time (I am a pain in the neck Greeted immediately, welcomed and treated nicely the whole time. Craig is a true gentleman and put up with me the whole time (I am a pain in the neck client). Looking forward to all my interactions with More

Great Experience at Chapman BMW Camelback Thouroughly enjoyed buying my 320i. Staff is very detail attentive and professional. Would definitely recommend/go back. Already in touch with the ser Thouroughly enjoyed buying my 320i. Staff is very detail attentive and professional. Would definitely recommend/go back. Already in touch with the service advisor and looking forward to the first visit. I felt valued as a customer. Never felt like just another number walking through the door. More

They definitely came through in the end Sometimes, the deepest impression is made not when a transaction goes perfectly, but when one doesn't and the appropriate people take considerable act Sometimes, the deepest impression is made not when a transaction goes perfectly, but when one doesn't and the appropriate people take considerable action to resolve any issues. In this case, Steve Murphy and Alan Jones came through with flying colors. Steve worked very diligently to get me into the right car at an agreeable price. And Alan Jones did three things that I completely did not expect, nor did I ask (I choose not to be specific). In the end, they won my respect, and my repeat business. More

Outstanding service as usual! We were scheduled for an oil change service at 7:00 a.m. and had an appointment elsewhere at 9:30 a.m. As we were leaving home for Chapman we discov We were scheduled for an oil change service at 7:00 a.m. and had an appointment elsewhere at 9:30 a.m. As we were leaving home for Chapman we discovered our left rear tire had a leak. On arrival we informed them of the tire problem. Dan Lidington our Service Rep made sure they got the service done and tire changed and had us on our way to our appointment with plenty of time. I have found on every service visit that the Chapman staff is always friendly and goes out of their way to take special care of both our vehicle and us. We are never treated as "just another customer." More

Excellent Dan Lidington is one of the best service advisors I have met. He is professional and very polite. He is very detailed and does not miss anything on Dan Lidington is one of the best service advisors I have met. He is professional and very polite. He is very detailed and does not miss anything on the requested repairs. The technicians do great work. This dealership really does have its act together. More

A "Class Act" Salesman Craig Rusin is #1 in my book. He was so helpful and so patient when it came to answering all my questions. He said "No question is a dumb question," Craig Rusin is #1 in my book. He was so helpful and so patient when it came to answering all my questions. He said "No question is a dumb question," and he meant it. He took all the time in the world with me, and guided me to making the right choices and picking the perfect car for me. He's definitely a 5 Star kind of guy. More

Fantastic, very nice experience. My sales rep was Craig Rusin and he made all the difference in the world as far as making this an enjoyable buying experience. My son bought a 328 ser My sales rep was Craig Rusin and he made all the difference in the world as far as making this an enjoyable buying experience. My son bought a 328 series from Craig about two years ago and told me about Craig. On my first visit Craig spent at least two to three hours just answering questions and taking me out for test drives. No pressure, just let the cars speak for themselves. I hadn't decided on which model. I came back in several weeks later and spent another couple of hours with Craig. All the while there was no pressure. Finally, I made my decision and ordered a 428i from the factory with Craig's help. What a joy when it finally showed up just when Craig said it would. I would not hesitate for a moment recommending Craig to anyone who is serious about buying a new or even used BMW. Rick Kalinowski More