Chapman BMW On Camelback

Complicated 2-for-1 trade was effortless. I just completed a transaction at Chapman that involved two vehicles traded in for one new 535. It was complicated getting everything right, but the I just completed a transaction at Chapman that involved two vehicles traded in for one new 535. It was complicated getting everything right, but the staff handled everything with skill, knowledge of processes, and lots of patience! The salesman, Lloyd Lambert, did everything possible to accommodate us on price, trade values, and test drives. There was never any pressure whatsoever, and the entire process from salesman, to sales manager, to finance was handled with great professionalism, and every courtesy was extended both to me and to my wife (for whom this car was being purchased). I highly recommend Chapman BMW--my wife and I have purchased from them many times in the past, and continue to encourage others to do the same. More

Buying my X3 Good experience at BMW. Joe Lena very helpful. BMW genius Kyle knows everything about BMWs. Would definitely recommend them to my friends purchasing a Good experience at BMW. Joe Lena very helpful. BMW genius Kyle knows everything about BMWs. Would definitely recommend them to my friends purchasing a BMW. More

Awesome Experience I had a great experience purchasing my 2009 750Li. I never imagined I would be able to purchase a car such as this. Savas Makridis is by far the bes I had a great experience purchasing my 2009 750Li. I never imagined I would be able to purchase a car such as this. Savas Makridis is by far the best sales person I have ever dealt with. He is highly knowledgeable. Savas presented me with information in a non-pressuring manner and gave me space and time to make my decision. The sales manager and finance manager were also great. I will definitely return to Chapman BMW for my next purchase! More

Outstanding Experience I’m a Viet Nam veteran, Blinded in combat 1968. When my wife and I went shopping for a new X5 I was interested in specific things on the vehicle. Th I’m a Viet Nam veteran, Blinded in combat 1968. When my wife and I went shopping for a new X5 I was interested in specific things on the vehicle. These were things, besides color, my wife could care less about. After much online research and calling dealers about their inventory, I knew I was going to have to factory order our X5. We pulled into the Chapman BMW dealer on Camelback in Phoenix around the 2nd of December 2015. We live in Prescott AZ about 2 hours north of the dealership. As a cut to the chase former Marine, I was not looking forward to the typical xx car sales person. Craig Rusin turned out to be any thing but a typical car salesman. He spent hours with us test driving X5s. He listened to my wants in the vehicle and my wife’s questions concerning the high tech features on the BMW. At no time did Craig push us into a sale we did not want. The man is just simply honest as the day is long. Even after leaving the dealership that day to consider and discuss our options for the factory order, Craig was ready to answer our questions. He even made time for questions while he was on a family winter get away with his wife and child. After settling on color and other options we placed our order by phone to Craig. We told him that we had our annual road trip to Florida planned for January 20th 2015, and we were concerned that the vehicle would not be delivered in time for our departure. Craig and his manager went above and beyond to have our vehicle moved up in assembly order at the factory. A couple days later Craig called to tell us our X5 was on the assembly line and would be finished and delivered in time for our Florida Trip. We received regular e-mails from Craig on the progress of the X5, the exact location of the X5 on the assembly line, right down to the name of the transportation company when the X5 left the factory. Pretty Cool! We took delivery 10 days before our Road Trip, plenty of time to get use to the machine before our departure. Upon delivery Craig and Elliot Burnette (BMW genius) patiently went over the X5’s multitude of electronics. I had questions on operating the excellent Harman Kardon satellite radio. Concepts that were obvious to sighted individuals needed a lot of extra time to explain and orient me too. Craig and Elliot stayed with me until I was satisfied that I could operate the radio, my cooling and heating of the 20 way power seats, and other features that I could manipulate with physical controls. They both even installed the safety hammock for my Seeing Eye Dog in the back seat for a secure ride! Also, Artin Majidi (business manager) was a delight to meet and chat with. The USAA buying experience was without a hitch. All members of the Chapman team we worked with made the purchase of our vehicle an enjoyable and very efficient process. During our month long trip through, NM, TX, LA, MS, AL, FL, GA, and back, Craig and the Chapman staff were by the phone to answer our questions when they arose from the road. The weather during our trip was miserable. It ranged from snow, sleet and ice to very high winds. This included south Florida, 26 degrees at night in Naples Florida, unbelievable! However, our beautiful Imperial Blue X5 35d traversed all conditions with out a problem. The control of the X5 in these conditions gave us a confident secure feeling. Driving at high speed through west Texas, it was steady as a rock and a great road machine. Best of all 4, four, tanks of fuel from Prescott to Gainesville Florida, Amazing! More

Chapman BMW on Camelback Rocks! Where do I start. The Chapman BMW team on Camelback is awesome! From the first phone call with Steve Murphy to the drive away in my new car the experi Where do I start. The Chapman BMW team on Camelback is awesome! From the first phone call with Steve Murphy to the drive away in my new car the experience exceeded my expectations. I was looking for a specific model with a list of options that filled a page. Steve found the car, added all the extras, and delivered one special ride. Steve is not alone though. Kudos to the rest of the Chapman team that made buying this new vehicle a real pleasure including the Finance, Genius and the Service departments. I highly recommend these guys if you are looking to add a new BMW to your driving line-up. More

5 Star Service I had a bit of an emergency with my BMW and BMW North Scottsdale was unable to see my car for 5 days and Chapman was able to get me in same day. I wo I had a bit of an emergency with my BMW and BMW North Scottsdale was unable to see my car for 5 days and Chapman was able to get me in same day. I would have preferred Chapman BMW on Camelback to begin with, but North Scottsdale was closer. Upon arrival I was greeted by the fantastic staff, mind you I had my car towed in because I didn't want to drive it. Dan, my service advisor, was patient explained things in detail. They took care of the main issue and other things I requested to be done quickly. Dan gave me personal attention and made me feel as though I was the only customer there. The service I have received at this bmw location certainly outshines the others I have visited. My car is driving great and the issue has been fixed thanks to Dan and the outstanding service staff. More

Easy and Pleasant Experience I had a very great experience buying my first BMW at Camelback BMW. Steve Murphy was wonderful and very knowledgeable. My experience was very pleasant I had a very great experience buying my first BMW at Camelback BMW. Steve Murphy was wonderful and very knowledgeable. My experience was very pleasant and hassle free. I would recommend buying a vehicle here. More

What your BMW expects from a service department: Value Added Steve C , the service writer, remembers us and we remember him although we are here with our 135is mainly for warranty work. He knows the product and Steve C , the service writer, remembers us and we remember him although we are here with our 135is mainly for warranty work. He knows the product and the work to be done. He keeps in touch, his estimates for time and money are helpful and the whole place is what you expect it to be. It is costlier than a little shop of horrors to be sure because there is value added to be sure. More

Service department Patrick Bruchell in the service department is the very best! Competent and concerned that the BMW customer gets the best service possible. Highly re Patrick Bruchell in the service department is the very best! Competent and concerned that the BMW customer gets the best service possible. Highly recommend him, the sales team, and the finance department. They are all customer-oriented. More

Straight to the point I'm not one for all the dealership shenanigans. With savas I didn't have to deal with the wait or the run around. I told him what I wanted what I coul I'm not one for all the dealership shenanigans. With savas I didn't have to deal with the wait or the run around. I told him what I wanted what I could pay and he worked out the rest. More