Chapman BMW On Camelback

horrible customer service Just purchased a car and wanted to buy parts. Called and talked to a female in the retail portion of the parts department. I tried explaining the part Just purchased a car and wanted to buy parts. Called and talked to a female in the retail portion of the parts department. I tried explaining the part I needed and she was very rude and hung up. More

Paid for new tires, and got 2 years old tires. I own a 328i vehicle, and took my car to Chapman @ Camelback dealer for service last week. After the inspection, it was suggested to change the rear t I own a 328i vehicle, and took my car to Chapman @ Camelback dealer for service last week. After the inspection, it was suggested to change the rear tires. I paid for the tires, and got my car "ready". I got home, and inspected the new tires, but found that I still had the old tires in my car. The tech never replaced my tires, and sent me home with the same pair, but had charged for the new ones. I called the next day, and service department asked me to take the car back. I did, and expected to receive brand new tires. When I read the tire code, found that my tires were manufactured in 2013. The tires weren't used, but not new, as they were manufactured 2 years ago. I paid for new tires (full price), and it is fair to expect new tires, not several years old, as the warranty's life is shorter. I wouldn't recommend Chapman for service. It makes my wonder if the service was actually performed, every time I took my vehicle. The tires were visible, but other services are not. More

Exeptional Service and Experience as Usual This was my second time coming in to Chapman for service. The first time I cam in was for scheduled oil change and point to point checks. I was reco This was my second time coming in to Chapman for service. The first time I cam in was for scheduled oil change and point to point checks. I was recommeded to get tires at the time and followed back up with them for this second visit. This visit, I spoke with Ms Vida Wilson, an extremely professional, honest and thorough person. She made sure parts were in stock and met with my schedule; then followed up with me to get a next day appointment. I didnt have to worry about anything. She was absolutely fantastic. I met with Ernie to provide me my service experience. This was my second time working with him and I can see that he bleeds BMW, great customer service, and honesty. I will always own a BMW and Chapman BMW. Come for the car, stay for the world class experience. Vida and Ernie are my professional dream team for all service and updates. They sincerely believe the importance of in my driving comfort and safety Thank you, Curt Hinton More

Annual warranty service The service took two extra days than initially stated, my car was driven 38 miles (did employees run errands with it?) and as a follow up I received t The service took two extra days than initially stated, my car was driven 38 miles (did employees run errands with it?) and as a follow up I received the following email from Patrick Burchell "You might be chosen by BMW to receive a “Customer Service Survey”. This survey is very important because only a select few customers actually receive one. My goal is to earn “10’s” and “YES’s” to every question every time because these surveys are my report card and anything less than that is a failing grade for me. However, if you feel you are unable to send in “10’s” and “YES’s”, please call me so that I can rectify the situation prior to your sending in the survey." I believe reviews are for grading not rectifying. More

Great Experience A great sales experience for me and my son. I would like to thank all of the employees at Chapman BMW on Camelback for taking the extra time and makin A great sales experience for me and my son. I would like to thank all of the employees at Chapman BMW on Camelback for taking the extra time and making a special experience for me and my son, on our purchase of a new 328i and 550i. Awesome job thanks Dale More

Bobby Stewart is great. Exceptional service Great service, ease of appointment and exceptional communication. Bobby goes above and beyond to ensure complete satisfaction. I would recommend Bobby Great service, ease of appointment and exceptional communication. Bobby goes above and beyond to ensure complete satisfaction. I would recommend Bobby and chapman service to anyone who owns BMW More

Great Service Great service experience. The work was completed on time and they made the check in and check out process painless. I will go for service again. Great service experience. The work was completed on time and they made the check in and check out process painless. I will go for service again. More

Perfect Buying Experience! -Thank You Craig Rusin! We stopped by to check out a new M4 convertible and were lucky to meet Craig Rusin. He showed us a brand new M4 not even prepped for sale yet in the We stopped by to check out a new M4 convertible and were lucky to meet Craig Rusin. He showed us a brand new M4 not even prepped for sale yet in the back and went above and beyond answering questions, explaining, showing us, etc. Everything on the car was perfect except for the interior color. My wife wanted a different option, and Craig never once tried to push us to purchase the car they had and worked with us on getting the exact machine we wanted. Simple and easy, amazing communication and not once any pressure to buy. We ordered the exact M4 we wanted, and Craig kept us in the loop every step of the way on the cars progress being built and shipped. Finalizing the deal was even more smooth and simple and Craig made this purchase perfect start to finish. We highly recommend Craig as he is a true asset to BMW and someone who knows his product and a true professional. Thank you again, we really appreciate everything! More

Great overview I just finished a review but forgot to mention Elliot. I could not have made it out of the dealership without his training on all the BMW options and I just finished a review but forgot to mention Elliot. I could not have made it out of the dealership without his training on all the BMW options and accessories. Thanks for taking the time to explain how all the Idrive features, starting, stopping, and electronic gadgets work. You did a great job. More

Great and Thorough Service My recent service was performed with great care and everything was explained to me in detail. I'm always thoroughly satisfied with Chapman's Service! My recent service was performed with great care and everything was explained to me in detail. I'm always thoroughly satisfied with Chapman's Service! More