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Chapman Ford Lancaster
Lancaster, PA
1,112 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,112 reviews
August 09, 2025
The sales and finance team were knowledgeable, friendly and easy to work with. Personalized video about the car i was interested in was a nice touch. and easy to work with. Personalized video about the car i was interested in was a nice touch. More
by Ron B
August 09, 2025
They were all Great to work with and made our decisions easy .It was a big improvement From the last time I dealt with Chapman in Lancaster. easy .It was a big improvement From the last time I dealt with Chapman in Lancaster. More
by harryar@aol.com
August 01, 2025
July 26, 2025
The whole experience at Chapman Ford Lancaster was wonderful! Aaron and Jared took their time and throughly explained the whole process of purchasing our new vehicle! They were so easy to talk to and wonderful! Aaron and Jared took their time and throughly explained the whole process of purchasing our new vehicle! They were so easy to talk to and worked with us to get the best deal possible! I highly recommend visiting Chapman Ford for your next purchase or service! More
by Tamesa
Employees Worked With
July 19, 2025
Purchased a Ford vehicle from Aaron at Chapman Ford. The process was efficient and well organized. The process was efficient and well organized. More
by Jake
July 18, 2025
Very interested, kind, humble, and professional much appreciated.. Ethan Jason and Avante took care of me from the moment. I got out of my car until we signed the papers with Jared. appreciated.. Ethan Jason and Avante took care of me from the moment. I got out of my car until we signed the papers with Jared. More
by Jeff Match
July 16, 2025
Excellent service! Aaron was very knowledgeable and answered all of our questions! Entire process was smooth and stress free. We highly recommend Chapman Ford! Aaron was very knowledgeable and answered all of our questions! Entire process was smooth and stress free. We highly recommend Chapman Ford! More
by ntmarinaro
July 14, 2025
Tyler was great to work with as was the rest of the team. The GM worked out a pricing deal with me to get me into the car I loved. The only reason the dealership isn’t getting a 5 star review is the detailin The GM worked out a pricing deal with me to get me into the car I loved. The only reason the dealership isn’t getting a 5 star review is the detailing on the vehicle wasn’t great and I had to go in and clean a bunch of dirt and brown spots out of the cup holders, storage in front of cup holders, and in the doors as soon as I got home. More
by Nicole
July 11, 2025
Aaron and Jared are true professionals at what they do. They listened well and answered questions thoroughly. They listened well and answered questions thoroughly. More
by mel1225h
July 09, 2025
Great experience and the Chapman team was very easy to work with. I am very pleased. work with. I am very pleased. More
by JTEX
