Charles Toyota

I would like to say that sales department at Charles is top notch. No pressure like some other dealerships I’ve dealt with in the past. It was a pleasure dealing with Brian, Kieth, and John to purchase my top notch. No pressure like some other dealerships I’ve dealt with in the past. It was a pleasure dealing with Brian, Kieth, and John to purchase my new Tundra. Thanks guys. More

CUSTOMER SERVICE LACKING Beware when you ask for an estimate from the Service dept. over the phone. You're not actually speaking w a service advisor, you're talking to an app Beware when you ask for an estimate from the Service dept. over the phone. You're not actually speaking w a service advisor, you're talking to an appointment coordinator who failed to disclose that when you replace the rear struts, you also need an alignment, which is another $110. That was a surprise when I dropped off the vehicle. I would have gone w a different estimate if I had known this up front. And then the Shuttle vehicle that they use to give you a ride home & pick you up later was disgusting. The front passenger seat had some nasty oil stains on it like they use it to put oily parts on it & the vehicle had trash in it. It looked like it has'nt been cleaned in years. Definitely not a good first impression. More

Ray McLean provided an excellent car buying experience I went into Charles Toyota on 1/7/19 with significant anxiety around purchasing a vehicle. Ray had a laid back approach that immediately made me feel I went into Charles Toyota on 1/7/19 with significant anxiety around purchasing a vehicle. Ray had a laid back approach that immediately made me feel comfortable. Ray allowed me to ask my questions, validated my concerns, steered me in the right direction of finding the car that had the features I desired and that was in my best interest financially. Ray took his time explaining the warranty and walked me through all of the steps he was taking to complete our transaction. This left me feeling confident in my purchase. I highly recommend you request Ray if you are looking for a non-pushy car buying experience. More

outstanding and very frindly I went to a different dealer and waited 45 min. and no one came out to help me . I went to Charles Toyota in Norwich ct. they came out right away and I went to a different dealer and waited 45 min. and no one came out to help me . I went to Charles Toyota in Norwich ct. they came out right away and everyone in there said Hi to me as they walked by and by when I left and asked if they could get me anything to drink. Very outstanding dealer ship More

Great Salesman/Up Front Dealership When I arrived at Charles Toyota I was pleasantly greeted by Shelton Watrous. I had several questions regarding purchasing a 2016 RAV4. Shelton answ When I arrived at Charles Toyota I was pleasantly greeted by Shelton Watrous. I had several questions regarding purchasing a 2016 RAV4. Shelton answered all my questions accurately and provided valuable information about the RAV4 that I wasn't aware of. Extremely knowledgeable and sincere. He is not your typical (You must buy it Today) salesman. It was a true pleasure dealing with him. If you are looking for a great dealership with fair prices go to Charles Toyota and ask for Shelton... More

first Class Sales men are very friendly and are able to answer any questions. I have purchased 4 cars over the years from here and always get a great deal. Servic Sales men are very friendly and are able to answer any questions. I have purchased 4 cars over the years from here and always get a great deal. Service there is also quick and efficient More

totally ripped off this is the worst mechanic business i have ever seen . they destroyed my car. i asked for a head gasket estimate and instead the mechanic flooded my e this is the worst mechanic business i have ever seen . they destroyed my car. i asked for a head gasket estimate and instead the mechanic flooded my engine block and hydrolocked my motor , killing it. they pushed it out of the shop , told me it wasnt their fault and made me tow it away . when they drove it in to the shop it was running .they have the nerve to charge me 63 dollars for that and i could say alot more . More

Excellent customer service We purchased a new car & traded our older one easily & efficiently at this dealership. Mike went out of his way to transfer items from the old to new We purchased a new car & traded our older one easily & efficiently at this dealership. Mike went out of his way to transfer items from the old to new car including our EZPass. More

Excellent Dealership !!!! Purchased a 2013 tundra on 4/25. Shopped around and priced several trucks and talked with several dealerships. The staff at Charles Toyota found me th Purchased a 2013 tundra on 4/25. Shopped around and priced several trucks and talked with several dealerships. The staff at Charles Toyota found me the right truck at a great price. the buying experience was wonderful , no pressure up front pricing and very nice people to talk with who took care of all my concerns. I DEALT with Tommy, Eian and John. If every dealership treated customers like they treated me it be a much easier buying exp. Thanks again guys for a great truck . Al More