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Charles Toyota

Norwich, CT

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rated
188 Reviews

500 W Thames St

Norwich, CT

06360

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188 Reviews of Charles Toyota

August 21, 2013

They made a mistake but were very professional about it and did everything in their power to make it right, the president of the company called me personally to apologize and make it right. More

by bobber514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
manager
June 07, 2013

The service dept. is excellent and the sales process was very good. A couple of minor issues, but nothing earthshattering. Overall, very good experience. Great More

by potus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Collins and Dan Bilicki
April 25, 2013

Everyone we meet at Charles Toyota was friendly, interested in helping us find the right car and did everything to make the deal work for us. Would recommend anyone looking for a good person to buy More

by ronbev491
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Collins and Harold Winslow
May 03, 2013 -

Charles Toyota responded

We thank you for taking the time to share your experience.We appreciate your feedback.

April 19, 2013

Great deal, great service, great car,A+ to this dealership, would recommend to others, visit Mike if you're looking for a new ride, solid. More

by Rick9804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Collins
May 03, 2013 -

Charles Toyota responded

We thank you for your review and hope you are enjoying your vehicle.

April 17, 2013

Chris came highly recommended, as did the whole dealership. I can honestly say that I've never had a better experience than at Charles Toyota. Chris was phenomenal to work with and Scott in finance More

by emily32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lillibridge
May 03, 2013 -

Charles Toyota responded

On behalf of Chris,Scott and all of our staff,we thank you for your positive review.

April 16, 2013

This was a totally good experience for me. Mike Collins certainly knew his product. After test driving several other brands of vehicles where the salespeople had very little knowledge of their cars, this w More

by mizkath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Collins, Forrest Cobb Jr.
May 03, 2013 -

Charles Toyota responded

Congratulations on the purchase of your first new car! We are excited that you chose us to be your dealer.

April 14, 2013

I was very pleased with the service from Mike Collins. He was kind, patient and assisted me get the truck of my dreams. I rate him a 5 in the overall experience. If by any chance someone I know is looking to More

by Mari69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Collins
May 03, 2013 -

Charles Toyota responded

Enjoy your truck. We are happy you enjoyed your experience here and look forward to having you back for your service needs.

April 05, 2013

My husband and I decided to go out car shopping and we found exactly what we were looking for at Charles Toyota. Mike Collins was outstanding to do business with and made us feel at ease while we were lo More

by gerririck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Collins
May 03, 2013 -

Charles Toyota responded

On behalf of Mike we thank you for purchasing your vehicle from us. We look forward to seeing you again for your future purchases and service needs.

April 01, 2013

We have purchased cars from Charles in the past and as usual the experience was very good. The people are very helpful in finding us the color and options that we wanted in our new Sienna. Our sales per More

by Dianna Savoie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Collins
May 03, 2013 -

Charles Toyota responded

We thank you for being a loyal customer.

March 19, 2013

Mike Collins and all the employee's at Charles Toyota were a pleasure to work with. Mike was very knowledgeable and was great at helping us pick the truck that fit us best. We will definetly recommend Ch More

by jdupre409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Collins