I came to Cherokee County Toyota and was approached by Bob Gavlick to try to sale me a vehicle. I test drove a 2002 Toyota Highlander. The vehicle was pulling to the right. I made that statement, and Bob told me to let him know WHATEVER was wrong with the vehicle that he would need to know since the car had not yet been through their inspection. I told him the only thing that I noticed was it pulling to the right. Bob said Whatever it is, we will fix it. Its probably just an alignment issue but whatever it is, we will fix it. I want to make this deal right, well fix it. The next morning we made a deal on the vehicle, and I waited for the vehicle to be fixed and cleaned. Three (3) hours later I drove it off the lot it still pulled to the right. I took it back immediately, and they kept it; because, I didn't want to take it home not fixed, i knew they would never fix it. Bob had forgotten to tell the service to align the car. The next Monday, Bob delivered the car to me at my work. I test drove it. It was still pulling to the right. I kept the vehicle and Bob told me to bring it back Saturday to fix it. Saturday i went back to the dealership, They aligned the car again, and it was still pulling to the right. I test drove this car 4 times, and all 4 times it did the same thing. When we got back, they advised me they would not be fixing my car. If it took new tires, they were not going to replace them. After making me wait for 45 minutes, the used car sales manager decided to talk to me. He stated they were not replacing the tires; They would lose too much money and they couldnt do that. I advised him what Bob had said to me and he said Bob didnt have the authority to promise me that. I advised this manger that wasn't my problem. I expect a man to keep his word. He asked me if I wanted to pull out of the deal and I told him yes if they didnt fix it. They replaced two (2) of my tires and it fixed the problem. But, they let me leave the lot, unhappy and with two different set of tires.
Bob Gavlick; Todd Pluger; Used Car Sales Manager
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