"Salesman was great very professional and curtious"
Place was great salesman was very professional and curtious would strongly recommend anyone to come to this dealership and see Jerry Cronk They took care of me and got just what I wanted
"Service department "
I had just got back from a long trip and realized I was overdue for an oil change. I called Cherryhill Dodge they fit me right in and got me out in 30 minutes.
On November 17, 2016 I traded in my 2015 Chrysler 200 for a 2017 Dodge Grand Caravan. I was told I was approved through Chrysler Capital on my new vehicle. On December 19, 2016 I received a email from Credit Karma stating that my credit had been ran with 4 new car financing companies on that date ( even though I had not authorized my credit being ran a month later and was not advised this was being done). I also received a call from the collections department at Chrysler capital in regards to my old vehicle stating I had missed my payment this month and the account was now with their collections department. I explained to them I traded this vehicle in on November 15th. They advised they see no payoff being sent in on there end. I then proceeded to ask them to verify my new car was in their system and they said it was not. I asked to be transferred to the department that handles the financing applications. I spoke to a supervisor in that department which advised me my application for my new vehicle was approved however due to the Cherry hill Dodge Chrysler Jeep dealership messing up my paperwork that they sent in to them for financing they are now being assessed a dealership fee of $1700 that they would have to pay to finalize my deal and that the deal was pending until this fee is paid. I immediately called the dealership and spoke to a supervisor which advised he could not help me that I would have to speak to Dan McBride who is the financing supervisor but he was not there and they would leave him a message. Several attempts were made on multiple days of leaving messages and voicemail's were left directly on Dan's voicemail with no return call. I finally had a someone I know who works there approach him and ask that he return my calls. He then called me back right away. He stated he received ALL of my messages but had not had time to return my calls because they were behind and short staffed. He advised they re-ran my credit that week to try and get me financed through another company so the dealership would not have to eat the $1700 dealer fee through the company I was already approved with. Although I understand them wanting to get around this fee they did not have the decency to explain this to me to re-run my credit a month later without my authorization. By doing so this had dropped my credit score when it should not have since I have already been approved by Chrysler Capital and would like to continue the sale with them since I have already been approved. He also advised he apologized about my old car now being late in my name but that they could not send the payoff in until the dealer fee is "worked out" and appealed since they did not want to eat this charge on their end. He also said he knows I have expired dealership tags that I am riding around in but that if stopped the police should not give me a problem. He ensured me the appeal on this fee will be handled by the week ending December 23rd. On December 23rd I had called to check a status update since I am still receiving collection calls from the old car's financing company I know this obviously has not been rectified yet. I still have not received a return call and nobody else is able to assist me when I call. I now am going on week 6 with no answers and shortly will have my old car's pass due payment on my credit for a payment that should have been taken out of my name over a month ago.
This is a terrible way to do business to have this go on someones credit for a payoff that should have been sent in a month ago when I traded the vehicle in to them and not even have the respect to return phone calls or handle the situation in a timely fashion. I thought I would be able to enjoy my new vehicle but instead I am burdened daily by collection calls from my old vehicle and counting down the days until it ruins my credit.