My Review Of Cherry Hill Dodge Chrysler Jeep:
At Cherry Hill Triplex I got hustled, I would certainly not recommend this dealership and hopefully my insight can be helpful. For starters the “Black Book” estimate trade in quote does not provide an actual value of your trade-in, instead it collects all of your information up front (email marketing campaign) and once the information is gathered, it requires you to visit the dealership to have your car reviewed (no mention of an actual value of your vehicle.) The pricing on the website is false, the dealer loads in every imaginable rebate possible including rebates that do not even exist for the car (loading.) There is no such thing as a “Wow price” I was contacted by the Internet Sales Rep Mike Mancini whom, when I asked him what the "Wow price" was on the vehicle I was interested in, he was rude and obnoxious. After speaking to the Sales Manager in person, I was told he was supposed to respond that way, as he was meant to offend the customer in any means necessary to get the customer to visit the dealership to complain and then to look at the car being inquired about.
When I first arrived at the dealership, I knew the exact model and stock number I was interested in as I did my research and Cherry Hill Triplex was the closest dealership with the car I wanted. I went to the showroom floor looked at a base model, and was never approached, I waited some more, finally I asked the Manager’s desk for assistance and the same guy that had been sitting at his desk for 15 minutes watching me became available. That would be Will Beauchemin (#8481,) he took me for a test drive, after a few minutes in the vehicle it was apparent that his knowledge of the technology and advanced features were limited and I would need to do outside research to better understand the car as this was not his forte. We went back to the dealership for the back and forth to talk over the price I received the song and dance about my car which was in excellent condition on paper clean Carfax, listened to the Sales Manager’s dance over reconditioning and how that was responsibility to pay for that. I walked out.
Later, exhausted with the car buying experience and weakened I gave Will Beauchemin a call and decided to wrap it up and finish out with the car. This also happened to be my big mistake, since I had walked out earlier; I had never discussed monthly payments. Will Beauchemin, asked me where I wanted to be instead telling me where the payments really were (if you’re looking for an honest Salesman don’t look at Cherry Hill Triplex.) Needless to say I was willing to be at higher monthly payment than where the dealership actually had my monthly payment setup at, I discovered this in Financing. This Salesman certainly has made me feel abused, and the idea that dealership observed this and supported the ideals does not rest easy either. A few notables worth mentioning, I made an appointment days in advanced for this delivery and expected that the car should be ready to go for me, Will neglected to do this, when I arrived he took the car to detail to then have it washed, they didn’t even dry it. Just threw it on the lot and said here you go, in fact I’m still peeling plastic from corners of the interior which I thought was supposed to be removed. Apparently, the dealership only puts $25.00 worth of Gasoline in the car, which it has always been customary at least with all the other new cars I’ve owned to receive a Full tank of gas. The other thing that bothered me and this had more to do with product knowledge, I had asked Will if this vehicle was equipped with Wi-Fi connectivity (as I was waiting to go into Finance) and he said “uh-huh!” which I told my son and he was really excited, then I did some research on Uconnect and Wi-Fi is not available to this model. Don’t get me wrong I love the car, the Brand the Dodge Dart GT is a great vehicle. I regret where I bought it, I should have bought somewhere else.
Was this review helpful to you?
Yes | No