I have purchased many vehicles in my life & have never experienced such an unprofessional & inconsiderate business to buy a car from. At my 1st visit to the dealership I found a vehicle I liked, test drove it, spent about 2hrs going over my finances, explained to the sales MANAGER I was working with, that my father was also in the market for a vehicle & was told to bring my father back in 2 days & i would be given the deal we worked out that date on my vehicle plus my father would get a deal on a car as well. An appraisal was also done on my car this date but I was never told what the figure on my trade in was. I returned 2 days later with my father & the sales manager I was working with was off that day & no one else working that night knew anything about the deal we had discussed & agreed upon on the vehicle I wanted. So I had to start from scratch. Aftef explaining the deal to a NEW sales person, I was told it was impossible to do on the vehicle I was looking at, they had no clue why I was promised this deal by the manager who WASNT there the appt he made with me & that I needed to look at a cheaper vehicle. Needless to say, I was not happy. If you're given an appt, the sales person working with you making the appt should be present on the appt date. That's just being considerate for your customers. I ended up working with a new set of sales people & managers who made the same promises after several hours & gave me an appt to come back AGAIN 2 days later. I received a phone call confirming my appt the day of, arrive at the dealership to find out the sales ppl working my deal are NOT working AGAIN. To date, I have been rescheduled, had an appt & shown up 5 different TIMES due to the incompetence & lack of communication that goes on at this dealership. Every time, I'm told no one knows what's going on because the person dealing with my paperwork is off that day! In addition, I was told at one point that I would be getting within a ballpark range for my vehicle trade in. Then when they started talking figures & trade in numbers, the one manager Tom, told me that my car had a bunch of things wrong with it so they couldn't give me what they had originally told me. Well, that was a complete lie! Fortunately for my benefit, not the dealership, the appraisal was left on the floor of my car & I saw the appraisers information, what they appraised my car for as well as information on what they would be possibly selling it for. There was also ZERO remarks on a "bunch of things wrong" as Tom had mentioned. When I arrived at the dealership with a copy of this in hand, you could hear crickets. I last left the dealership from my 5th appt, being asked to return for a 6th one & promised a deal with ALL paperwork done this time. Yea right! Complete disaster & waste of my time!
I Recommend This Dealer:
Tom Caully, Antionio Stith, Dominic, James
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