First, I just want to say, I did not go into this situation blind. I had researched the car that I wanted for months. I kept going back between staying with a Toyota (after 16 years of having one) or getting a Dodge Charger or a Dodge Challenger. I had fallen in love with the Dodge Challenger. I went on Autotrader.com and entered all the information about my vehicle that I was trading in (including over estimating the miles that would be on it) and what car I was interested in getting. I got a "guarantee" from auto trader for a certain price and had an option to send the guarantee to certain dealerships. The next day, I get a phone call from a very, very nice gentleman from Cherry Hill Triplex named Bob. He said that the "guarantee" was a "guarantee" and wanted to know if I could come in that day to look at vehicles. I explained to him that I wanted my parents with me because it was the first time that I was going to be buying a "non-Toyota" and my dad is a car guy. I wanted to make sure that I was getting a good car. I explained that we would be making the trip up on the 31st. I explained that I lived about an hour away from the dealership, but my parents lived 3.5 hours away. I was called/contacted via email numerous times during the week to make sure that I would be there as planned. When we arrived at the lot, we were all kind of confused right away. We didn't know which cars were for sale or which cars belonged to other people. There were barely any reference sheets in the windows of the cars. When we walked in and I asked for the person I was supposed to (Jose) we were introduced to him and every one was really pleasant. We were told to wait for a salesman. I wanted to walk around and look at cars, but I was told to stay close by so that the salesman could find us. So I wandered around the very busy office. They have this board in the office that has all of the salesman's names on it, with X's (which I assume are cars sold) and a green box (which I assume is their goal). My mother and I were both staring at it and said simultaneously "wow, I hope we don't get Sam" because his goal was really far off. It kind of made us think that he really didn't have a "salesman" quality. Well, who do we get? Sam. He sat us down after a really weak handshake (pet peeve) and said "So, we're looking at a car payment of $600-$650 right?" Huh? You haven't even asked me what I want - how can you quote a payment? I explained what I wanted and explained my trade in and he proceeded to talk about the "pay off" on my vehicle. Huh x 2? My truck as been paid off for 4 years - do you not see the title in my hand? He proceeded to take the keys from me to take it to get "valued". I explained to him about the "guarantee" and he ignored me. Okay, I can deal with this. This is just the guy that is going to show me the cars. So we go to the lot. Online, it states that they have 19 NEW Dodge Challengers. What we saw at that lot was 4 of them. He said that they have another lot - so he gets into this minivan, comes and picks us up, and takes us 12 miles away to another lot where they have 4. Out of all 8 of them - there were 3 of the EXACT same car - Torred SRT. Now everyone knows, when you find that car, that ONE - you are in love. I found that ONE. Sam had me drive it back to the other lot (fell more in love with it). When we got back to the lot, I questioned about my truck - the "guarantee". He stated that he couldn't tell me about it until I told him which car I wanted. ??? Okay, I told him. So we went back to the office area. He sat down and started questioning me more about what payments I wanted, how my credit was, what interest rate I wanted, etc. My mom interrupted and said "we want to know about her truck". Sam proceeded to ignore my mother and said "once you answer these questions, I will let you know". So I answered them as vaguely as I could. He came back and gave me a quote that was over $2000 less than what I was "guaranteed" and proceeded to talk about $600-$700 payments. When we wanted him to go back to the amount that they were going to give me for my truck, he stated "that's all, it's got a lot of miles, we are being nice". What? KBB is way higher than that! With an over estimate on the miles. He proceeded to get on my father's tablet and start looking up KBB. Really? All the time being rude, cutting us off, telling us what WE were going to do. I have to admit - this is the part that I didn't act like a lady. I got up, stormed over to the guy that checked us in - said basically if you want to sell a car, get that guy away from me. I don't think I said it exactly that nicely. I had left my parents and boyfriend (along with Sam who was still on my dad's tablet) at the table. I continued to walk out. When I turned around, there were 5 people coming after me. This is where the situation improved. My guarantee was honored. I ended up with an awesome salesman (James). There was a general manager named Richard (I think) who was great. Jose checked in with us. Somebody went and got me Starbucks (huge plus). There were two other guys that had come up to me and said "don't worry, Sam's gone, we don't really like him either". Four (yes four) hours later after multiple issues with interest rates/payments/etc, we FINALLY sat down to sign papers with this ridiculously rude guy. The interest rate that I was told under NO CIRCUMSTANCES I could get? On the paperwork it was actually over 2% less than that. The guy that signed our papers with us argued with us over every single piece of paper - EVERY ONE! When we questioned why some of the paper work said used and some said new - he would get an attitude. When he insisted we had to have the 7 year/100,000 mile warranty where all our services would be free ("for the same price that yous were promised for your payment, yous aren't losing anything") and we declined it - attitude. When that was taken off - wow, my payment was even less than before. We finally signed everything and walked out to my beautiful new car - passing Sam on the way - who gave us all evil looks.
I have to say, I am very happy with my car. I love it. But this was the most painful car buying experience of my life. It was horrific. I DO NOT recommend Cherry Hill Triplex to anyone. I did adore James - but he was about the only bright, shining light to that horrible dealership. I believe that the cars speak for themselves and the vehicle should be able to speak for itself - but this dealership left a really bad taste in my mouth. I am so glad it is over. I really wish I saw this page prior to going there. I would have asked for this Julie woman who seems to be the only person to get good reviews there. No, second thought, I wouldn't have gone there at all.
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Sam, Richard?, Jose, James