James & Kathleen Hansbrough
67091 Gist Rd
Bend, OR 97701


December 13, 2012

To Whom It May Concern:

Sunday, December 9th we came to the Chevrolet of Bend Dealership “just to look” and get some information. We knew we would be buying a new car in the near future but were unsure what we wanted or needed since it had been 13 years since we last bought a car.

When we walked into the showroom we were met by a very nice man, Ashton Castle. Our first words to him we are just looking and we don’t want any pressure we are very intimidated by the process of buying a car. We were expecting to get a lot of high pressure.

We would recommend Ashton to anyone, he stood back answered our questions and helped us through the process and no pressure. Ashton helped us find the car that was going to work the best for us and explained and answered all of our question with the “patients of Job” no matter how many times we ask same questions again and again. The dealership was able to put together a financial package we thought was fair so we bought the car and drove it home.

We were pleasantly surprised the way we were treated. We will do business with Ashton and the dealership in the future as our needs arise. We have also told everyone who has come to admire our new car how well we were treated. Oh yes, and we just love our new car Ashton helped us make the right choice.

Thanks to everyone you are great.

Sincerely,



Jim & Kathy Hansbrough

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Evan answered all my questions, helped me to find the truck that would meet my needs. He did what he promised.
The other people that I worked with were helpful and professional.
Evon had to jump through hoops to find the perfect truck for me. He did a wonderful job of explaining the features of the truck, and to make sure that I and my wife were familiar with all controls.

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We came in to check out the new Chevy cruze and ended up buying one. Evan was very professional with us and did not pressure us. Loving our new car and would refer him to anyone ready to buy.

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I purchased a used Nissan Pathfinder from Chevy of Bend recently and have nothing but great things to say about the purchase experience. My salesman, Charlie, was friendly and helpful. He knew how to ask fair questions without being overbearing or pushy. I feel like I got a good deal on my vehicle and that I was taken care of through the purchase process. My experience with the service department was equally positive, with representatives (especially Jeff) being honest and courteous. I would not hesitate to recommend this dealer. They take care of their customers.

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I have delt w/ Dave over many years. He is very personable and approachable. I'm not an easy sell, and Dave has to earn it everytime I see him. I really liked the Ginger candy, but the Chevy Impala wins by a land slide. Thanks Dave. Thank you Chris

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We had the best, no pressure buying experience we have ever been through. Our last visit was with bend subaru and in 6 months we had $6,900 in negative equity. We were provided with many options with awesome rebates that allowed up to eliminate all of our negative equity. Our interst rate wentd down 7%!!!! We drove off in a new car, papers signed and out the door faster than bend subarus' lunch break.... Thanks to everyone and we will be back next year for another car!

Blake and heather Bleving...Redmond Oregon

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We had a Saturday appointment for service: Car service, wheel alignment, front disk brake needs new rotors, pads, etc.

We made our trip to Bend. As we sat we chatted with a man needing a key door opener for his car. Head of Service reported it would be 1. $300 plus dollars and not in stock. The man had just bought another one for the same vehicle at a different Chevy dealer for $200. He was very disgusted.

After some time the head of service came back. He said that because we needed synthetic oil that the price was now $40 more. I said that Chevrolet has an add out for it and that there is a discount. I told him that there were COUPONS still in shrink wrap on his counter. He would not give us the discount!!! or anything about this matter.

He said the check engine light was for the catalytic converter and that an off brand would run us $1700. He was anxious to make an appointment to fix this.

We asked about the brakes. We had been told by our tire installer that they were quite thin. He said they are fine. We had to have them repaired elsewhere as he said: THEY CHECKED THEM AND THEY WERE FINE!!!" We now have had to go to another dealer that said, yes, the brakes are quite thin and he replaced the worn out rotors and pads.

We asked about the front end alignment they were scheduled to do that day. He said they had no way to align the vehicle as their alignment machine was completely unavailable and not working, a fact he knew when he made our appointment for the alignment.

In summary we will never, ever return to this dealership!!!! What a jerk. We had just priced a new car there, but I can assure you they will never get another penny of our money.

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Dave Wilcox was a pleasure to deal with and if he did not know the answer to a question, he would immediately find the answer. A pleasure to deal with.

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We have known Dave since 2000 when we bought a used Chevrolet Blazer as a tow car. When we were broadsided and totaled the Blazer we went back to Dave & got a used Jeep Cherokee as a tow car. Then we purchased a 2011 Eqinox with Dave's help. He has always been friendly, helpful and always bends over backwards to help us get the best service possible. We will continue to deal with Dave in the future. We highly recommend his expertise in the auto world.

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I have known Dave over twenty years and found him to be honest, fair, and a great guy to work with. I would recommend him to anyone.

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