Chevrolet of Everett - Service Center

Chevrolet of Everett responded

Thank you for your loyal patronage over the last eight years! We're thrilled to hear that you've consistently experienced fast, friendly, and efficient service during your oil changes at Chevrolet of Everett. Providing a BETTER EXPERIENCE for our customers is our top priority, and we're glad to know that our team has delivered this consistently over the years. We appreciate your feedback and your continued trust in us for your vehicle's needs. We look forward to serving you for many more years to come. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for taking the time to share your feedback with us. We appreciate your recognition of the timely completion of the service performed. However, we apologize for not meeting your expectations regarding the completion of all requested service items in one visit. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE by efficiently managing our services to meet all our customers' needs during their scheduled appointments. We understand the inconvenience caused by needing to schedule additional appointments, and we are looking into how we can better coordinate our services to avoid such situations in the future. If there's anything we can do to make your next visit more convenient, please let us know. We value your business and are committed to ensuring your complete satisfaction. Thank you for choosing Chevrolet of Everett, and we hope to address and resolve all your vehicle's needs at your next visit.

Chevrolet of Everett responded

Thank you for your wonderful review! We're delighted to hear that Betty and JJ have consistently provided you with the best service experience at Chevrolet of Everett. Ensuring a BETTER EXPERIENCE that is easy and stress-free is our goal, and it's great to know that both Betty and JJ embody these values. We appreciate your kind words and are thrilled to have team members who make such a positive impact on our customers. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you with the same high level of care and dedication in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your experience. We apologize for any confusion regarding the initial quote you received for the AWD service. We understand how important clear communication is for maintaining trust and ensuring a BETTER EXPERIENCE. We're glad to hear that Stephen was able to assist by applying a discount to your total bill, making the situation right. We appreciate your understanding and are here to ensure that your future visits meet your expectations right from the start. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again with greater clarity and continued dedication to excellent service.

Chevrolet of Everett responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

Chevrolet of Everett responded

Thank you for your kind words and for recommending Chevrolet of Everett to your friends! We're thrilled to hear that you find our team easy to work with, efficient, and attentive to customer needs. At Chevrolet of Everett, providing a BETTER EXPERIENCE is at the heart of everything we do, and it's wonderful to know that our efforts are resonating with you. We truly appreciate your trust and support. Thank you for being a valued member of our community, and we look forward to continuing to serve you and anyone you send our way!

Chevrolet of Everett responded

Thank you for bringing this to our attention. We apologize for any confusion regarding our service procedures for greasing fittings. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE by clearly communicating service details and ensuring that all customer expectations are met. We appreciate your feedback as it helps us improve our service and communication. Please feel free to reach out directly if you have any further questions or if there's anything specific you'd like us to address during your visits. We're here to ensure your vehicle receives the care it needs. Thank you for choosing Chevrolet of Everett, and we look forward to serving you better in the future.

Chevrolet of Everett responded

Thank you for your kind review! We're delighted to hear about your positive experience with JJ and that he was able to assist you effectively throughout the repair process of your truck, including working with you on the pricing. At Chevrolet of Everett, we are committed to providing a BETTER EXPERIENCE by ensuring our services are not only efficient but also accommodating to your needs. We'll make sure to pass along your appreciation to JJ. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again in the future!

Chevrolet of Everett responded

Thank you for your positive review! We're pleased to hear that you experienced fast and reliable service at Chevrolet of Everett. It's great to know that we were able to quickly install your new windshield wipers and get you back on the road in just 20 minutes. Providing a BETTER EXPERIENCE through efficient and dependable service is what we strive for, and we're glad we met your expectations. We appreciate your feedback and look forward to serving you again soon. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding our service offerings. At Chevrolet of Everett, greasing the fittings is not included as a standard part of our oil change service; it does indeed require a specific request. We strive to meet each customer's individual needs and appreciate your feedback as it helps us clarify our services better. We're sorry to hear about the misunderstanding and the resulting negative reviews. We aim to provide a BETTER EXPERIENCE by clearly communicating what our services entail and ensuring we meet your expectations. If there's anything further we can clarify or assist you with, please don't hesitate to contact us directly. We value your business and are here to help make your service experience as positive and straightforward as possible. Thank you for choosing Chevrolet of Everett.