In the last month or so, I've received 3 Safety Recall Notices from General Motors regarding various issues with my vehicle. On the afternoon of November 13th, I called Chevrolet of Milford attempting to make an appointment for these repairs. A woman picked up and asked where she could direct my call. I requested "Service." I was put on hold for a minute or two and then the same voice came back on the line. She asked me point blank "Is this about a safety recall?" I responded in the affirmative and she asked for information about the recalls, specifically the Safety Recall Numbers. After giving her this information, she informed me that all recalls were "handled by Michael" and he doesn't work past 1 pm. She suggested I leave him a voice mail and transferred me to it. I left a detailed voice mail including my name, contact details, car model and Safety Recall information. 24 hours later, I have still yet to be contacted and have since made an appointment with a competing dealership. It seems ludicrous to me that a GM dealership would have only 1 part time employee capable of setting an appointment for Safety Recall service. I'm inclined to believe this dealership simply didn't want to perform the required service. This point is only hammered home by the fact that "Michael" didn't bother to contact me the next day. I'll be avoiding doing any type of business with a company like this. If they can't be bothered with servicing safety recalls from their own manufacturer, how can I trust they'll be honest about any other repairs?
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