Chevrolet of Puyallup

Chevrolet of Puyallup
800 River Road
Puyallup, Washington 98371

Sales: (253) 840-6300
Service: (888) 873-4620
Parts: (888) 873-4620

Manufacturer: Chevrolet

Most Reviewed Employees
Dean Reilly Dean Reilly
Sales Manager
Eric Uebelacker Eric Uebelacker
Sales Staff
Ken Brett Ken Brett
Service Hotline Manager
Randy Shields Randy Shields
Sales & Leasing
Michelle Owen Michelle Owen
Sales & Leasing
Michael Cady Michael Cady
Internet Manager
Steve Zamberlin Steve Zamberlin
Sales Manager
Mike Waller Mike Waller
Sales & Leasing
Kari Welch Kari Welch
Sales & Leasing
Chris Estrada Chris Estrada
Sales Manager
Need a New Car?

Dealership Amenities
Continental Breakfast
Preferred Customer Program
Leather Recliners In Our Customer Lounge
After Hours Drop-Off
After Hours Drop-Off
Cable TV
Cable TV
Children's Play Room
Children's Play Room
Customer Lounge Area
Customer Lounge Area
Drive-In Service
Drive-In Service
Express Service
Express Service
Free Coffee
Free Drinks
Free Drinks
Free WiFi
Free WiFi
Instant Financing
Instant Financing
Parts Store
Parts Store
Shuttle Service
Shuttle Service
Television
Television
Valet Parking
Valet Parking
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 AM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
236 Reviews
Chevrolet of Puyallup

Overall Score: 5 Star Rating4.8



About Chevrolet of Puyallup
Certified: Chevrolet of Puyallup
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Chevrolet of Puyallup has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Chevrolet of Puyallup
Chevrolet of Puyallup is locally owned and operated by a partnership that was formed between the Harnish Auto Group and Rick & Pam Andersen(former owners of "Friendly Chevrolet).

Chevrolet of Puyallup is among the best in customer satisfaction as rated by dealerrater.com, General Motors, the Better Business Bureau and others. Our unmatched Preferred Customer Program contributes significantly to those ratings.


03brown
5/16/2012 10:53:40 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Zamberlin

My Review of Chevrolet of Puyallup:
This dealership is very detailed with their sales and the people were great to work with. The parts and detail deptartment were great and would recommend anyone to get work done in Puyallup.

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ricardo9
5/15/2012 4:13:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dean Reilly

My Review of Chevrolet of Puyallup:
I had shopped at a bunch of Chevrolet dealers in the Tacoma, Sumner and Auburn area, but just didn't get a good feeling. Some didn't have much selection and the one in Auburn was a little on the rude side. Then I found the Chevy store in Puyallup. There selection was good, the salesman was knowledgible and the manager that came out, Dean, seemed like a great guy. I am now enjoying my new Chevy Cruze. It drives great and get much better gas mileage than my old Focus.

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DanfromWA
5/9/2012 4:59:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Waller

My Review of Chevrolet of Puyallup:
My folks recommended Chevrolet of Puyallup, Mike Waller salesman, they dealt with him when they bought their Saturn, So I went there, he had a car already for me to look at a 2006 Chev Malibu, he knew what I could afford (monthly payments), and he worked with me on that, He is very friendly and I was quite nervous about buying a car, but talking to Mike, I settled right down. I would highly recommend him and the dealer to anyone!!

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edtcartwright
3/23/2012 6:46:01 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Raj Das

My Review of Chevrolet of Puyallup:
My wife and I had been long time Volvo owners, since 1992. We had owned a 2010 XC60, that didn’t get the greatest gas mileage and as anyone can see what is going on with the current gas prices we decided to get a Chevrolet Volt. I’ve always wanted to buy American and the Volt was a car of value not only value in possible gas savings but value as well with the $7,500 Federal tax incentive and green initiatives. Found out since we are in Washington State we are eligible for a free Coulomb 240 level 2 home charger which will take an 8-10 hour 120 volt charge down to 4 hours. Our sales consultant, Raj Das, is very courteous, respectful, and a hard worker. He goes the extra mile to make sure all my needs were met. In the past when I purchased a new car I would go home and suffer from buyer’s remorse. I did not feel that way at all this time. Raj was upfront and did not play any games with me, which I really appreciated. I have been spoiled by Volvo in the past and my initial impression of the Harnish Auto Family’s, Chevrolet of Puyallup facility is that it is a very clean and modern facility with many amenities. They also have an exceptional service department that is very accommodating and doesn’t make you feel like you are inconvenience them in anyway.

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2010Avalanch
3/18/2012 3:01:22 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tucker Craig

My Review of Chevrolet of Puyallup:
I waited several months since my purchase to rate this dealer. My goal was to see how things went after the sale. I have found both the sales and service departments to be friendly and helpful. There were many contacts with the dealership after my purchase to make sure things were going well. Each commitment from the dealership was followed up on and I have been very satisfied with my purchase. My sales person Tucker did not push us via "the hard sell" to make a purchase, which I find a plus for any dealership. I honestly get the impression that the dealership would like to have us as long term customers and are not in it for the short term. I purchased a a GM Certified vehicle. I did have to remind the service department twice that I was priomised a certain level of free service, which I was told came with a GM Certified vehicle. This is the only minor ding I would give the dealership andI would use their service department again.

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Gerald Patterson
3/18/2012 2:43:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dean Reilly

My Review of Chevrolet of Puyallup:
I was very impressed with the total professionalizm of this dealership and its employees. I have a background in the car business and I am probably more critical than the average buyer. I do not like a salesman who wants to give me a deal before I can ask questions about the vehicle that might fill my needs. That was not the case at this dealer, but it was at all of their competition. After recieving the
information about my new Chevy Cruze the price was easy to agree on. The delivery of the Cruze was very informative and I felt as if they could not do enough to make sure I was satisfied with my new Cruze. They also took the time to introduce me to the service manager, who welcomed me and inofrmed me of their service check in procedure. The bottm line here is it is very apparent that this dealership is really trying to be the best that they can be and I would say they are,well on their way,if not there already.

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lovemySS
3/14/2012 1:59:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Nielsen

My Review of Chevrolet of Puyallup:
This dealership has very knowledgeable salesmen. When I buy a car, I want to know every detail, and they were willing to answer every question I had. They went out of their way to find me the best deal and still get me the car I wanted. I also appreciated that they were not pushy and did not pressure me into purchasing something I was not ready for. I will definitely buy my next vehicle at Chevrolet of Puyallup.

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djderosa
3/3/2012 10:28:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rector

My Review of Chevrolet of Puyallup:
After the power went out at work, I drove down to Chev of Puyallup to test drive a Volt which I have been hearing good things about. I was so impressed with this new futuristic electric car. The sales person came out, Dan, and explained a few items about the car. He was very knowledgeable about the Volt and showed me some the best features - one of which is that it can go 35 miles without gas. Then at night it can be recharged and you get another 35 miles. Well, this fits my situation perfectly since my commute during the day never exceeds 35 miles...and if it does it can be charged at work while I am in the office. Dan was very accommodating and gave me the flexibility of driving it for a while with my wife and daughter. There was no doubt that I wanted this car...but the price was a little too much. The dealership gave me the preferred pricing (credit union member), which beats Costco's pricing - by enough to keep my business at Chev of Puyallup. They broke it down as a monthly payment with my trade-in and it was still too rich for my blood. Well, a day or so went by then Dan and I talked; we came up with a Lease option. After reviewing my situation of driving less than 12,000 miles per year, the trade in (which would cover the down payment on the lease) and the incentives Chevy had on the vehicle (security deposit waived and first month included) - it was a no-brainer. Dan and I talked that Sunday night and Monday morning he broke it all down for me - easy for me to understand.

Working as an Engineer for a profession - I am a clearly a numbers guy. WIth my low monthly lease payment and never (90% of the time) having to pay for gas again, the car will only cost me $50 a month to drive over my previous car. I have owned BMW's, Jaguars, etc and I have never owned/leased a car this fun to drive with this low of a payment. Usually I get a buyers remorse after I buy a new car, but not this one because of the benefit of never having to fill up with gas. I am so into the car that I read the entire manual and researched how the electric motor works - I am amazed at what has been accomplished by GM. Now I know why it was the 2011 Motor Trend Car of the Year!

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Patty O'C
2/25/2012 1:42:53 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ken and Louanne (service); Randy Shields (sales)

My Review of Chevrolet of Puyallup:
After dealing with Saturn of Puyallup since 1995, I was disappointed when the dealership closed. I was quite happy that Chevrolet took over the Saturn service and I'm still able to deal with Ken and Louanne from Saturn. This service department goes above and beyond - I have inconvenient work hours and it's usually not possible to wait for my car during service visits. The dealership has always provided me a loan car, even paying for a rental vehicle when their own loan cars were not available. On the one occasion that I did wait for my car, I enjoyed the very comfortable waiting area, with complimentary coffee and juice, comfortable recliners and wi fi. The only reason I gave a lower score for quality is that twice now they have neglected to vacuum the car. But overall these guys are an awesome group! And ps - Randy Shields in sales is wonderful!

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sadler
1/31/2012 12:30:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rector

My Review of Chevrolet of Puyallup:
Looking for a special vehicle is a very time consuming, stressful and often difficult undertaking. Most dealerships just don’t have the staff with a grasp of the vehicle, performance capabilities, options and longevity selling these cars to customers. This is the third Corvette I’ve purchased in the past 10 years. Two from Friendly and this one from Chevrolet of Puyallup. The last two were sold to me by Dan Rector. I have been impressed with Dan’s customer service, professionalism with the sales process and knowledge of Corvettes. Dan’s methods sell cars, makes buyers happy, satisfied with the deal and proud of the vehicle. This keeps us coming back. Historically your shop has not carried a great selection of corvettes and I was looking elsewhere. I came to your shop because of Dan Rector. I have a great deal of faith in Dan to put me in the right car at the right price. Your receptionist and finance people, that I had contact with, were outstanding, helpful and knowledgeable with excellent customer relation skills.

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