Chino Hills Ford

Chino Hills Ford
4480 Chino Hills Pkwy
Chino, California 91710

Sales: (909) 203-5700
Service: (888) 243-7550
Parts: (909) 393-9331

Manufacturer: Ford

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Twenty-Four Month Rating: 3.0/5
10 Reviews
Chino Hills Ford

Overall Score: 3 Star Rating3.0



About Chino Hills Ford
Certified: Chino Hills Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Chino Hills Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



angrygirl
4/25/2012 3:20:32 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Not sure of all their names

My Review of Chino Hills Ford:
Since the new ownership has taken over the service department is HORRIBLE! Both my husband, myself and my neighbor have all taken our Fords there for some very basic service work to be performed and our cars came back worse than when we took them in AND required repeated visits for the same problem to be fixed. I took my car in for an oil change and was LIVID when it came back with 18 miles on it. Obviously they let their employees joy ride in customer's cars! I have a Mustang GT so I'm SURE some young kid took it out for fun. All three of us will NEVER go back tehre again due to these awful experiences. The service dept is literally clueless when it comes to servicing cars. Just a basic oil change seems to be a problem for them. My oil plug was not tightened so my car was leaking oil when I returned home. Also on that day, they wanted to rotate my tires to which I specifically told them NOT to do and even made sure it was written on the RO for the mechanic to see. When the car came back the tires had been rotated, so written instructions mean nothing to them. If you are thinking of taking your car there for repairs, no matter how slight, just be prepared for the aftermath of problems to come. I can just about guarantee you that you will be making a 2nd or 3rd trip back there for the same problem. Believe me when I tell you that they are complete INCOMPETENTS!!!

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12MSTNG
4/23/2012 12:17:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Can't Remeber

My Review of Chino Hills Ford:
I actually bought and have had my car serviced at Chino Hills Ford and haven't encountered ANY of the problems that some of the other viewers have. They have bent over backwards to insure my satisfaction.

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ESTEVEN
3/25/2012 12:43:36 AM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: joe

My Review of Chino Hills Ford:
i went there for a Used 2002 Mercury Mountaineer AWD we where approved and the price was on autotrader of$6998 SO WHEN IT WAS TIME TO MAKE A DEAL they say 7998+653TAX+123+500 ALARM I TOLL THEM I SAW THAT CAR FOR 6998 NOT FOR 7998 THEY MAKE MI LOOK LIKE A LIAR I CALL MI WIFE AND THEY CHANGE THE PRICE ON LINE VERY BAD I WILL NEVER GO THERE AGAIN SO SORRY FOR THE OWNER

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GBP
2/9/2012 1:23:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Willie

My Review of Chino Hills Ford:
Great buying experiance! we will be back for our next car soon! we were treated in a very straight forward manner and received a great deal on our new Explorer. thanks!

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Rebecca56
12/23/2011 12:31:37 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jose

My Review of Chino Hills Ford:
They sold us a car that had no oil in it the seals were leaking there was rust in the radiator they said they did a five point inspection and did not they covered things up and expected us to pay for it we only had it for a couple of days we have a 30 day warranty and did not honor it very bad service never buy from them again!!!

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mlars2000
11/23/2011 7:25:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: kaz

My Review of Chino Hills Ford:
I would like to thank "Kaz" for helping me get into a ford 150. He was the best salesman I have had. I have purchased many cars via online because I have not liked to deal with salesman in the past. They are pushy and bug me to no end, but Kaz was truly a pleasure to deal with when I got this car. He was not pushy nor did he mob me at the door like the others standing like 3 balled tomcats at a whorehouse ready to pounce on the next unsuspecting buyer. Thats the honest truth and I speak my mind as you can see. I will come back to buy another when the time comes as long as he is there otherwise its back to the computer for further purchases. In charge of any employees at work I would place him in charge of all others due to his people skills, demeanor and caring attitude. I hope to see Kaz in upper management in the future because he would only make your dealer or FORD a better place in general. I say again, "he is my far the best and have already recommended him to a few friends who are looking for trucks." If I had/have a position in my business, in the future, I would or will offer him a job in PR. Watch out because i will swipe him away. Advance this guy before he gets a better offer!

Thanks,
Michael Larson

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ihateusingthisemail@yahoo.com
6/14/2011 12:45:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David

My Review of Chino Hills Ford:
I had a great experience buying my new 2011 Explorer. The sales staff was excellent and very professional. Thank you for the good times...

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sertich
4/15/2011 7:14:12 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Nice Girl

My Review of Chino Hills Ford:
I received a quote for $3500.00 and got the work done elsewhere for $400.00! Either they intend to rip people off or the mechanics are not very good. I would recommend them to nobody. I do plan on telling everyone I encounter for the rest of my life that they are cons.

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casouza
1/22/2011 2:40:54 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Robert Monroe, General Manager

My Review of Chino Hills Ford:
I took my car here for a warranty repair on 12/27/10. They kept my car until 1/3/11, they did put me in a rental car. I have a black 2008 GT Mustang in prestine condition. They assured me that the car would be safely locked in a stall at night and wouldn't left in the lot! When I left the car with them, it had a half a tank of gas. When I got it back it was on empty! And there were long scratches in the bumper (looks like someone keyed the car, although they said it was probably from the mechanic's knee running all along the bumper as he was hovered over the hood). There is other damage to the bumper as well. The GM there is a jerk! He never even apologized for them damaging the car. They are refusing to let a legitimate body shop repair the bumper. Instead they are insisting I use their "patch and repair" bumper shop that comes to the lot and fixes it right there. I will probably have to just sue them!

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jslyle
7/12/2007 7:34:41 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Chino Hills Ford:
i have taken my expedition there 5 times for the same problem. I have still not had the problem resolved and will going to another dealership.

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