Chrysler Jeep Dodge RAM of Warwick - Service Center

Brought my truck in for a noise in the motor with only 44,000 miles and still covered under the basic power train warranty and they wanted me to pay the labor charge for something that was covered under w 44,000 miles and still covered under the basic power train warranty and they wanted me to pay the labor charge for something that was covered under warranty. I called Chrysler and they confirmed that that I did not need to pay for anything other than the deductible. Stay away from this dealership if you care about your vehicle. More

Purchased august 2019 was nothing to like or dislike about dealership. Bought 2nd jeep from Franklin Sussex as nothing brought me back to Warwick. Today at Warwick jeep I brought my car in for repair about dealership. Bought 2nd jeep from Franklin Sussex as nothing brought me back to Warwick. Today at Warwick jeep I brought my car in for repair and was given a filthy rental filled with pet hair and dirt. Told dealership was basically told so what. Still waiting for a call. Horrible customer service. So glad I bought my second y elsewhere. Franklin Sussex all the way. Sorry have my warranty through Warwick keep for the first. More

Lousy service don't own up to their fault I have a2016 ram 3500 with 13k miles ,I had for under 2 months and the front end was falling off ,took it in they said they fix it 10 months later sam I have a2016 ram 3500 with 13k miles ,I had for under 2 months and the front end was falling off ,took it in they said they fix it 10 months later same thing a large nut was loosing up and truck couldn't make turns they fix it again .my front tires are bald after 13k miles took it in for trans leak and for them to replace front tire they want to charge me for tires even after i explain to them how many times it was bought in for frount end work More

The Service and Parts Departments are the best! I would recommend the Service and Parts departments to anyone! I have been taking my cars and trucks to Wally (Service) for over 15 years. Wally, Dan I would recommend the Service and Parts departments to anyone! I have been taking my cars and trucks to Wally (Service) for over 15 years. Wally, Dan, Jack, and all the other staff are always the most helpful people I could ever want to assist my family with our vehicles. Whenever I go to them, whether I have an appointment or not, they always take the time to help me. Thank you! More

Great experience at CJD I bought a used 2007 Jeep Liberty last month and brought the vehicle home although it needed repairs on 2 windows and brake rotors. I went back yeste I bought a used 2007 Jeep Liberty last month and brought the vehicle home although it needed repairs on 2 windows and brake rotors. I went back yesterday to have the repairs done. Jack set me up with a loner so I didn't have to sit around for hours waiting and I went to Middletown shopping. I returned 4 hours later and all the work was completed. I got a good deal and great, friendly service. Thank you gentlemen. More

Let me start by saying that I have purchased 3 vehicles from Chrysler Jeep Dodge of Warwick and didn't realize the incompetence of the people in charge of this establishment, in particular their 2 General from Chrysler Jeep Dodge of Warwick and didn't realize the incompetence of the people in charge of this establishment, in particular their 2 General Managers, until I had to bring my 2008 Dodge Grand Caravan in for repairs due to complete failures of the transmission on 2 separate occasions. The 1st time I brought the car in, I was told by the service tech Wally that they had completely replaced the transmission with a new one that was ordered from the factory. Within 1000 miles, the transmission failed again - I had a local mechanic check the work that the dealership had performed before having it towed back to them. Basically, they did not replace the transmission and tried to perform a "quick-fix" to get it back on the road (which is not what you want to hear when you are driving 3 small kids around in the vehicle). I confronted Mr. Bill Obie about the situation, who is one of the 2 General Managers at this establishment. His response was that I was obligated under the lease to pay the remaining payments, and I was out of luck.I explained to him that each time the transmission failed I was out on the highway with the kids, needless to say it was the middle of winter! His response, "Sorry I wish I could help you." It's a shame that Dodge did not include this dealership as one of the ones that were forced to close - so that it could not continue it's shady business practices to this day! I have filed a complaint with Dodge and have confronted my lawyer about my rights and whether or not the vehicle is protected under the new car lemon law of New York State. So, for all you future car buyers - just remember Mr. Obie and that other overweight General Manager that run that piece of crap they call a call dealership - they are willing to put you and your families safety at risk all for the sake of a profit! More

I purchased THREE cars for my family in April when this local dealer was slated for closure. Sure they were nice THEN, but once I signed the papers- NO customer service. When I bought the cars, I asked the local dealer was slated for closure. Sure they were nice THEN, but once I signed the papers- NO customer service. When I bought the cars, I asked they put new tires on just mine (no problem they said). After a short time of sliding & excessive wear, I found out FROM GOODYEAR that they were used tires swapped from a traded in car at this dealership! One is as old as 2003! They are also the wrong size, but despite all this- the dealer refuses to replace them & even wanted me to pay for 1/2! Did I not just spend enough $$ on 3 cars there?! The GM- Bill even talked down to me over this, even after I reminded them they had me & my kids driving on unsafe tires all this time just to save themselves a few bucks & now wont fix it??! He said "we are doing well now, especially since all the other dealers closed & we get their business, so you are LUCKY we are even offering you 2 tires!" That is the word for word quote he said- I promise you that. They feel they have no one to answer to so can treat you however they please once you buy the car & the deal is done. They care nothing for safety or customer service at all. I wasnt asking for any more than to have had safe tires on my car, & I was there for them when they needed help to not close & lose their jobs; but they do NOT CARE about anything but selling you a car. They think nothing to put substandard/unsafe equipment on your car to save themselves a dollar & could care less if an accident happens as a result. The dont even care when you confront them with proof & act cocky toward you on top of it! Keep your family safe; STAY AWAY< I am taking them to court & have reported them to the BBB. Go to a dealer that deserves your business and to stay open. I give them ZERO stars. More