My Review Of Chrysler Jeep Dodge of Warwick:
It is totally amateur-hour at this place. It amazes me that they're still in business. Unfortunately, I leased a Jeep from them a few months ago. However, while doing so, my salesman, Mitch, insulted me more than once. Ultimately, they were able to beat the best price I got from a competing dealership, so they got my business. But, I kinda regret it now. Begrudgingly, I went back to them recently, when I was in the market for a new Challenger. I thought if I dealt with a different salesperson, my experience would be better. Big mistake.
They didn't have the car I wanted at their dealership, so they were going to do a "dealer locate" for me to get the car from another dealership. A few days after I negotiated a deal with my salesperson, Jana, she called me and said that they were unable to get the exact model I wanted in the color I wanted. I wasn't too upset though, because I was torn between two different colors anyway. So, I told her to get a car in my second choice color. A few days later, Jana called to tell me that my car had arrived. At that point, we contacted my insurance company, got the car insured, and I went to the dealership to sign the papers and get "my" new car. Turns out, however, that the car they got for me was not the car we negotiated for. They ordered me a cheaper car, and tried to pass it off to me for the same price as if I wouldn't notice. So, while we're sitting down doing the paperwork, I'm asking Jana questions: does it have this, does it have that, etc. Finally, I get to the magic question, "Does it have Uconnect?" "No, this one doesn't have Uconnect" she replies. I about hit the roof, I was so mad. So, I go to leave, and Jana comes running after me. "Wait, wait, wait. Let me see what we can do" she says. So, I entertain her for a few minutes while she talks to her manager. And, what do they come up with after all this? $100 off the price of the wrong car. Ridiculous. Needless to say, I walked.
Happy ending... Today, I bought my Challenger; the one I actually wanted. I went to Rockland Chrystler, Jeep, Dodge. My salesman, Walter, was amazing. The picture of professionalism. Rockland isn't too far from Warwick, and they're lightyears better than Warwick.
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