Reason for Visit: Sales
I recommend this dealer: No
My Review of Chuck Olson Chevrolet:
On 3/11/04 I visited the Chuck Olson Chevrolet in Seattle as <br>a result of a deceptive advertising placed in Seattle Times <br>and the information provided by their sales staff.<br><br>A week before, I called this dealer based on an add placed <br>in Seattle Times for a 2001 GMC Yukon XL for $18,900 (I <br>still have the copy). The salesman I talked to was Paul. <br>He answered me all the possible questions I asked about the <br>car, confirmed the price and said it is leather interior, <br>dark grey metallic.<br><br>On 3/10/04 I called again this dealer, I asked if the car is <br>still available and confirmed the price. My mistake is that <br>I forgot to take the name of the person again.<br><br>I made arrangements for baby sitting, took time off work, <br>called my wife to come from Issaquah where we live, all this <br>driving in Seattle at the peak hour, only to find out, after <br>seeing the car that the price listed is not the correct one <br>and that the price is actually 10k higher. This is mockery <br>at its worst and it doesn’t fit well with any business.<br><br>Other businesses, even smaller than this dealer, in similar <br>situations, and if a genuine mistake was made, accept a <br>short term loss vs. long term benefit. If Seattle Times <br>made a mistake, then they should pay for their mistakes. In <br>this case, the dealer should notify the buyers right away <br>about a typo mistake. A week is plenty of time to notice <br>this, especially with the number of inquiries this type of <br>error would generate.<br><br>I was hoping the manager, Mr. Olson would understand the <br>situation and honor what the dealer was advertising. I <br>talked to him on the phone on 3/11/04 but he did not want to <br>honor the advertised price. He prefers to continue <br>misleading buyers to the dealership with phony lures.<br><br>The description of the car was made by a specialist in the <br>field who understand the relationship between price and the <br>car they describe. The accurate description and price <br>advertised was confirmed twice by two different sales people <br>a week apart.<br><br>Under the circumstances, the explanation provided by the <br>manager does not "hold water". He is saying that a <br>different GMC Yukon, same year, of lesser value was sold for that price. How could 2 cars, from the same year vary by $10,000?<br><br>The salesmen searched for the car in both situations based <br>on the price. Somebody in the field, from a Chevrolet <br>dealer, selling Chevrolet cars for a living can not make a <br>$10,000 error on the price, repeated twice, by 2 salesmen, a <br>week apart.<br><br><br>It is the worst experience I had with a dealer in my life. <br>On top of this, the manager did not honor the advertised <br>price. The fact that 2 salesmen and the manager where <br>involved made me believe that this deceptive advertising was <br>made on purpose with the training from the top. At least <br>all the evidence and circumstances lead to that conclusion.<br><br>My phone number during the day is<br><br>206-667-5924 (work)<br>425-222-3867 (home)<br>425-260-4781 (cell)<br>
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