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Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.6
199 Reviews
Call Service Center (609) 659-0647

199 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

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February 02, 2024

The service manager( mark ) had to get involved to get my car fixed and back to me he was excellent to work with. The vehicles was there since Jan 5. When I get the vehicle back the driver inside door panel More

by zambrio
Recommend Dealer
No
Employees Worked With
David Espinoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Espinoza
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Helpful
February 01, 2024

Poor customer service! I have no other way to describe except little to no customer service. I am extremely disappointed! Will not purchase another vehicle at your dealersh More

by VIKE_08045
Recommend Dealer
No
Employees Worked With
No one!!! Service qas suppose to call. Never returned calls
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Vike, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (609) 882-2900 and speak to one of our managers so they can assist you. We appreciate your feedback.

Helpful
February 01, 2024

Appreciated the new services provided, the text messages and calls keeping me informed, the mechanics video of the issue with the car, and the provided shuttle service. Thank you! More

by MROSTASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liam
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford-Lincoln of Lawrenceville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Helpful
February 01, 2024

I brought my 2023 Mustang GT in for an oil change, arriving earlier than my scheduled appointment. Matthew promptly took my car and had it ready in no time. I thoroughly enjoyed my experience, and the More

by shaheryar2001
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for the great review, shaheryar! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

Helpful
February 01, 2024

Took care of recall and bluecruise updates. Concierge service was great. Will appreciate more status updates though. More

by Ashish K
Recommend Dealer
Yes
Employees Worked With
Jackie
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Helpful
February 01, 2024

Used mobile service. Was very convenient. Thank you. Tech showed up on time and was very helpful. More

by mcincinati097
Recommend Dealer
Yes
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

Helpful
January 31, 2024

Take care all the request with excellent performance. Appreciated the courtesy, drive to and from! More

by KCKOVACS94
Recommend Dealer
Yes
Employees Worked With
Use
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thanks KCKOVACS, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

Helpful
January 31, 2024

They have been very nice and the service is excellent It has alway been a pleasure to go there More

by BUDDYSAWYER
Recommend Dealer
Yes
Employees Worked With
Jackie
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Feb 05, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Helpful
January 30, 2024

Dealership: Clean. Professional Jackie: Friendly. Professional. Knowledgeable. Dealership: Clean. Professional. Friendly staff. Jackie: Friendly. Professional. Knowledg More

by MSANN808
Recommend Dealer
Yes
Employees Worked With
Jackie
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Jan 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

Helpful
January 30, 2024

Standard visit, normal oil change, tire rotation, warranty/ recall work All went well Ok ok More

by THEHILLS132
Recommend Dealer
Yes
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Jan 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thanks for sharing your experience with us! If there is anything else we can do to help just let us know! Have a great day!

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