Back

Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.6
180 Reviews

180 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

Sort by
May 17, 2024

My car was finished but they insisted I wait for pricing on a part they were ordering. The pricing took 20 extra minutes for no good reason. They could have texted or called me later. Seemed to be a waste o More

by PETERFRYCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not notice
May 17, 2024

Easy and quick sign in, first time I received a Visio with an explanation of the service. Car finished on time and cleaned inside and out. More

by FRANANDRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We're so glad to hear it! Thank you for the great review, Franandrichard! We're always here to help if anything else comes up!

May 16, 2024

Good work and good communication,they kept in contact with everything,on time with the service.very friendly and knowledgeable,very professional More

by EDWINMERCADO331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thanks for sharing your experience with us, Edwin! If there is anything else we can do to help just let us know! Have a great day!

May 16, 2024

Friendly and professional employees at the Ciocca dealer. We're completely satisfied! Prompt service & clean. More

by Vilma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Vilma, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

May 15, 2024

Dropped off car for an unscheduled repair. Had great service and the service rep Julio kept me up to date and informed. The car was repaired in a timely manner. I plan To use Ciocca Ford for a More

by captsiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Miranda
May 16, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

captsiegel, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 14, 2024

Great service, people are very helpful and take care of all details. David was always very accessible More

by ANGELICA.PERDOMO
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We're so glad to hear it! Thank you for the great review, Angelica! We're always here to help if anything else comes up!

May 14, 2024

Extremely satisfied with service and solution to issue. Service manager was professional and courteous and efficient More

by rmeehan983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you very much for such a great review, rmeehan! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 12, 2024

The staff and service was top notch and professional they explained to me what problems I had and I was in and out real quick More

by Cottrellm001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

May 12, 2024

Jackie from ciocca was helping me from the start and did an amazing job to the end kept me in the loop and was a big help will definitely be coming back for future repairs. All issues we had on our F250 die More

by LEONELANTONIO123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

May 10, 2024

Great customer service Told about what they were going to do with the car. Notified when they knew what was wrong with the car More

by YOUNGSTERSUNIVERSITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

2
...