"4 time customer, never met the owner"
it's a 4star review for the dealership, however it seems that the owner should make point of meeting customers like me - 1 purchase, and 3 leases over the past 23 years! If he's on-site, he should at least thank you for your business when you're picking up a new vehicle. This is Business School 101 !!
The salesperson did a poor job of selling me on purchasing a BMW. He didn't tell me much about the vehicle I was interested in and showed me a vehicle inside the showroom that I wasn't interested in. The salesperson was very focused on price rather than customer service. He didn't truly assess my needs for a vehicle.
Frank was very honest and gave me a great deal on a used Honda CRV. He even took the time to show me some of the navigation features. I will refer more customers to Frank.