Circle BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Deanna Riley

My Review of Circle BMW:
Quite possibly the best experience I have had buying/leasing a car. Because I work long hours far from home, I was able to do most of the negotiating and communication by email. When I did get in to see the car, everyone I was in contact with at Circle BMW was courteous, professional and attentive to my needs and wishes. In final negotiations, Deanna went above and beyond, and was willing to be available on her "off" days to "hand hold" my transaction and to personally see it through to completion. I would highly recommend Deanna Riley and Circle BMW.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Dan Talbot/John Knarvik/Thomas Weckerle

My Review of Circle BMW:
Can someone explain to me how you would empty the oil out of a vehicle for a simple oil change visit and forget to put new oil back into the vehicle? Circle BMW service department and manager can not. I received absolutely pathetic treatment from this service department. I dropped off my 2006 BMW X5 for an oil change the night before my appointment as requested by the service department. I picked my vehicle the next day at 3:00 pm and proceeded home to Lakewood. I left the dealership and proceeded to the Garden State Parkway south entrance when my oil light illuminated. Upon noticing this, my vehicle computer popped up a message that read "check engine oil immediately". I called the service department and spoke to John Knarvik and inquired as to what to do. John said he would check the service record and reported back to me that it showed 7.5 liters of oil were put into the vehicle and he was sure it would be fine. I proceeded down the parkway to the Route 528 exit and drove to my residence. Upon arriving I notice considerable engine noise and open the vehicle door to a diesel sounding vehicle. I turned the vehicle off immediately and called the service center. As I waited for the flat bed tow truck to return my vehicle back to the service center I check the dipstick to find it dry. I open the oil fill cap and witnessed smoke emitting from the engine. I was contacted the following day by the service center and was told a creative story such as "it's not a problem it was only 3.5 liters low", and "we can not extend your warranty even though we accept full responsibility for this unfortunate incident". I tried to work this out with the service department manager Dan Talbot who insisted that my vehicle would be fine but he could not back it up in writing. When I asked him if this unfortunate incident was to have happened to him how would handle the way I was being requested to accept this treatment in which he replied that he would not accept this. I then contacted BMW of America and spoke to Representative Doug Gavin. I explained the incident as cited above and produced the service records as he requested. I was told that they would investigate and take action as necessary. They reported back that a representative called Dan Talbot and spoke about the incident and stated that no negligence by the service department occurred. My vehicle warranty is 800 miles away from expiring and Circle BMW will not extend it for one year as I requested to guarantee I will not have a problem due to this extreme negligent workmanship. For the reasons I have explained above and the treatment that I received I would highly recommend all patrons to use extreme caution selecting this dealership for any product or service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Krentzman

My Review of Circle BMW:
After looking for a convertible back in March we had worked with Eric Krentzman visiting Circle BMW to test drive a 650ci. Unfortunately the car was not a Certified Pre-Owned which is what we were looking for. We told Eric we would be interested in one if another came in. 6 months later Eric followed up with a phone call informing us that another 650ci had arrived and was Certified Pre-Owned. Based on his diligence we are the new owners of a fantastic new car and are looking possibly at another vehicle as well. Eric was prepared, conscientious and very respectful of our time. We highly recommend Circle BMW for any new or pre-owned vehicle. We have two BMW's today and added the third with the 650ci. Hopefully in the near future we will have our fourth through Circle BMW.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Deanna Riley

My Review of Circle BMW:
My car buying experience at Circle was second to none. If I could rate Deanna as a sales person it would be a 10! There is not one bad thing I could say about Circle BMW or Deanna. I would recommend this dealership to everyone I know.
Patty Curreri
Belford, NJ

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Richardson, CA; Tim Meritzis SA, Robert Heydorn SA

My Review of Circle BMW:
Best Sales, lease and ED experience. Paul has sold me 2 vehicles in the past 3 years and is the consumate professional, it's like seeing an old friend whenever I come in. They really know how to conduct a lease turn in: The inspection phase was completed professionally and courteously and in a short amount of time. Tim and Bob take care of me with the utmost detail to my vehicle service needs. The service experience is unquestionably the best I've experienced at any luxury new car dealer I have ever purchased from. The loaners are always BMW'S and there is always a great cup of coffee on tap.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Deanna Riley

My Review of Circle BMW:
I leased a 2009 335i Coupe, with Sport and Premium packages, and Steptronic, in Black Sapphire Metallic over Saddle Brown/Black leather. I had a specific configuration and equipment list I wanted, and Deanna Riley spent a great deal of time with me searching for the equipment/color combination that was best for me. This was difficult, as while there were a large number of X-drive cars available, the Non-X coupes were few and far between. We ended up getting the car from a dealer in Long Island.

Further, being a trained accountant in the Financial Services industry, I have my own "lease calculator" and always confirm all numbers prior to committing to a deal. Needless to say, some dealers are more comfortable with this approach than others. Deanna was very comfortable doing this, and said in fact she does it regularly with customers. In addition, she gave me a very good price on the car, and helped me get an excellent trade in value for my old car.

In short, this car leasing experience was about as positive as it could be, thanks to Deanna, who took all the potential "pain" out of the process. The only way it could have been better is if I could have gotten the car for free!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Deanna Riley

My Review of Circle BMW:
Let me start by saying I was looking for a specific model, year and color . I contacted Circle BMW via the internet and Deanna Riley assisted me. She was extremely helpful, patient and diligent. I was looking for a used 650 i convertible with low mileage and preferably a 2006 mainly because of the financing rate 2.9%. One became available and I was contacted before it even came into the dealership. Because of her quick response and diligence I was able to come in and put a hold on the car before it arrived. I know it would have been sold before the day ended because of the model, year and mileage. This 650i had only 13,100 miles, mint condition and it was black, the only color I was interested in. Once the car came in she did her best to make the deal solidify. Also, Joe the General Manager was instrumental in making it possible that I left with my "dream car". Every detail was addressed to way beyond my satisfaction.
Needless to say I am extremely pleased with Circle BMW and my new certified 650 i convertible.
Thank you.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Deanna Riley

My Review of Circle BMW:
I highly recommend Circle BMW, Eatontown, New Jersey. From my initial look at the dealership from their website to my walking through their door, it was 5+. My dealings with Deanna Riley through the internet and my initial meeting with her all proved to be a very pleaseant experience. She was a true professional and wonderful to deal with from start to finish. In fact, every person I came in contact with at Circle BMW proved to be very professional. I will recommend Circle BMW to all of my friends and family.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jackie Ripa-Weimmer

My Review of Circle BMW:
This was the sixth vehicle that I leased from Circle BMW with Jackie as my sales person. Jackie has always been friendly, helpful and professional. My vehicles have always been delivered clean and when promised. All controls and options were explained and demonstrated. I never feel as though I need to haggle over the price of the vehicle; being a return client the right price is always presented without all the show. This dealership, Jackie and all employees that I have ever worked with have been great over the years and I plan to continue my patronage. Keep up the Great Work !!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom DeFelice and John in the service dept.

My Review of Circle BMW:
Everything about this dealership is great. Friendly service ALWAYS. Tom is extraordinarily helpful. John in the service department is also fantastic. You are treated as a person and not as a 'sale', which is hard to find these days. I will never purchase another car from anywhere else! I highly and strongly recommend Circle BMW.

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