Circle BMW

Poor Service Department Experience I brought my 2003 X5 to Circle BMW for diagnosis of a problem with the central locking system which developed after I had a dead battery. The locking I brought my 2003 X5 to Circle BMW for diagnosis of a problem with the central locking system which developed after I had a dead battery. The locking system only worked with the key in the lock, but not with the remote or the lock button in the vehicle. After waiting for 2 hours, I was told by the service advisor that the mechanic could not figure out the problem and he needed an additional 3 hours of diagnosis time. I had expected the expert BMW mechanics to have figured out the problem after 2 hours of inspection (total cost $203.25). Making things worse, the advisor told me of unrelated problems with a leaky engine valve ($485) and torn bushings ($635). So apparently the 2 hours I paid for were used to inspect other parts of the car and not to diagnose the problem I originally asked them to look at. I paid the bill and went home. After 5 minutes researching the problem online, the lock problem is apparently a very common BMW problem that develops after a full battery drain. The GM3 (general module) malfunctions after such a drain and need to be repaired or replaced. I found a site (bmwgm5.com) that would perform the GM3 repair for $130. The site included directions for removal and I sent it for repair. 4 days later it was back in my hand and I reinstalled it. The GM3 repair solved the problems. So how is this specific lock problem so well-known I solved it in 5 minutes of Google research, while the BMW “experts” could not do so in 2 hours? After posting this review, the Service Manager promptly contacted me. He was professional and courteous, and he agreed to refund the diagnostic charge. More

Good News on a Monday Timothy Meritzis our sales agent did a great job of explaining our issue.We received our vehicle back fixed clean and fast thank you.Great Service Timothy Meritzis our sales agent did a great job of explaining our issue.We received our vehicle back fixed clean and fast thank you.Great Service More

Spectacular customer service I purchased a new 750lix and was over 50 miles from the dealership. John Marchetti met me half way, spent over an hour running through all of the n I purchased a new 750lix and was over 50 miles from the dealership. John Marchetti met me half way, spent over an hour running through all of the nuances of the 2014 model as my previous model was a 2012 and made sure I felt comfortable with all of the features. Additionally, I had forgotten to download the information and music from the computer in the car and John went out of his to assist in downloading and then installing all my information. It was the easiest and most complete,orientation I have experienced with a new BMW More

Excellent Experience I leased a 2014 BMW 528i xdrive. This is my first BMW. John Marchetti was an excellent representative of BMW and really showed his passion of the pr I leased a 2014 BMW 528i xdrive. This is my first BMW. John Marchetti was an excellent representative of BMW and really showed his passion of the product. I have already spoken to numerous friends and colleagues and recommended Circle BMW and John Marchetti. Circle BMW is extremely lucky to have such an amazing representative. Thank you John!!! More

Services beyond expectations My car developed some problems over the weekend and since I had planed a business trip out of town on Tuesday, I drop in with no previous notice on Mo My car developed some problems over the weekend and since I had planed a business trip out of town on Tuesday, I drop in with no previous notice on Monday morning and got full service within 2 hours and on my with my life. This is what I sincerely call INSTANT SERVICE. Robert Heydorn is a real gentleman. Thank you. More

Smooth and effortless I worked with John on a specific build I was interested in. He provided a no pressure experience and didnt try to force me into getting a car right a I worked with John on a specific build I was interested in. He provided a no pressure experience and didnt try to force me into getting a car right away or settling for something I wasnt interested in. I ultimately chose not to go with a custom build and found something located at the BMW port instead. I worked with John on the numbers via email and once we came to an agreement he took care of getting the car from the port and getting everything ready for me. I think in total I spent maybe an hour or so at the dealership for discussions and paperwork, plus the time their genius took to get me familiar with the car (which was the fun part!). I was not expecting a low pressure experience, but thats what I received and it was quite refreshing and unexpected. More

Wheel repair Mr. Heydorn was very friendly and accommodating. He made my experience easy and made me feel assured. He had a loaner car waiting for me and called m Mr. Heydorn was very friendly and accommodating. He made my experience easy and made me feel assured. He had a loaner car waiting for me and called me as soon as vehicle was ready. More

Super! What typically can be a hair pulling experience was just the opposite. Danny was a pleasure to deal with. He made the transaction go smoothly and effo What typically can be a hair pulling experience was just the opposite. Danny was a pleasure to deal with. He made the transaction go smoothly and effortlessly. I would definitely recommend him to family and and friends, and will see him for my next vehicle. Good job, Danny! Thanks! More

Mr. Ruiz Great friendly service. Excellent customer dealer relationship. Timely sales process. Will recommend to others. A a a a a a a a a a a+ + Great friendly service. Excellent customer dealer relationship. Timely sales process. Will recommend to others. A a a a a a a a a a a+ + More

Excellent Service John was awesome! He made my certified pre-owned purchase as easy as I could imagine. Everything was coordinated through email until I had to go pic John was awesome! He made my certified pre-owned purchase as easy as I could imagine. Everything was coordinated through email until I had to go pick up the car and sign the final documents, which took less than an hour. This is ideal for someone who works all day long and doesn't have time to go to the dealership multiple times or spend hours on the phone during the day. He went above and beyond to make sure I had everything I needed and more. Would definitely recommend buying a car from him! More