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Circle INFINITI
West Long Branch, NJ
1,455 Reviews
At Circle INFINITI, "customer service" means making your car buying experience as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a car from us.
As the exclusive INFINITI dealer in Monmouth and Ocean County New Jersey, Circle INFINITI is a family owned dealership, selling and servicing New INFINITI cars, quality Used Cars and Certified Pre-owned INFINITI vehicles since 1992. Our primary guiding principle is that “Nothing is more important than a satisfied customer, measured by the customer's criteria”. Our friendly and well trained staff strives to exceed your expectations by providing our customers a purchase, service and ownership experience that surpasses all others.
We encourage you to stop by our dealership and experience Circle INFINITI’s friendly, professional and courteous staff. We are confident that our Sales staff will exceed your expectations for personal service while they knowledgeably answer any questions as they demonstrate the inspired performance and luxury of the INFINITI line of vehicles.
Our Award Winning Service Department is here to serve you and professionally protect the investment you have made in your car. From our Valet that greets you and arranges your free loaner car when your car is being serviced, to the Service Consultants that provide expert assistance and analysis, to the certified trained mechanics that perform the service on your car, they are all here to make your experience comfortable and simple.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,455 reviews
February 22, 2011
Irwin was a pleasure to deal with. He was fair, friendly, easy to work with and extremely professional. He made buying a new car an easy experience and I would definitely recommend him to friends friendly, easy to work with and extremely professional. He made buying a new car an easy experience and I would definitely recommend him to friends and family. He made sure the car was clean and prepared for us upon delivery and was there to answer all questions we had. Irwin was fantastic!! More
by stephanierozakis
Employees Worked With
Irwin Lieberman
Helpful February 21, 2011
My experience leasing a new car from Circle Infiniti and working with Andy Gagliardi was very good. Purchasing a car can be a daunting experience and at no time did I ever feel pressured. I am very happy wi working with Andy Gagliardi was very good. Purchasing a car can be a daunting experience and at no time did I ever feel pressured. I am very happy with my new car and would definitely recommend Circle Infiniti to others. More
by maortman
Employees Worked With
Andy Gagliardi
February 19, 2011
From the minute i walked in i new i was dealing with professionals. Everyone went above and beyond to make sure that i was happy with my purchase. The sales person showed me a bunch of different models professionals. Everyone went above and beyond to make sure that i was happy with my purchase. The sales person showed me a bunch of different models until i decided on the right one. Once the sale was complete everyone made sure that i new how to work every angle of the car. More
by reneec27
Employees Worked With
Andy ( sales) John D ( service)
February 18, 2011
It was a pleasure dealing with Andy. He was experienced and expressed a sense of sincerity in the conversations regarding the sale. Ther was a tremendous amount of foow -up on his part with regard to my and expressed a sense of sincerity in the conversations regarding the sale. Ther was a tremendous amount of foow -up on his part with regard to my satisfaction with the vehicle and also my ability to understand the technology in the car's operation. I returned on more than one occasion with requesting a tutorial on the us of the phone dand I was received warmly and as much time as I needed to master the use of the phone was warmly giving t o me. At the e end of the tutorials I was told to feel free to come back at any time . My service was exceptional, and one that I had not experienced with any other dealership. Christine Piscitelli More
by chriscdp
Employees Worked With
Andy G.
February 18, 2011
Mr. Andrew Gagliardi was a pleasure to work and true "breath of fresh air". Having purchased four vehicles from your dealership with him, lends testament to that. Your service department has been extra "breath of fresh air". Having purchased four vehicles from your dealership with him, lends testament to that. Your service department has been extraordinary, with special thanks to Pam, Michele and of course your service manager John. I apologize for not placing their last names, as I do not recall them all. Your dealership has proven to me, that SERVICE does not end when you leave the showroom. Service, after the purchase, is paramount and reflective of the integrity of your dealership. You guys are great!!! D. Scali More
by dscali
Employees Worked With
Andrew Gagliardi
February 18, 2011
Andy Gagliardi of Circle Infiniti was the best car dealer I have dealt with. He is very honest and friendly which is unlike most dealers. No sense of sleaziness! We received a quote for a new 2010 G37 thr I have dealt with. He is very honest and friendly which is unlike most dealers. No sense of sleaziness! We received a quote for a new 2010 G37 thru email, and it was very competitive and honest. They did not bait and switch, when we got in there. Great experience overall. Thank You. More
by jcasta02
Employees Worked With
Andy Gagliardi
February 07, 2011
I highly recommend Circle Infiniti. I have never bothered to go online and write a review simply because I have never gotten service worth writing about. This time however, the extraordinary service bothered to go online and write a review simply because I have never gotten service worth writing about. This time however, the extraordinary service I recieved calls for recognition. After years of being pressured and manipulated in my dealings with so called "luxury" car dealerships I walked in ready for battle. As I walked in I braced myself to be attacked by a salesman but that never happened. Instead, I was greeted warmly by the receptionist who offerred me a coffee and a snack in their lounge. Once I got comfortable she then introduced me to Irwin Lieberman. Irwin gave me time to explain what I was looking for and didn't rush me at all. I took a leisurely test drive and needless to say loved the car. When we returned from the test drive we talked numbers with the finance mananager, Brian Conway. I told Brian what I was willing to pay and Brian worked diligently on making that work. By the time I signed my paperwork, my monthly payment had actually gone down! Irwin kept in touch with me until my car was ready for pickup and gave me as much time and attention throughout the delivery process as he did when I initially walked into the dealership. When I picked up my vehicle the delivery coordinator Sean Donnelley walked me out to my car and articulately explained everything about my car to me. In fact, I have had questions about my car since and both Irwin and Sean have consistently made themselves available to answer any questions I may have. The same can be said for Brian Conway who promptly returned my calls when I had questions about my payment information. Even their motor vehicle clerk Dana was accomodating in making sure I got my plates and registration expeditiously. I love my car and would recommended it to my own friends and family in the market for a luxury vehicle. More
by infinitilover
Employees Worked With
Irwin Lieberman, Brian Conway, Sean Donnelly, Dana
January 18, 2011
1/24/11 6:45PM Brian Conway - Finance/Sales Manager 1/24/11 6:45PM Brian Conway - Finance/Sales Manager told me as long as I have a negative review up about their dealership that he does not want to 1/24/11 6:45PM Brian Conway - Finance/Sales Manager told me as long as I have a negative review up about their dealership that he does not want to sell me a car. Bryan wanted me to change my review about their dealership to a positive one before earning a positive experience with me. Most customers don't give a place a second chance. What is wrong with this dealership. They could have sold me a car, gave me the royal treatment and I could have updated my review of this place as a positive experience. I could not write a positive experience before one was earned. Bryan did a lot of things right but a customer like myself looks at the whole picture. Even though the little things that bothered me about this place just took preference over my whole experience. I don't like writing negitive reviews so I tried my best to give this dealership a chance to change my experience. Brian Conway told me to go buy a car from somewhere else and wish me good luck and part as friends. So thats what I will do. This place does not believe in the customer is always right theory. Just one last thought the owner of this place Ed Lennon after leaving him 3 messages and 2 emails never once contacted me back. Ed Lennon do you care about your customers? 1/24/11 Bryan sales manager explained to me that John Bistis was doing things for me behind the scenes that I was unaware of. I felt when I was there that John did not want to be there. He told me he was tired and wanted to go home. I also had no way of getting the new car and my car home. I told Brian Conway I wanted to finish the deal on Monday 1/17. Bryan did not have a problem with that but wanted me to sign all the papers and put my money down on a credit card. At this point I was annoyed and just wanted to leave and did not want to be rushed into signing papers. My kids were hungry also. I told Brian Conway I am still willing to give them my business and complete our deal we agreed over the phone before I first came to Circle Infinity. I told Brian I an willing to give them another opportunity in trying to make me a happy customer. This review and my review prior has nothing to do with the deal itself. My review was not written to try to get a better deal. It was about my experience with Bryan and John prior to finishing our deal. I am also willing to update my criteria rating with this dealership. If Circle Infinity would like to regain me as a customer and try to make me happy. But as of now I only had a bad experience there. I am willing to give them a second chance to show me what they claim their Guiding Principles to be about. Letter written on Monday 1/18/11 ED Lennon Owner of Circle Infiniti: Hi Tony Marino. I was in your dealership on Sat. 1/16. I have left a message for ED Lennon on my experience with your dealership. I know he is away on vacation so I wanted to tell you what happened in the customers words and see if you can try to make this right. Brian had John Bistis take me out for a test drive of the G25 and G37. From the way John was dressed I thought that was his job doing test drives on cars or that he worked in the service department. He never gave me his business that he was a sales consultant. By the way he was dressed I would never have thought he was in sales. John was nice at first but was a little neurotic. First my kid rolled down the window in the back a little and John got a little testy with my kid. Second he was very jumpy when I was driving and I could not understand why since I am a very good driver. I even said whats a matter to him and he told me he thought that truck was going to come over to my lane. When I was sitting down with John I explained to him while he was doing the paperwork that I had no way to get my car home. Since it was only 4:30 and your placed closes at 6:00 I said I could drive to pickup my wife. Which was about 1/2 hour away or can someone for the dealership go pickup my wife so she can drive one of the cars home. John told me he was tired and worked a long day and wanted to go home. I told John well I am sorry if your tired but I am the customer and buying a 36,000 car and that is too bad. From the way John was dressed and the cockyness about this guy I would assume he is related in someway to the family owners of this dealership. Anyway I was very annoyed by John's comments and Sales Manager Byan's pushiness just made things worse. I told Brian I would come back then Monday morning and we could finish the deal. Now at this point my kids were telling me they were hungry. Before I sat down with John I told him I was going to order a Pizza for my kids. He never gave me the opportunity or could care less if my kids got to eat. Back to Brian. When I told Brian I would come back Monday to finish the deal all he could care about it getting me to sign papers now and take a credit card payment from me. I told him we would do everything Monday. He acted like a baby and told me then we have no deal then. Now reading your Guiding Principles I had to laugh. "We listen to customers, meet their needs, and resolve their problem." Anyway I wanted to give you an opportunity to try to fix this mess and make things right. I plan on putting this review of Circle Infiniti on http://www.dealerrater.com/ this evening. Thank you More
by mr300eclass
Employees Worked With
John Bistis, Bryan Conway
November 04, 2010
The salesman gave me one price promised me it was the best price, then Brian (the so called manager)then gave me another price. Neither seemed to know what the other was talking about, went to Ray catina best price, then Brian (the so called manager)then gave me another price. Neither seemed to know what the other was talking about, went to Ray catina and bought the car without a hassle. They claim to be a Luxury dealership but act like the typical sales staff of 30 years ago, dont they realize we know all the rebates and cash back from the factory? More
by drpauld1980
Employees Worked With
Brian and John Bistis
October 21, 2010
This was BY FAR the best purchase ive been through. Quick, professional and painless. Ralph and Brian were excellent and anyone looking for a new Infiniti or a QUALITY used vehicle, needs to visit thi Quick, professional and painless. Ralph and Brian were excellent and anyone looking for a new Infiniti or a QUALITY used vehicle, needs to visit this dealership ASAP! Looking forward to starting a long relationship here!! More
by tracypolk7
Employees Worked With
Ralph Casbarro and Brian Conway
