Circle INFINITI
West Long Branch, NJ
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Pam and her service team are OUTSTANDING! Pam Crisafulli provided me with outstanding service in a very timely and efficient manner at a very hectic time of year. Always a pleasure taking my Pam Crisafulli provided me with outstanding service in a very timely and efficient manner at a very hectic time of year. Always a pleasure taking my vehicle here- I trust in their work and value. Would highly recommend Pam and her team! More
Always a great job The staff at Circle always does a great job from start to finish. I was left in good hands with Todd. He is always there to help me, he goes above and The staff at Circle always does a great job from start to finish. I was left in good hands with Todd. He is always there to help me, he goes above and beyond each time I bring my car in for service. Service, recalls performed and washed as promised. Thank you!!! More
service went in for routine service. car was ready on time. good price. clean car. always great service. will service there again. will tell all my friends to went in for routine service. car was ready on time. good price. clean car. always great service. will service there again. will tell all my friends to go there. More
NO LOANER CARS!!! Unbelievable, this dealership has a disingenuous offering stating they have Loaner cars for when your car needs servicing! You guys should take your c Unbelievable, this dealership has a disingenuous offering stating they have Loaner cars for when your car needs servicing! You guys should take your current business model, rip it to shreds and follow Ray Catena's lead. I would not even have be questioned, "The availability" of a loaner! Next Car will not be from this place! More
3 Days - 3 Infiniti's Serviced - QX60, and 2 Q50s - Each car serviced in under 2 hours. Maintenance and Recall on all 3. Pam is awesome. "One of the Best in the Business!!!" Other dealers shou - Each car serviced in under 2 hours. Maintenance and Recall on all 3. Pam is awesome. "One of the Best in the Business!!!" Other dealers should learn from her. More
Service Dept Awesome John in service goes above and beyond to help with our needs, we are new to this dealership and having a receptive friendly service team is great. Al John in service goes above and beyond to help with our needs, we are new to this dealership and having a receptive friendly service team is great. Always professional on the phone and very proactive on any issues that may come up and follows up consistently to make sure service was complete and correct. Definitely a step above the rest. Thanks so much. More
Awful experience We will never lease or purchase from Infiniti again. A tow needed to be arranged to bring my car in for service as it was not driveable due to a stee We will never lease or purchase from Infiniti again. A tow needed to be arranged to bring my car in for service as it was not driveable due to a steering issue. I was approximately 15-20 miles from home when it happened, and trying to navigate the car was impossible and frightening. A loaner car was provided. I went today to pick up my repaired car and to speak with someone about what exactly had happened. When I was called in to John Dilieto's office, the first thing he said to me was that if I would have brought the car in for service it never would have happened. Apparently a recall letter had been sent out approximately a year ago (he told me a year...I have since been told it was 5 months ago) and I never received the letter. I explained this, or started to, and was abruptly interrupted with a shrug and a comment that maybe it never got to me as we have changed our address since leasing the car. I had intended to try and get a better understanding of how something like this could happen, what if my grandson was in the car, what if I was going faster - and to express my thoughts and feelings about what I had experienced as I was driving 10 miles per hour with the steering wheel upside down and shaking and the car pulling off the road whenever I tried to break.. However, I was so put off and upset by the way I was dismissed and treated that I walked out only to hear a sarcastic "Have a wonderful day now..." as I was walking down the hall. Given my upsetting experience with driving the car I would never have anticipated such blaming, dismissive,unapologetic and abrupt commentary to be spewed in such a smug and unsympathetic manner. We will never return to this service department/dealership and we will certainly never buy or lease another Infiniti. Ever. Besides the horrific customer service, this car has had two recalls in less than a year and a half. So what I wasn't able to say before I left today is that treating customers in such a way is completely unacceptable. More
Irwin is the awesome! I purchased my second vehicle from Circle. m=Mainly because o the excellent, professional, courteous, and top notch service I receive from them and es I purchased my second vehicle from Circle. m=Mainly because o the excellent, professional, courteous, and top notch service I receive from them and especially Irwin. I primarily credit my reason for returning to Circle to him. In addition, i would like to note that the finance manager, Brian Conway, was extraordinary! I was impressed with his professionalism and trustworthy sales approach when selling me extras such as extended warranties. Overall, this is the place to get your Infiniti, and if you are not considering Infinity, i recommend you reconisder. More
Another wonderful experience! I was very pleased with my recent purchase of Q50 sedan. I had the pleasure of dealing with Andy again. His knowledge and honesty made my experience I was very pleased with my recent purchase of Q50 sedan. I had the pleasure of dealing with Andy again. His knowledge and honesty made my experience wonderful. Thank you Andy! More
New truck purchase Andy Gagliardi was a pleasure to deal with. Straight forward, quick, and a terrific deal. Andy was courteous, friendly, and made the experience a Andy Gagliardi was a pleasure to deal with. Straight forward, quick, and a terrific deal. Andy was courteous, friendly, and made the experience a great one. More