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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
894 Reviews
Call Service Center (855) 791-3984

894 Reviews of City KIA of Greater Orlando - Service Center

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April 25, 2025

Jay in the service department is phenomenal. He is professional, straight forward, knowledgeable, and friendly. Very great customer service from all who was there that morning. More

by Igknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in the service department
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Jay this stunning review! We are pleased to know that he is phenomenal, professional, straight forward, knowledgeable and friendly. We hope to serve you again in the future when the time comes.

April 25, 2025

Easy to make an appointment and the service agent was excellent t. The work was performed timely and accurately. More

by NATIONSJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Caceras
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were excellent and performed the work timely/accurately.

April 25, 2025

Everyone was courteous and helpful. They kept me well informed through out our visit. Thank you! More

by JBBADGETT79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance organizer
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was courteous, helpful and kept you well informed throughout your visit.

April 25, 2025

Jocelyn was so good in keeping me up with everything. I was so happy with everything More

by DROESELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Report | Print
Apr 25, 2025 -

DROESELER responded

I could not have asked for a better sales rep. I was very happy. Everything was done in a timely matter, even my rental thank you so much.

Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing outstanding service is so important to us here at City KIA of Greater Orlando and we are glad that Jocelyn's efforts met your satisfaction! We are thrilled to know that she kept you updated on everything and completed your vehicle in a timely manner.

April 25, 2025

The service at the dealership has really improved. I will continue my cars service here. More

by PEDROMILLAN10035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rosario
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this marvelous review! We are delighted to know that we have earned your loyalty and really improved since you been here last. Looking forward to continue serving you in the future when the time comes.

April 25, 2025

I appreciated the fact that the sales people in the manager listen to what I wanted out of a car instead of just trying to sell me the most expensive model More

by Margaret
Recommend Dealer
Yes
Employees Worked With
Job, Carlos
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Margaret, We are grateful for you leaving us this flawless review! We are pleased to know that our team listed to what you wanted out of a car and got you just that. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 25, 2025

Customer service representative threat me with professional attention and make me feel good with car job More

by rmachucacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department- Franco
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this fantastic review! We are happy to know that our team treated you with professional attention. Please do not hesitate to let us know how we may be of further service to you.

April 25, 2025

Everyone was very courteous. Kept me informed Waiting area was clean and kept me updated on my car. More

by mfbabe
Recommend Dealer
Yes
Employees Worked With
Daniel landeiro
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very courteous and kept you informed/updated on your car.

April 25, 2025

I brought my car in for a recall and when I left it had problems that it didn’t have before. I have never had a good experience with the service department that I why I go elsewhere for my oil changes. More

by Samara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Samara, Everyone here at- City Kia of Greater Orlando wants to give you the utmost highest apologies. We strive to always connect with our guests to make sure that we are all on the same page, before and after the sales process. We want to make it right with you, if we can get another opportunity, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Once again, thank you for your time and understanding.

April 25, 2025

Very poor, miscommunication, charged for something I didn't authorize, too much time in the waiting room, service delay-not happy at all More

by NDELUNG
Recommend Dealer
No
Employees Worked With
Frank, but it wasn't his fault
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Delung, Thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of communication and customer service. We would welcome the opportunity to speak to you to see how we can resolve your concerns at our dealership. Please reach our to us and ask for the General Manager, we would love to help.

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