City Volkswagen of Chicago

Car was not purchased from Autobarn, but Ryan Hutter created time for me to bring in my vehicle because of a CEL light on my dash. He was courteous and very professional in explaining the fault found o created time for me to bring in my vehicle because of a CEL light on my dash. He was courteous and very professional in explaining the fault found on my car. He treated me like I had been doing business with this dealership for 25 years. Very please with the service he provided and strongly recommend you ask for him when having your vehicle serviced at Autobarn Chicago. More

It is an absolute pleasure working with Ryan Hutter - we know that we are in good hands. He help keep our cars (Rutland and beetle) in shape and makes the suggestions needed to keep them working. We have ow know that we are in good hands. He help keep our cars (Rutland and beetle) in shape and makes the suggestions needed to keep them working. We have owned 6 VW cars and it is partly due to great service provided by staff like Ryan. Good old customer service is what he gives. You are lucky to have him and we are lucky to work with him. Thank you. Anthony Perri. More

Hi guys, About a month ago I made the most pleasant car Hi guys, About a month ago I made the most pleasant car purchase in my life. I made car salesmen search for this dealership and my new salesman Miki Hi guys, About a month ago I made the most pleasant car purchase in my life. I made car salesmen search for this dealership and my new salesman Miki Kadric came as very recommended person. Boy, I am so happy that I met this wonderful guy,he was so kind,knowledgeable and the best of all, I was out the door (with new car) in 1hour!!!!!!! I am not telling you to trust what I'm saying about the man, convince yourself . You will not be disappointed . Dorin & Aurelia More

Ryan was got me in and out in no time at all. Car was washed and fixed the first time. He was very busy, but took the time to go over my service invoice and answered all my questions. washed and fixed the first time. He was very busy, but took the time to go over my service invoice and answered all my questions. More

we found this dealer by searching for a hard to find 2003 Audi RS6. They had one that looked very good by all the pictures, so we called to ask a few more questions about the car before going all the way up Audi RS6. They had one that looked very good by all the pictures, so we called to ask a few more questions about the car before going all the way up to Chicago to get it ( we were coming from Texas). After asking all the questions we could think of, we made the decision to go get it. When we arrived at the dealer i could have not been more happy with the service we got, they had all the paper work ready, after the test drive was over we took care of all the paper work and was done with it in about an hour. Mickey was who we delt with, he was extremely helpful throughout the entire thing, answered any quesitons we had. after we left the dealer (about 5 hours outside of Chicago) the alternator went out on the car. long story short Mickey got it worked out to have the car towed to St Louis, have it fixed, flew us home due to the shop not having parts, and worked it out for us to go back to St Louis to get the car. I could not be happier with the service we got, and how everything worked out. Mickey is one of the best car salesmen i have ever delt with, once again could not be happier with the service we got. More

Went in on a Saturday since I was interested in purchasing a used Jetta. I was immediately greeted by Micky who showed us what he had in stock. We found the car we wanted within minutes and after purchasing a used Jetta. I was immediately greeted by Micky who showed us what he had in stock. We found the car we wanted within minutes and after a test drive and some good conversations with Micky we finally decided to purchase the car. Great Dealership, great employees and not pressure atmosphere. The prices are also very competitive, we were hard pressed to find a better deal in Chicago or outside of Chicago for that matter. Thanks again Micky! More

I bought a Jetta from the The Autobarn. I had to been to many dealers most didn't care when you walked in and were left to search out help before anyone took notice. From the first step I took thru the door many dealers most didn't care when you walked in and were left to search out help before anyone took notice. From the first step I took thru the door I was greeted by an astonishing young women named Dominique! Not only was she able to talk intelligently about the VW but also about the comparable cars in the class with out having to talk down on them. As it turned out she had only been selling cars for a few weeks. She cared more about what I needed in a car then what she felt was 'cool' as others I have worked with have. She listened and guided me to the a car I love!! Thank you Dominique! You made the whole experience 'funsized' More

My experience at Autobarn was wonderful. My parents have been long time customers and have also had great experiences with them. This past weekend I went to buy my first car, already with an idea of the mak been long time customers and have also had great experiences with them. This past weekend I went to buy my first car, already with an idea of the make, mileage, price-range, etc... Michael Colgan took care of me right away. He knew what I wanted and helped me find the perfect car for me. He was absolutely fantastic! He made sure I received everything I needed, wanted, and more. A very down to earth, friendly, honest, experienced, knowledgeable, and helpful dealer. I was very lucky to have him on my side! I would recommend anyone to Autobarn, but specifically to Michael Colgan. More

Randy Gibson is the best car salesman I have ever had. I just leased my third Jetta from him. I've been working with him for 6 years now. He is so amazing. Not only is he knowledgable about all VW cars and just leased my third Jetta from him. I've been working with him for 6 years now. He is so amazing. Not only is he knowledgable about all VW cars and SUVS, but he makes sure that he finds the right car for you that works with your price range. He actually LISTENS to his customers. Most car salesmen just want to make a deal that is good for them. Randy really cares about his customers satisfaction. He is comfortable to be around and does not try to rush you.Whenever I need anything or have a question, I know Randy is a phone call away. He always sets me up with maintenance appointments that work around my schedule. I highly recommend Randy Gibson to anyone purchasing or leasing a car-you will be very happy! More

Pathetic after sales service from Autobarn City Volkswagen. I and my husband purchased a subaru STI from this dealership. We were talked to buy all the additional warranties provided with the vehic Volkswagen. I and my husband purchased a subaru STI from this dealership. We were talked to buy all the additional warranties provided with the vehicle. But after going home and doing the calculations on interest it was found that adding the extra options were not worthy. We contacted the dealership the very next day to have the warranty cancelled. We were told it has been taken care of and it will take 6 weeks for this to get reflected in the loan account.It has been been more than 2 months and this never happened. The warranty is said to be cancelled but I dont know where the money went. I end up with no idea where the money is and is paying the interest for warranty amount. We are going to lodge a complaint in BBB. More