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City Volkswagen of Evanston - Service Center
Evanston, IL
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of City Volkswagen of Evanston - Service Center
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August 05, 2020
The location is very convenient and the service is fast and it is easy to book the appointment. The entire service department is great, especially Terrance. and it is easy to book the appointment. The entire service department is great, especially Terrance. More
by JEANNE.NOONE
Verified CustomerEmployees Worked With
Terrance (in Service)
Helpful August 01, 2020
Always an excellent experience when Terrence takes care of me. he’s the real reason I get my car serviced here; his service is what keeps me coming back! of me. he’s the real reason I get my car serviced here; his service is what keeps me coming back! More
by Erin Garcia
Employees Worked With
Terrence from service
August 01, 2020
Terrence was excellent Professional, accommodating, honest. My service rep this time and in the past was great. No xxxxxxxx, no jamming me up with unnecessary work, helped m Professional, accommodating, honest. My service rep this time and in the past was great. No xxxxxxxx, no jamming me up with unnecessary work, helped me plan for upcoming maintenance so that I can budget for it, and just friendly overall. More
by bkaye0
Employees Worked With
Terrence
July 29, 2020
Great service Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about wh Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about when they said it would be. More
by CHIEFGEEK
Employees Worked With
July 27, 2020
Excellent service. Terrence was a great advisor! I was in and out in no time. Terrence was able to answer any questions I had and ensure I was set up with a place to work while I waited. and out in no time. Terrence was able to answer any questions I had and ensure I was set up with a place to work while I waited. More
by kyletfleming
Employees Worked With
Terrance
July 21, 2020
Only worked with service dept. Can't speak for rest of dealership. If at all possible take your car else where for service and avoid the headache. dealership. If at all possible take your car else where for service and avoid the headache. More
by DANCAM31
Employees Worked With
Abram Noria
July 15, 2020
Terrence was very helpful over the phone when scheduling service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely s service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely satisfied and would recommend to others. More
by DUFFYROSTAN
Employees Worked With
Terrence
July 15, 2020
Abram at Volkswagen in Evanston kept me updated with the status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to help me get a ride if I need one. More
by J.GUESE7
Employees Worked With
Abram
July 09, 2020
Not enough room , however initial workNot completed Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I w Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I was quoted 650$ ishhh then but when i arrived it was 813$ which i was not expecting and I’m not clear on why the bumper to bumper warranty didn’t cover the AC motor as i was told it covered everything bumper to bumper but brakes tires wiper blades light bulbs . More
by Courtney Berek-Thomas
Employees Worked With
Bayrum (sp) Service dept, Adam Findley
