City Volkswagen of Evanston - Service Center

I had a great experience with great customer service. Everyone was very helpful and made the process very easy. Everyone was very helpful and made the process very easy. More

Always greeted by friendly and knowledgeable staff. Gets all your car issues sorted out promptly. Gets all your car issues sorted out promptly. More

When I pulled in for both my appointments, someone was there to greet me both times right away. Also the warranty work that was needed I felt comfortable leaving knowing the issue was fixed, unlike the pr there to greet me both times right away. Also the warranty work that was needed I felt comfortable leaving knowing the issue was fixed, unlike the previous deal I dealt with. More

Everyone is professional and cuteous . They take time to listen and provide information for me. Melissa was great to work with as was the whole team including Oscar! They take time to listen and provide information for me. Melissa was great to work with as was the whole team including Oscar! More

They are very professional and always do a great job. Seth is always polite and personable. Seth is always polite and personable. More

Nothing but PRAISES for the City VW Evanston Service Team!!! I will continue to bring my older AUDI here, knowing that the Service Manager, Bill & his associate, Jaime, will continue to go ABOVE and BEY Team!!! I will continue to bring my older AUDI here, knowing that the Service Manager, Bill & his associate, Jaime, will continue to go ABOVE and BEYOND to make sure I am well taken care of...then, a courtesy car wash from Oscar really makes my day! I LOVE THIS PLACE!!! More

I find the dealership very clean, friendly environment, cozy waiting area. The sales people are very helpful. cozy waiting area. The sales people are very helpful. More

An overall good but mixed experience. I came here to service my car in 2023 (for my car shaking when I drove above 40-50 mph) and also later sell my car. My car service/repair experien I came here to service my car in 2023 (for my car shaking when I drove above 40-50 mph) and also later sell my car. My car service/repair experience: I first worked with Jason Goodnight who frankly messed up and dropped the ball on my car servicing. I told Jason several times that I had an extended warranty for my car, I asked him to check my Volkswagen extended warranty (which I paid about $1800 for when I bought my CPO car back in 2018). Jason point blank told me that my extended warranty does not cover the repair and I ended up having to pay $1440 for my car repair. It is strange to say but LUCKILY the first repair did not end up fixing the issue and I came back and worked with Melissa De La Rosa who was amazing. Melissa actually checked my extended warranty when I requested and ended up saving me thousands of dollars for car repairs. I called my extended warranty and realized that Jason Goodnight never even submitted a claim and checked my extended warranty! So in retrospect Jason's negligent mistake cost me $1440 that I never should have had to pay. Melissa came in and saved the day. She was extremely helpful in helping me navigate between the VW service dept and VW extended warranty to submit proper paperwork and receive reimbursement. Through Melissa, we were able to identify the issue and actually fix the car shaking issue as well. Unfortunately the extended warranty only reimbursed about $840 of the $1440, so I was still $600 short due to Jason's mistake. However, Boris helped with this (story below). Later on I decided to sell my car to VW Evanston. And to be honest the only reason I even considered selling my car here was because of my positive experience and help from Melissa. Boris was very helpful and kept in contact with me. Boris was very good about phone calls ie following up and answering his phone. Once I decided to sell the car, he made the process very easy. On top of that I had told Boris about Jason's mistake costing me $600 and we were able to factor that into my car sale to VW evanston. Once an appointment time was set, I came in, worked with Ian Edmonson, and was helped promptly and very efficiently. Ian explained everything well and was really helpful. The process was painless, and I am happy with my car sale price and the overall process. Overall, I am annoyed that so much headache could have been avoided if Jason Goodnight had actually checked my extended warranty when I asked him. However, I am extremely thankful to Melissa De La Rosa and she should be commended with her hard work and ability to navigate the system of the service department and extended warranty. Melissa should also be commended on her patience as I was very frustrated at times due to Jason's mistakes, and Melissa was always professional and polite even when she did not have to be. Melissa really saved the day for me and many many thousands of dollars. Thank you, Melissa! More