Cityside Subaru

I had such a great experience with this dealership and cannot give a higher recommendation. Mark Ladano was exceptional! Customer service at it's finest - knowledgeable, professional, friendly, willing t cannot give a higher recommendation. Mark Ladano was exceptional! Customer service at it's finest - knowledgeable, professional, friendly, willing to go the extra mile to help the customer. I feel like he's a friend and will not hesitate to call him with any questions in the future. Susie Laney More

I bought a Subaru from Cityside two years ago and have had uniformly fine service experience. However, after a pothole accident that ruined two tires Friday I was amazed to find that in response to my la had uniformly fine service experience. However, after a pothole accident that ruined two tires Friday I was amazed to find that in response to my late afternoon phone call the service department was not only waiting for me, but, taking my car in overnight, lent me a substitute car for 24 hours at no charge. Courtesy, efficiency, attention--I thought all that was gone with the wind. There cant be better service anywhere. John T. Maltsberger MD More

Customer service was excellent. Both Mr. Lidano and the woman I worked with in Finance were extremely knowledgeable and helpful to my needs and any questions that I had about the car, financing, and the wa woman I worked with in Finance were extremely knowledgeable and helpful to my needs and any questions that I had about the car, financing, and the warranty. The quality of work was sufficient and fast. Mark had me on the road in 2 days with everything done. My schedule is quite busy so to have the help meant so much. I had received a phone call from mark the other day to check on the status os the car and myself. Friendliness was spectacular I was offered coffee before we sat to start the process of things and was sent home with some recycling bags that have City side Subaru on them. I had felt no pressure what so ever which was the most important thing for me. if I feel that someone is pressuring me or talking me into something I am not sure about i turn away. Her I felt welcomed and no sense of pressure They only thing overall I would have to say that would be negative is when I first arrived there it took some time for anyone to acknowledge me. I poked around outside for about 10-15 minutes and then inside for about 5 and finally mark had seen me and came up to me right away. The Price was fair. More

Upon entering the dealership Glenn immediately approached me but not in a "hard sell" fashion. He was helpful, friendly, and accommodating. He was committed to working with me at my own pace. He followed me but not in a "hard sell" fashion. He was helpful, friendly, and accommodating. He was committed to working with me at my own pace. He followed up after my initial visit, was very responsive to email and telephone calls. He gave me his cell number and answered all questions I had. Even after I purchased the vehicle he’s followed up on multiple occasions to ensure I was happy with my purchase. This attention to customer service is quite refreshing. Glen’s focus was on service – not the sale. There is a difference. The outcome is the same but the customer experience is entirely different. Thanks for the great service, Glen. More

I purchased a used car. The salesperson, Don Ratcliffe, I purchased a used car. The salesperson, Don Ratcliffe, was knowledgeable and very helpful. He was willing to spend time with me reviewing what I I purchased a used car. The salesperson, Don Ratcliffe, was knowledgeable and very helpful. He was willing to spend time with me reviewing what I was looking for and identifying cars that matched my interests. The dealership seems to encourage a more relaxed sales environment and I would work with him again. The sales mgr was also helpful. Overall, my experience was very good. More

A very friendly, straightforward neighborhood dealership. Not a glossy or fancy looking place, but sales people are knowledgeable and not high pressured. They answered all questions and let us road test sev Not a glossy or fancy looking place, but sales people are knowledgeable and not high pressured. They answered all questions and let us road test several models for comparative purposes. Excellent lease arrangement. More

I just leased a 2009 Subaru Forester and its PERFECT! I honestly don't have one complaint. It's user friendly and great to drive. Cityside Subaru was a great dealership to work with. They were very acco honestly don't have one complaint. It's user friendly and great to drive. Cityside Subaru was a great dealership to work with. They were very accommodating with the price and very friendly. Glen, the dealer who helped my family, Laurie, the business manager, and Dan, the sales manager, could not have been more helpful and reassuring throughout the process and even after! I highly recommend working with this dealership and the people mentioned above! More

I coudn't be more pleased with my whole experience at Cityside Subaru in purchasing my 2005 Subaru Impreza. This was the first car I've ever purchased and Mark Lidano was very thorough in walking me (us, Cityside Subaru in purchasing my 2005 Subaru Impreza. This was the first car I've ever purchased and Mark Lidano was very thorough in walking me (us, my parents came along) throught the whole process. I never felt pressured, but I always felt informed. My father commented that Mark took us through the best test drive he had ever seen. I can assure you that if my parents were in the market for a new car, CitySide Subaru would be at the top of their list. More

We e-mailed a few local dealers for a price on a new Legacy Sedan. CityCides Subaru gave me the best price. We came in on a busy Sunday and the salesman that had contacted us was out. Mark was introd Legacy Sedan. CityCides Subaru gave me the best price. We came in on a busy Sunday and the salesman that had contacted us was out. Mark was introduced to us and represented the sale. We took the car on a test drive and set down for a few minutes to discuss the sale details. Since we had an internet quote the price was set and the sale quickly completed. More

This was our first experience buying/leasing a new car. We'd done some research and narrowed our options to two makes of car. Having had a less than satisfying experience with another, very aggressive deal We'd done some research and narrowed our options to two makes of car. Having had a less than satisfying experience with another, very aggressive dealer, we were cautious when we came to CitySide. From the moment we walked in, we knew this dealership was differnt: beginning with all our questions and information gathering, test drive, decision-making on whether to buy or lease, to working out a price we were happy with and signing the papers, the process was flawless. Our salesman, Don, and the other members of the team were informative, patient, helpful, and friendly. Everything moved at a comfortable pace, and we never felt rushed or pushed. This was an excellent experience, we love our Impreza, and will most likely return at the end of our lease for another Subaru from CitySide. We highly recommend CitySide Subaru. Thanks, Wendy & Jim More