Cityside Subaru

I've been to four Subaru service departments, CitySide, Wakefield, Wilmington (out of business), and IRA (avoid, Caveat emptor). The reason why Joe, Mike & Brian are top shelf is simple, they set reasonab Wakefield, Wilmington (out of business), and IRA (avoid, Caveat emptor). The reason why Joe, Mike & Brian are top shelf is simple, they set reasonable expectations and they meet them. The team of technicians at CitySide fix the car the first time. Also, CitySide uses original equipment manufacturer (OEM) parts. IRA Subaru did NOT, but I caught then replaced remanufactured parts with new OEM. More

The entire experience was positive. I had purchased a car from this dealership before and been happy with the vehicle, the service, and the staff. Mr. Lidano was helpful without being directive. He has check from this dealership before and been happy with the vehicle, the service, and the staff. Mr. Lidano was helpful without being directive. He has checked in with me several times since my purchase to see if I was satisfied with everything. Concerning the price, I think it was what i would have paid anywhere else, "standard" so to speak. No hidden add-ons! More

My husband and I recently purchased our first new car together from Mark at Cityside Subaru in Belmont. This was the second dealership we went to test drive the 2009 Forester. We were trying to decide together from Mark at Cityside Subaru in Belmont. This was the second dealership we went to test drive the 2009 Forester. We were trying to decide between the Legacy and the Forester. Mark was more than helpful; he took us out for a 15-20min test drive in each vehicle and really encouraged us to push the vehicles to get a good feel for them. After the test drives we were still unsure about which one we wanted, but we were sure we wanted a Subaru. After we weighed our choices we decided to get the roomer forester. We then shopped around for prices at almost a dozen dealerships. We even visited a couple that gave us really really low quotes, but left because they were not being honest and straight with us. These other dealerships made us anxious and pressured us into making a purchase right there on the spot. They even chased us out to our car and still tried to push the sale when we told them we needed more time to think it over. We decided to go back to Cityside and visit Mark. He explained everything along the way, even printing out what we were discussing and explaining the cost of every item. He was upfront and honest every step of the way. He never pressured us and at times even suggested we take extra time to think things over. It was truly unbelievable how different this dealership was compared to the others. We feel really confident about our purchase, the price and the product, and know Mark will be there if we have any problems. I would whole heartedly recommend Mark and Cityside to anyone who is interested in a Subaru. It's a great dealership for the whole family (even dogs)! More

Thursday Nov.13th I Found the STI I wanted Thursday Nov.13th I Found the STI I wanted online, e-mailed Cityside Subaru,talked to them about it. Saturday 15th Took a ride out t Thursday Nov.13th I Found the STI I wanted online, e-mailed Cityside Subaru,talked to them about it. Saturday 15th Took a ride out to CitySide to work out the deal with Dwight. It took all over 30 min. talking to Dwight for him to get the deal done. No back and for of offers and counter offers, they cut right to the chase gave me the prices I wanted for my trade in and the new car. Monday 17th Drove out after work to pick up the car and she was ready to go, It may have taken 15 min. to get me out the door, in the car driving home. I wish all dealers where like them, No haggling back and forth, just a great price right away. More

I originally chose to go to Cityside Subaru becasue of its already excellent Dealerrater rating, combined with the fact that it was relatively close to my house. I made similar trips to Toyota & Honda dea its already excellent Dealerrater rating, combined with the fact that it was relatively close to my house. I made similar trips to Toyota & Honda dealers further away from where I live. Cityside Subaru by far exceeded my expectations for low-pressure--though attentive--sales, and subsequently an exceptionally easy transaction when I was ready to buy my Legacy some weeks later. Both the Honda & Toyota dealerships I visited, though they claimed to be low/no pressure, were clearly more about "selling" me on the Camry or the Accord--even providing misinformation--as opposed to just giving me the facts and letting me make up my own mind. Lucas Casella is hands down the most easygoing, straightforward and hoenst car salesman I have ever encountered. Though I tend to keep my cars a long time (I bet you can guess one of the main reasons why), I would certainly recommend Cityside, and Lucas in particular, to anyone looking for a non-stressful car buying experience, and an excellent car to boot! More

Buying a car at Cityside changed my perceptions of car dealers. I strongly believe that my salesperson helped me buy a car that was right for my needs and desires and not just to make a sale. I have rec dealers. I strongly believe that my salesperson helped me buy a car that was right for my needs and desires and not just to make a sale. I have recommended friends to shop at Cityside and ask for Mark. It seems like people like working at Cityside and like working with each other. This helped make the shopping experience, and maintenance experience, a good one. My main suggestion is for Suburu to focus on a low milage car. Thanks, Andrew Cornell More

Dwight O'Hara was a very knowledgeable and assisted me in all aspects of getting what I wanted. There was no problems with the price he was more than willing to work with me. and It was like buying a car fro all aspects of getting what I wanted. There was no problems with the price he was more than willing to work with me. and It was like buying a car from someone I had known for awhile instead of someone I just met. More

My overall experience at the Cityside Subaru was My overall experience at the Cityside Subaru was excellent. I got the information I needed and the help in deciding if and which model would best fi My overall experience at the Cityside Subaru was excellent. I got the information I needed and the help in deciding if and which model would best fit my needs and lifestyle. Mark and Glen were very personable yet professional in their demeanor. I never felt pressured to make a decision. There was no back and forth in the negotiation making the experience hassle-free and trusting - unusual for this type of business. I was always treated with respect and my questions were promptly answered whether in person, phone or email. Mark's service was of the highest quality and it made all the difference in my decision to buy a new 2009 Subaru Forester. More

My wife and I bought a 2008 Subaru Outback 2.5i Limited from Mark Lidano at Cityside Subaru. Our experience was very positive. Mark and the rest of the staff let us take the cars out for a test drive, and from Mark Lidano at Cityside Subaru. Our experience was very positive. Mark and the rest of the staff let us take the cars out for a test drive, and seemed focused on understanding what we were looking for in a new car, rather than in selling us the car that they needed to sell. I'd recommend Cityside Subaru to my friends. More

This was the first time I purchased a car on my own, it was not an intimidating process. The sales person was low key, honest, and knowledgeable. The test drive was very complete and demonstrated all the c was not an intimidating process. The sales person was low key, honest, and knowledgeable. The test drive was very complete and demonstrated all the car's features. (Except all wheel drive in snow which is one of the reasons I was interested in the Forester.) I guess I got a good price, I don't have anything to compare it to. More