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Clark-Knapp Honda - Service Center

Mc Allen, TX

4.8
229 Reviews

229 Reviews of Clark-Knapp Honda - Service Center

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May 03, 2024

Very polite and respectful, family car serviced in great time. We are definitely returning and recommend this place to others. More

by LOOPS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

The staff make me feel like a valued customer and explain everything that will be done and estimated cost. When work is done, Susan the completed workup . Very satisfied. More

by DKP2552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Clark Knapp Honda took extra care when working on my vehicle to ensure the replacement parts were viable and up to standard, going the extra mile when replacing my windshield and taking care of my servi More

by PINKTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Very good service Very good service Very good service Very good service Very good service More

by OMAR_51705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Awesome service. Quick and efficient! Very great hospitality provided by Honda and their awesome staff. More

by JENIKAMONTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Fuerte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Great service department- representative was very knowledgeable , informative and helpful. She provided all the information required in a pleasant manner. Good representative for the company. More

by JUANVY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by PRODZ_91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Really disappointed with service I paid for extended warranty of 100k miles and not only did I not get reimbursed tow but they didn't even tell what was wrong with my truck! They tried to tell me it was More

by LUVTHYFAMILY245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2024 -

Clark-Knapp Honda responded

I went ahead and looked into your service ticket as well as your extended warranty. Reimbursement for the tow truck would not be through our dealership but through Allstate, the company you have your extended warranty with, you can reach them at 1-877-204-2242. As for the battery, when your vehicle was brought into our service department, the cables were indeed loose. The battery you had in your vehicle was not an AGM battery, which Honda requires for the 2021 Honda Pilot. AGM batteries are required for the auto idle stop that your vehicle is equipped with to function properly. As for the coolant and fuel injection service, you agreed to those services over the phone the day the vehicle was towed in and then you called back the following day to decline those services after they were already performed.

May 02, 2024 -

LUVTHYFAMILY245 responded

So you mean to tell me that it was the battery itself that got purchased from auto zone 3 months before issue! If that was the problem about battery then why didn't you want to give me battery back! When i asked for that all of a sudden my battery was compatible ! All i asked for was proof that battery wasn't compatible! Then you drop the $400 charge of battery then literally tell me that the truck is fine! Your dealership talks about caring about peoples safety when the vehicle I'm paying for left my wife stranded with my kids twice with over $600 worth of tows! Before your so called diagnostic check! Which didn't answer why the vehicle turned off on idol without any warning!

April 30, 2024

He came and attended me when no one else did. Was very courteous and helpful. Expressed to me everything my vehicle needed. Made sure I understood everything and asked if I had any questions. Exc More

by RODRIGUEZ9938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

As soon as I arrive they take care of me, he explains me the time it's will take the maintenance, but they have my car ready sooner than I expected More

by CUAUH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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