Classic Buick GMC - Service Center

Unprofessional attitude of service agent How many people sit for 3 hours and wait for their vehicle, get treated like you have no clue about your vehicle's past performance issues, have your How many people sit for 3 hours and wait for their vehicle, get treated like you have no clue about your vehicle's past performance issues, have your car brought out running and leave trash in it! (Jokingly, the advisor stated that my car was left running, just in case it needed a boost, to get it started!) If that was true, did it need a boost after the repairs were completed? (Maybe he was being coy, but this was one of the main reasons I brought it in.) I felt he was totally insensative and unprofessional in his demeanor. I didn't find that comment funny at all! I don't think they checked everything, as requested. He was told that a repair was needed and my insurance would take care of it, but he failed to reach out to the Geico representative, whose name and number was given to him as I checked in. Instead, he included that cost, with the estimate of repairs. This is the second time I have been to this dealership for repairs and it will be my last. Refusal to check safety issues as notified by GM. No requested complimentary wash for waiting and no call back when asked to speak to this Service advisor, always sent to voicemail. I know the dealership is in to make sales, but when certain suggestions were refused, because of the costs involved, ($1400.00), you begin to feel that you need to make your presence scarce. I paid for what I could afford and the advisor did not document all items addressed. If I have any more problems with the repairs I paid for, I will notify other GM representatives on a higher level. I promise! More

Destroyed my car! This place changed my oil and did not renew the gasket. I had to put 3 quarts of oil into the engine just days after. They did not check the tires o This place changed my oil and did not renew the gasket. I had to put 3 quarts of oil into the engine just days after. They did not check the tires or fill my washer fluid, everything that was on the receipt was not done! My starter failed because of oil saturation! They did not make it right! They charged me 600 plus dollars and will not own up to they're mistake! More

Car Repair My jeep broke down and I had it towed to Classic Auto Group in Galvestion. Carol Oldaker had one of her techs (Jose) look at my jeep and had it up an My jeep broke down and I had it towed to Classic Auto Group in Galvestion. Carol Oldaker had one of her techs (Jose) look at my jeep and had it up and running the next day. I could not have asked for better service. Dianna Texas City More

Service I had a mechanical problem with my car. I called Carol Oldaker at Classic Auto Group Galveston and explained what was going on with my car. She recomm I had a mechanical problem with my car. I called Carol Oldaker at Classic Auto Group Galveston and explained what was going on with my car. She recommended that I bring my car in for a diagnostic check to confirm actual diagnosis. She explained in detail the cost involved with this diagnostic testing. I brought my car in had the testing done and it was just my battery with a loose cable. More

Best service around We bought our Traverse from Classic Auto Group in Galveston & I always bring it into Classic for all our service needs. The service has always been qu We bought our Traverse from Classic Auto Group in Galveston & I always bring it into Classic for all our service needs. The service has always been quick, reliable and with a smile. Anyone who is reading this ask for Mr. Kohl Young. He answered my question and had my vehicle done fast. More