Clay Cooley Nissan

Service Good, Customer Service Awful I just moved to the area, so I went in to have my oil changed and my brakes checked (the vehicle is still under warranty). The service guy I worked wi I just moved to the area, so I went in to have my oil changed and my brakes checked (the vehicle is still under warranty). The service guy I worked with was very helpful and even gave me a small discount, as a first time customer. I drove away thinking, this will be a handy location to get my oil changes done, since it's so close to my house. Two weeks later, I started getting phone calls about selling my Nissan to their used car lot. I called back immediately, explained that is was a lease, and that I was not going to sell it to them and to please take me off their list. FIVE PHONE CALLS LATER, and repeated requests to stop calling, I finally called the dealership, asked to speak to a manager and reminded them that I had, on at least 3 occasions on a RECORDED line asked to be removed from their phone list, and had not; a direct violation of FCC rules. I finally had to ask for them to remove my phone number from their contact list. The manager assured me I wouldn't be contacted again, and I have not. However, I don't want to go back because I don't want to start that cycle again, and how are they going to let me know when my car is done if I can't give them my phone number? What does it mean when you can't trust a business to treat your contact information with respect? It means you don't go back. More

Horrible Customer Service I would rather go to a Tote the Note than EVER return to Clay Cooley crooked dealership. I've reported them to the BBB and the Attorney General for th I would rather go to a Tote the Note than EVER return to Clay Cooley crooked dealership. I've reported them to the BBB and the Attorney General for their switch and bait deals. More

Bad Service Car towed to shop on Monday, this is Friday and no status provided on it. I called them this morning, they didn't know anything about it, said they wo Car towed to shop on Monday, this is Friday and no status provided on it. I called them this morning, they didn't know anything about it, said they would call back in a few minutes. Hours later, no call. More

Foolery They are liars ! Make sure you check all your paperwork before leaving . I was told that the gap insurance was included in my payment which it wasn't They are liars ! Make sure you check all your paperwork before leaving . I was told that the gap insurance was included in my payment which it wasn't . Didn't find out until I got my contract . They lied about the year of the car didnt know it was a used 2015 until after I got my insurance I was also told it was a 2016. Will never go to this dealership again !! More

Not satified I bought my car on July 15 and I was hearing a loud noise so I called the service department and they told me to bring it in and get it checked and it I bought my car on July 15 and I was hearing a loud noise so I called the service department and they told me to bring it in and get it checked and it will cost me $130 to put it on the machine well I did not want to pay that because its still under warranty, it turns out that I needed a wheel bearing put on it.I'M NOT SATIFIED!! More

Most Untrustworthy Dealership I've Ever Been To didn't know their basic facts about the car, extremely dishonest, added on fake additional charges with no meaning, tried to gyp and overcharge me, co didn't know their basic facts about the car, extremely dishonest, added on fake additional charges with no meaning, tried to gyp and overcharge me, condescending More

Takes advantage of women Sold a lady friend of mine a Rogue with the wrong sized tires. I tried to help her out and get the tire situation taken care of for safety reasons. Sold a lady friend of mine a Rogue with the wrong sized tires. I tried to help her out and get the tire situation taken care of for safety reasons. They ultimately refused to talk to me further and refused to make the car safe. She now has a leak in one tire and no tire repair facility will touch it for safety reasons. Cooley told her at the time that they were new tires, but they were not. They have refused to make the car safe and now my friend is out the cost of a complete set of new tires. This dealership is NOT to be trusted, nor do they even care about the safety of a vehicle that they sell. I'm wishing there was some legal action that could be taken against a dealership that knowingly sells vehicles that are a safety risk. More

Kind, but very shady First night we visited this dealership, they offered us a great price for our vehicle and for theirs. We asked for it in writing so we could return wi First night we visited this dealership, they offered us a great price for our vehicle and for theirs. We asked for it in writing so we could return with financing. When we returned, they refused to hold to their written word, then offered us $6k less than what we originally agreed on. We went back and forth for a month. Never offered us a decent deal for our van and would quote theirs higher than the advertised price. They were really pushy about us coming in, but the fact that they weren't willing to deal via calls or email let us know that we should go elsewhere. We were certain we would purchase an NV, but the experience here and other local Nissan dealerships was atrocious. Thank you for driving our family into a Mercedes. Will not look at another Nissan ever. Virgil was our sales guy, very friendly and eager to make a deal. I would work with him again, just not this dealership. It was his upper management that caused the unpleasant experience. More

HORRIBLE PLACE TO BUY A CAR Told me my issue was my problem now that car was sold. Clay cooley called me up and said if I was nicer he would of helped resolve my issue. Told me my issue was my problem now that car was sold. Clay cooley called me up and said if I was nicer he would of helped resolve my issue. More

Clay Cooley Nissan dealer in Austin on Hwy 35 South I bought a truck, the salesman said they would detail it and get it all cleaned up. Also the oil was at 30% life remaining, and a couple of the tires I bought a truck, the salesman said they would detail it and get it all cleaned up. Also the oil was at 30% life remaining, and a couple of the tires were missing the valve stem covers. Little stuff. I called for an appointment to have this all done, was told I didn't need one for detailing, just come on by anytime. I drove 23 miles, was rudely ignored for 20 minutes by the service people, (even after I got out of the car and stood by the kiosk looking right at them!) when I finally was able to get one to help me he told me I had to arrive early in the morning, leave the car all day, and bring a "Wheeoh". (This turned out to be a work order from the salesman who sold the car, cutely called a "We Owe"). So I would have had to drive over to the sales dealership, find the salesman and get this form, (and at no time did the service flack offer to phone the salesman and have it faxed over), and then come back another day (another hour driving through Austin) and leave the car all day. For a washing and an oil change. I suspect this is how they get out of honoring their commitments, by making it way too inconvenient. So for $37,000 I got one key to the truck ($190 to get another), 2 out of 4 tire valve stem covers, elderly oil, and I get to clean the thing up myself. Aaaaaand, they (service) were really rude. So, yes, I think one star. More