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Clay Cooley Nissan - Service Center

Dallas, TX

3.8
97 Reviews
Call Service Center (972) 709-2000

97 Reviews of Clay Cooley Nissan - Service Center

Sort by
June 02, 2024

My service manager was kind and attentive to my concerns about my vehicle repairs. He kept me up dated until my vehicle was repaired. More

by Lendawson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Helpful
June 01, 2024

With the is review I have mixed feelings about. There are some great people and some not so great. They dont follow up like the ensure you they would. I use to love Clay Cooley, now I am not so sur More

by SATAVIA.WEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalissa
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Helpful
May 31, 2024

I appreciate BJ ‘s helpfulness and attention to my cars services! He always finds ways to help me as a customer!! More

by MARSHALLSWEBE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderis (BJ) Matthews
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Helpful
May 30, 2024

Sell man James only care about costumer service into you do the survey and he gets his money. After that he is no longer helpful More

by CARLOS.ANTE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Clay Cooley Nissan responded

Hello Carlos.ante03, We truly appreciate your honest feedback. We are disappointed to learn of your experience here at Clay Cooley Nissan but will take this opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Clay Cooley Nissan

Helpful
May 29, 2024

Leo provided exceptional customer care to ensure the best quality and service in a customer experience, thank you! More

by Des
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Clay Cooley Nissan responded

Hello Des, We're so glad to hear that Leo was able to go above and beyond your expectations! Thank you so much for this positive 5-star review! Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to see you again, have a great day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Helpful
May 25, 2024

Yes! I would, But they forgot my free car wash! Maybe next time. Thank You. More

by MSMABLEACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar
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May 28, 2024 -

Clay Cooley Nissan responded

Hello Msmableacy, Thank you for your kind review; we are happy to pass along your comments to the service team here at Clay Cooley Nissan! We really appreciate your feedback and love you invite you back for that complimentary car wash! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Helpful
May 23, 2024

This dealership gave me good service and explained in detail what was to be needed.I was very pleased. Thanks More

by SHARONSTAR1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias,Torres
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May 25, 2024 -

Clay Cooley Nissan responded

Hello Sharonstar1958, Thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Helpful
May 22, 2024

Waited for over two hours for an appointment oil change. Wish someone would have notified me before I hunted someone down that it was going to be a looooong wait! Dealership is in major disrepair. Bathroom More

by sjpeale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 24, 2024 -

Clay Cooley Nissan responded

Hello Sjpeale, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

Helpful
May 19, 2024

Great people. . Great salesperson. The dealership helped me get what it wanted in a truck. More

by Gkilgore799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfredo Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Clay Cooley Nissan responded

Hello Gkilgore799, We're so glad our Clay Cooley Nissan Team was able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Helpful
April 24, 2024

Everything went well, and the service was quick and easy. I will recommend and use them again. More

by LABOOSH28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Osuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Clay Cooley Nissan responded

Hello Laboosh28, Thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your service visit. If you have further needs or questions, please reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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