Clay Cooley Volkswagen Of Richardson - Service Center

The Boardwalk dealership has always gone above and beyond anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements of the warranty. We were having budget problems when the car was dead and my wife needed to go to work. One cannot work on the battery yourself it is a special design only a dealer can properly handle. We were in a bit of panic worried about towing and labor we could not handle at the moment. Even the battery itself was $110. Boardwalk looked up my warranty info and provided a towing service to come and get the car and loaded it up with the utmost care and concern. They also came and picked me up with a shuttle and took me to pick the car up. Service was done, and they had cleaned the car also performing a points service check for free. The battery system was replaced and they even managed to have the time on the clock and our radio stations still programmed. The CD exchange mechanism had also stopped working and they ordered a new replacement radio as well. Simply amazing service. Despite having lost money on a tire replacement contract 3rd party that went bankrupt and kept our money, no blame was on the part of Boardwalk and their continued courteous and thoughtful service will assure we do our utmost to buy another car from them in the future. Paul & Anne-Marie Angle More

Boardwalk Volkswagen has a fantastic service dept. Great Boardwalk Volkswagen has a fantastic service dept. Great staff, knowledgeable and accommodating. The facility itself was immaculately clean. Repair Boardwalk Volkswagen has a fantastic service dept. Great staff, knowledgeable and accommodating. The facility itself was immaculately clean. Repairs were completed in an extremely timely fashion. Thank you for a no worries experience. More

The reason I score Jeff Fagan at that rating is the follow. At the time of my purchase of my car 2005 Jetta at the garland dealership. When I took my car there he was one of the service gentleman that follow. At the time of my purchase of my car 2005 Jetta at the garland dealership. When I took my car there he was one of the service gentleman that always assisted me. Always professional, friendly, and great customer service. Am glad to see him at Boardwalk in Richardson, he is one of the best!!! More

Jeff Fagan was the service manager who handled our service. He was really nice and called me to keep in informed when our car would be ready in a very timely manor. Jeff also knew about and took c service. He was really nice and called me to keep in informed when our car would be ready in a very timely manor. Jeff also knew about and took care of a recall and still had the car ready when we needed it. More

Boardwalk Volkswagen of Richardson has always given me great customer service, that is why I continue to return. Sales, Service, Cashiers and Transportation Drivers have all been exceptional to me. Bill great customer service, that is why I continue to return. Sales, Service, Cashiers and Transportation Drivers have all been exceptional to me. Billy Cooper, I met when I leased my 2003 Jetta. He is one of the most courteous and knowledgeable employees in the Service Department. I am truly satisfied with Boardwalk Volkswagen. More

I was very pleased with the friendly and courteous service I received at this dealership. I was helped by Brandon who took the time to listen and take care of my car needs. I will defenitely go back service I received at this dealership. I was helped by Brandon who took the time to listen and take care of my car needs. I will defenitely go back to this dealership again. Thanks Brandon! More

Jeff Mauldin was a pleasure to work with, courteous, patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he deliv patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he delivered a 100% perfect job and the cost was a great deal less than I expected. More

I ordered special parts to haveinstalled and Jeff the I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was done to my expectations. Personal treatment is always great with this dealship. More

Jeff Fagan provided truly exceptional customer care- as a female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose with my car he called and explained, and made sure I was comfortable with making the necessary repairs before he proceeded. He was indeed forthcoming about the entire process- and when my car was ready he personally brought it around for me while I was with the cashier, parked it in the shade, and thoughtfully left the air running! I will definitely be requesting him next time I need repairs. I did not interact as much with the other members of the staff at Boardwalk VW, but I was left with a sense of professionalism and pride in their work. More

Boardwalk Volkswagen of Richardson is far and away the best VW service center I have been to since I have owned my car. I was immediately greeted by Terry when I pulled my car up in the service garage. Si best VW service center I have been to since I have owned my car. I was immediately greeted by Terry when I pulled my car up in the service garage. Since I was not going to wait for the service, he asked me if I needed a ride to my next destination. After only a little over an hour, Terry promptly called me to tell me that my car was finished, and again, he offered me a ride back to the dealership. With regard to the actual service on the vehicle, I couldn't have been happier. Terry actually listened to me when I requested a check of certain parts of the vehicle. The areas of concern were addressed quickly and thoroughly. Overall, I would say this is one of the best dealerships for VW service in town. Everyone was quick and informative, and I highly recommend working with Terry if you need to bring your car in for service. More