Clear Lake Nissan

The sales person promised that I could drive the car and bring it back if I was not satisfied with it. It came to be false because then the manager came and told me that where in earth have I seen people t bring it back if I was not satisfied with it. It came to be false because then the manager came and told me that where in earth have I seen people taking a car and bring it back with no problem. I had already bought a car from this dealer a year before but the experience of this second time has been the worst I would not desire anyone to go through. More

I have had serveral car buying experiences in the past and I rate my experience at Clear Lake Nissan as outstanding. When I left the dealership I felt like I had made friends with some outstanding people. and I rate my experience at Clear Lake Nissan as outstanding. When I left the dealership I felt like I had made friends with some outstanding people. I will not forget my visit to Clear Lake Nissan. More

Fantastic service. We could not believe that they were able to trade us out of our one ton Dodge and the slide in camper for a price that I felt was resonable. We love the Cube. and the whole deal was don able to trade us out of our one ton Dodge and the slide in camper for a price that I felt was resonable. We love the Cube. and the whole deal was done in 24 hours More

First of all, a week ago I had sent an email to this Nissan Dealership website, asking if this dealership had a 2012 Nissan Altima S, Sedan with Navigation for under $30,000. The next morning I was co Nissan Dealership website, asking if this dealership had a 2012 Nissan Altima S, Sedan with Navigation for under $30,000. The next morning I was contacted by Angie who informed me she actually had one fully loaded with navigation for $27,047 and asked if I would like to come by and test drive it. I informed her that was a great price and I would be by there at 6:00pm to look at it. I arrived at the dealership at 5:45pm and asked for Angie, a man by the name of Brandon Johnson approached me and asked if I needed help and said he would go get her. I waited for about 10 minutes and he came back out and said "Angie is on the phone but I will go ahead and bring the car you wanted to see around". I waited another 15 minutes and he came back out walked around, looked a little lost and I waited for another 10 minutes when he finally came back out. He said "Well actually they just sold that car right before you got here". I said really, well why didn't Angie call an inform me of that, rather than making me drive all the way down here for nothing. I was upset that I had driven out there for nothing and said do you have another car that has all the same features as that one? He went to go check on that and while I was waiting I was approached by Gerald Iams and he asked what was wrong and I explained what happened. He said I am so sorry we will do whatever we can to make that up to you and he was very nice. So I decided to stay and give this dealership another chance. Brandon Johnson returned and said "No, I'm sorry not at this dealership. However we can let you see the one you initially came to look at and test drive it to see if you like it and we can find you one if you like it". I agreed and I fell in love with the car, however that particular car had 145 miles (was a new car)and there was a problem with the alignment. I told Brandon as I was driving that the alignment was messed up and he agreed. Hopefully the gentleman that bought that car was able to notice it before he drove off. I went back inside and sat down with Brandon and said okay so when can you find another car? He said whenever you're serious about buying, I said I'm serious now I need to see the car and the numbers. He said well when you are ready come back and talk to us. I said I am ready now I need the numbers. He went back to talk to his finance manager and came back and presented me with a price. It was around $29,000 not sure he kept that first paper. I asked why Angie gave me a different price and he said well what did Angie quote you and I told him $27,047. He went back to talk to his finance manager and had a new price. He came back and said we are going to honor that and price she quoted you and then gave me the rebates and so called discounts which brought the car to $26,916.32 if I financed with them. If I didn't finance with them it would be $500.00 more. I said that looks good try and find me a car like the one you sold and call me when you find it and I will come back. (The piece of paper they gave me with the quote was very vague with the pricing and did not have anything broken down. I didn't mind because it was a good price. I did however contact other Nissan dealerships looking for the same car with navigation and the quotes they sent me were very detailed and had the pricing broken out) He then told me there would be a $500.00 deposit required if they brought in a car from another dealership. I said well if you had not of sold that car I could have bought that one. I asked why I should have to put up a deposit for a car I haven't even seen a picture of nor driven. I could drive myself to another dealership and get it without a deposit. He said it was Nissan policy. I was not pleased with this but I told him to call me when he found the car. He never called me he just sent an email and said thanks for coming by the dealership. I emailed him back and asked if he had found a car, no response. The next day after I emailed him I received a call from Angie and she said they would look for a car. He called me later that day and asked if I was going to come back in. I said did you find a car he said yes a couple of them. I wanted black he said they could only find white. I said ok I will bring my car in for an appraisal tomorrow. He said you can reach me on my cell. I text him the next day and told him I would be there by 6:00pm. No response again. When I arrived today he did the appraisal when they finished we sat back down at his desk. He was trying to figure out my pay off on my vehicle so they could give me the appraisal value. My credit union was closed so he went to talk to the finance manager again and came back and said he was waiting. I said did you find a car, he said yes we will have to go get it and you will have to put up the $500.00 down. I said if you are going to give me the $500.00 back if I don't buy the car why do I have to give it to you to see the car. We went back and forth and he was arguing with me and he went to talk to his finance manager again who came out and informed me there was only 11 cars like the one I wanted in the State within a 500 mile radius. I said okay well where are they and I will drive to see them instead of giving this dealership a deposit. Finally he said we will just waive the deposit. I said thank you, it's not about the money it was the principal. I said look I just want to know what the bottom line is for the car. If I was to purchase it today how much will I be paying walking out the door.(Don't remember his name Roger or Rodney. He said we will get those numbers to you and they went back in his office. Brandon Johnson comes back carrying two sheets of paper one is like the quote he gave me before and the other was like a receipt that had half the information removed from one side. The price on the receipt, invoice like paper was $31,570 MSRP and $29,045 Invoice price. The other sheet of paper had the sales price for $29,045 after all their figures and my trade in the cost was $31,242.26. I said really than what is this price you gave me the other day for the same exact car (because that is what we were searching for) and pulled the sheet of paper out of my purse that had the sales price as $27,047 and after the discounts the final price of $26,916.32. He looked lost again and said "oh I 'm not sure, let me go check" and took the paper from me. He then went back to his finance manager for awhile and came back out with four pieces of paper. Now there was an invoice like paper with the first quote which I did not leave the dealership with that piece of paper! I reviewed all of the papers as he was looking for answers. The two invoice papers were for the same car. I asked him why is the same car a different price today. He was very rude and said will you let me explain and started trying to show me the mathematics of how they did the discount. Which was not explained clearly at all. I said why is the same car more today than the other day. He snapped at me again and said "oh they made a mistake and gave you the rebate twice, sorry". Then he said "oh this car we quoted you on the other day did not have navigation" I said you knew that car had navigation and that is why you have been searching everywhere and I have to pay the deposit because you didn't have another one at this dealership with that package and the NAVAGATION! He was very rude and basically was like sorry. I said you know what just give me all those papers so I can go to another dealership. He snatched the papers from and said they were Nissan's papers. I said I would like to have those papers with the pricing you quoted me and the invoices. He walked off and said he was going to make a copy and talk to his finance manager about the papers. I walked away from his desk and went to the receptionist and asked her to call a manager. Some guy who was more unproffessional than Brandon Johnson approached me and I said are you the manager he said "yea I'm OC what's going on". I said I am not doing business with this dealership and I would like the copies of the quotes I was given and my keys and I would like to leave. He went back to the room that Brandon Johnson and the finance manager where in and I walked outside to wait. He walked back out and was holding three pieces of paper. I said where is the invoice page for the quote I was given the other day. He said "that has our personal information on it and I cannot give it to you". I said but you are giving me this one with the quote today. He began to argue with me and I said well let me copy the information of that piece of paper with the pricing and the descriptions, ect.. He refused to let me see that piece of paper again. I think it was the same car and they got caught by not realizing what they quoted me before. I am a woman and I was alone trying to buy a car today, it's so sad but I knew this would happen again! Very disgusted by the way I was treated and the way this dealership handled everything. I was lied to from the beginning to get me in there and I was lied to as I walked out the door. I would not recommend this dealership to anyone. More

After visiting multiple dealers to find a car for my daughter I was expecting more of the same from this dealership. That is rudeness, unprofessionalism, deceptive practices, and the list goes on. Inst daughter I was expecting more of the same from this dealership. That is rudeness, unprofessionalism, deceptive practices, and the list goes on. Instead I was faced with a sales person that was interested in answering all our questions about the cars we were interested in, he was professional, showed patience and was courteous during all aspects of the sale. The management was also very professional and was very interested in the customer’s satisfaction during and after the sale. This is the only dealership I would recommend buying a car from at this time. I do not know about the other sales people in this dealership but Gerald Imes was the most professional and helpful sales person I have ever dealt with when buying a car. More

I really enjoyed my experience at your dealership. I found all the employees friendly and welcoming. It appears they enjoy what they do. I truly enjoyed my buying experience due to my sales representati found all the employees friendly and welcoming. It appears they enjoy what they do. I truly enjoyed my buying experience due to my sales representative Claude Strickland. Your company is very lucky to have him on your team. Mr. Strickland was wonderful to work with! He actively listened to what I was looking for and what I wanted. He was knowledgeable, professional and patient. The experience was "so" easy! When it came to the final process of finance, I would also like to acknowledge Emron. He, too, was a pleasure to work with. He was personable, professional and concluded the paperwork quickly. I am very happy with my vehicle and I would most definitely return to this dealership for any additional purchases. More

Best car buying experience I have ever had. Gerald was great, helpful, honest and professional and worked to help me get my desires met. I had not planned to buy a car that day, but Gerald was very good i great, helpful, honest and professional and worked to help me get my desires met. I had not planned to buy a car that day, but Gerald was very good in approaching me. He was persuasive and put me at ease and presented himself with the highest integrity. I actually came in dealership for service with Doug Keith on my 2007 Murano. Doug has assisted me with my service for 5 years and I think he is the best car dealership service Representative I have ever experienced. He has always given me exceptional customer service that separates good companies from great companies. He has been helpful always, detailed but conservative with his recommendations while presenting the highest integrity. I am usually a loyal customer, but it's all about the people skills of both Gerald and Doug. Doug was also very helpful when I decided to purchase the Rogue that same day. Thank you Gerald and Doug! Carolann Peters More

Hector was extremely knowledgeable and friendly throughout the whole purchasing process. Answered every question and explained the overall functions in the new vehicle completely. Thanks! throughout the whole purchasing process. Answered every question and explained the overall functions in the new vehicle completely. Thanks! More

I love Clear Lake Nissan. These guys really have your best interest and will help you. They were able to work out a adequate payment scale that would work for me. Everything was explained prior to me best interest and will help you. They were able to work out a adequate payment scale that would work for me. Everything was explained prior to me completing the needed paper work. Thanks! More

I had an overall great experience with Clear Lake Nissan. The reason for my visit was to trade in my 2007 Altima for a new vehicle. My salesman was Miles Walker and he was wonderful to work with. He took The reason for my visit was to trade in my 2007 Altima for a new vehicle. My salesman was Miles Walker and he was wonderful to work with. He took time to find out exactly what I was looking for, showed me several cars, and never tried to rush me. He worked had to get me a good deal and I was very pleased. I received a good trade in allowance for my 2007 vehicle and some rebates to apply towards the new vehicle. I ended up driving off in a 2012 Altima. I had a good experience with Pete, the finance manager, as well. This is the 3rd new vehicle that I have purchased from Clear Lake Nissan since 2005. The reason I keep coming back is due to the excellent service department and specifically Doug. I recommend Clear Lake Nissan to all my friends and family! More