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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,494 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,494 reviews

November 03, 2024

Always keep me informed as to the needs and condition of my car. Finished when promised for the price quoted. More

by REIDHOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious compliments. It was thoughtful of you to go online and rate your recent service experience. Your loyalty is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 03, 2024

These guys were great, took care of my car , offered finacing which realky helped, offered a shuttle as well. They took good care of me. More

by BOBBIELYNNJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Nov 04, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 02, 2024

Good job done Very timely Good communication Fair price Very nice and helpful folks to work with I am pleased with this interaction More

by MICHAELDONAHUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall the names of those who worked on my car
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Nov 04, 2024 -

Coastal Kia responded

Thank you! Your five star rating and gracious comments are greatly appreciated. We love the feedback including, "good job done, very timely, good communication, fair price." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

November 02, 2024

Always very friendly! Time estimates of service and such are always very accurate. A free car wash is also a perk. More

by shanna.nelson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Coastal Kia responded

Great hews! We appreciate the five star review and high marks for our Service Consultant Sam Weisman. We love the feedback including "always very friendly...a free car wash is also a perk." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 02, 2024

Bob and the Service Department are excellent after owning my second Kia since 2016. Appreciate the attention to detail! More

by KWKC14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks! We appreciate you mentioning our Service Consultant Bob Tomlin by name. It was kind of you to take time to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

November 02, 2024

They were amazing from the second we walked in. They met all our expectations in a dealership and went above and beyond to help keep our car payments in the budget. More

by julie.0110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Coastal Kia responded

Congratulations! Wonderful news! Thank you for the five star review and gracious compliments. We love hearing our sales team exceeded your expectations and met your budget goals. Enjoy! It was thoughtful of you to rate your recent experience and we appreciate it.

November 02, 2024

Cody was a pleasure to work with. Felt he was genuinely concerned about me being well-informed about my new vehicle.Love my KIA Sportage. More

by larrydefense
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Coastal Kia responded

Congratulations! Thank you for your purchase experience review and compliments for our Product Specialist Cody Hamilton. Enjoy! We are here if you need us.

November 01, 2024

Sam is friendly, efficient and helpful. The clean and comfortable waiting area is an added bonus. More

by SADUNN610
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent service visit. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out to Sam or one of our team members if you need anything. Thanks again!

October 31, 2024

Every employee acknowledge you , every one is willing to help if you need to , the place is always clean More

by MRIESCH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here to help.

October 31, 2024

Sam was great and very helpful when I came for a service appointment on my car! More

by juliamarceawolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and high praises for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

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