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Gary Nelson
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133 Reviews
133 Reviews
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134 Reviews of Gary Nelson
May 11, 2024
Not happy with Kia, I will not own another Kia car. The last 2 have oil issues. Kia warranty is useless. The last 2 have oil issues. Kia warranty is useless. More
by TCARPE0
Verified CustomerOther Employees Tagged: Darren Gokey
Helpful 
May 10, 2024
Friendly informative professionals. Offered shuttle service anywhere in town and a complimentary car wash. My service writer Gary did a great job getting me in and out in a timely manne Offered shuttle service anywhere in town and a complimentary car wash. My service writer Gary did a great job getting me in and out in a timely manner. More
by MLNOLAN1952
May 06, 2024
The service department was knowledgeable and the repairs needed were completed quickly and covered by warranty so that’s always a plus!! Gary kept me informed and updated and the vehicle was ready when prom needed were completed quickly and covered by warranty so that’s always a plus!! Gary kept me informed and updated and the vehicle was ready when promised! More
by CHUNTER61
May 05, 2024
Thank you Coastal Kia! And, special thanks to Gary! I truly appreciate Gary's kindness and patience with answering all my questions and keeping me informed of what my vehic And, special thanks to Gary! I truly appreciate Gary's kindness and patience with answering all my questions and keeping me informed of what my vehicle needs and doesn't need. I also appreciate how clean and comfortable the service waiting area is. I love my Kia! 😊 More
by SD
May 03, 2024
Friendly and professional staff, fast service and complimentary drive home while the driver was a delight to converse with. Thank you for the great experience. complimentary drive home while the driver was a delight to converse with. Thank you for the great experience. More
by ARUS.ARAMYAN
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Darren Gokey, Tony Kirschner
May 02, 2024
I came in to get my car inspected, I’ve recieved roughly 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, an 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, and I test drove them although nothing I saw really impressed me. But we went back inside he said “choose 1” and then I said I had to go to work and I got up and he said wait here, so I did, I didn’t want to be rude, and then I was promised things I did not get, such as money back from my trade in, which I told him I wanted, he brushed over that part, then he promised me I could unlock my car with my phone, but couldn’t do that with the Kia niro LX. 30000 dollar car that can’t do that? What the xxxx? Anyways I had three people telling me “buy this car” “buy this car, here’s the price” I wanted to leave to go to work but I was already late at this point. I told them I didn’t like the color, but I liked that it was a hybrid. “Well here’s what we can offer you, I knocked out 7000 dollars off of the price for you” and I don’t know why I said yes, because I didn’t like the car, that’s my fault but they kind of knew I didn’t want the car, they could tell I was really nervous. We go through all the paperwork, and I didn’t have a smile on my face but I was already this far in, I should have walked away but I felt like I couldn’t. I ended up getting to work 2 hours late. And I hated the car, the color didn’t feel like me and I know it was stupid but I think the real reason why I hated it was because I felt like I didn’t choose it, it was just chosen for me. I had so many emotions going through my head that day I felt like I was having a mental crisis. At night, I called up the Kia connect and was on the phone for over 20 minutes for them to tell me that my car does not work for Kia connect, I was pissed, the guy was trying to calm me down, I told him “I know this is not your fault but I f***ing hate this car” and started looking online at other cars you guys had for sale. And since it was so late you weren’t open I left an email saying I hated the car can I come in and switch it out. I arrived when you guys were open the next day saying I hate this car, what can you do for me, I researched all the cars on your website, and chose the white Kia niro EX ( I would have liked some more color options but what can you do about that?) and throughout the whole time they said “I don’t think we can do this there is no grace period in North Carolina” but I knew that they could do something because they sold me the car. You guys do not want a bad review because it would mean someone would get fired which I don’t want to happen. Ultimately I exchanged the LX for the EX and I felt a lot better because I felt like I chose the car and didn’t feel pressured in the moment to buy a car. The 600 dollar monthly payments will be very tough, as that’s wayyy too much money for me, I grew up in a home the size of a trailer. But I signed the documents, and i’m no longer hating the car I bought. All in all, the salespeople were doing what they were told to do, it was me who hated the vehicle, signed the documents, stayed late and missed a few hours of work, and didn’t keep on asking questions. I can’t get mad at Kia or the salespeople for that. More
by Bhamhuskins
Other Employees Tagged: Uber Hernandez, Michael Mascavage , Gus -5 stars
April 30, 2024
The waiting area is very clean and inviting. All associates are knowledgeable and very friendly All associates are knowledgeable and very friendly More
by HARPDAY1
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Darren Gokey, Tony Kirschner
April 27, 2024
This dealership is outstanding, always helpful and on time with the service. I would recommend them to everyone time with the service. I would recommend them to everyone More
by PARTYMARTY94
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Darren Gokey, Tony Kirschner
