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771 Reviews of Coastal Volkswagen - Service Center
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July 22, 2019
Check engine repair service I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forw I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forward fix. Thoughout the process they were very polite and they did a great job of explaining everything that was happening to my car. More
by Brian Gagnon
Verified Customer
Helpful July 03, 2019
Had an emergency with my beetle. Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It w Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It was fixed the next day. So happy! Didn't have car repairs in my schedule or budget, but they made it a painless as possible! Thank you Coastal! Note: was the weekend before 4th of July. They were booked, but still got me back on the road :) More
by chickenface
June 12, 2019
Service Experience The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I h The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I had questions about. By far the best car dealer I have brought my car to for service. More
by Trish
Employees Worked With
June 05, 2019
Wonderful service with no appointment! I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me firs I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me first thing in the morning. They checked everything out and sent me on my way! More
by ABARR54
May 10, 2019
Easy and quick I had an oil change service. I was greeted by name my information was updated and confirmed It only took 20 minutes and I was on my way I had an oil change service. I was greeted by name my information was updated and confirmed It only took 20 minutes and I was on my way More
by pa8676
Employees Worked With
Nick Caviasca
April 29, 2019
Total lack of communication I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to f I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to follow up on the status at 1pm only to have the phone ring for 5 minutes before I gave up. When I called again I ended up with the voicemail of the service advisor who never returned my call. At 3pm I called again and told the person answering the phone that I hadn't heard from anyone so she was able to track down service and tell me my car would be ready for pickup that night. When I picked up the service advisor told me the check engine light might come back on and if it does it's related to a recall and he'd have to order a part. The next day the light came back on. Why not just order the part right then since the light was going to come back on?! Now I have to find another time to bring it in for service. I'm thinking of going totally out of my way up to Braintree since I'm so unimpressed with my first experience at Coastal. More
by LC326
Employees Worked With
April 29, 2019
Bad service. I arrived at the scheduled time, was told the service would take 45 minutes, and when I came back 90 minutes later they had not even started working o I arrived at the scheduled time, was told the service would take 45 minutes, and when I came back 90 minutes later they had not even started working on my car. It messed up my schedule for work for the day. More
by agh896
April 29, 2019
No muss, no fuss My 2015 Passat TSI SEL is my 3rd VW. With each car I received great service, prompt repairs or maintenance check ups. Everyone was courteous and fr My 2015 Passat TSI SEL is my 3rd VW. With each car I received great service, prompt repairs or maintenance check ups. Everyone was courteous and friendly. The service mgr. is always great. She helped me when I popped in many times with silly questions that I still don’t know the answer to. Not her fault. She was patient and very helpful each time. I would recommend Coastal to anyone. I love my Passat. More
by margodoyle45
Employees Worked With
April 29, 2019
Recall service Called to schedule recall air bag service. Promptly got a convenient time. Efficient and friendly. On first appointment when parts were not available Called to schedule recall air bag service. Promptly got a convenient time. Efficient and friendly. On first appointment when parts were not available they gave me advance notice More
by Diesel79
April 29, 2019
Not great Told me different included service that vw said was wrong..will not be returning.seeking another dealer for service.was hoping for better treatment O Told me different included service that vw said was wrong..will not be returning.seeking another dealer for service.was hoping for better treatment Oh well.live and learn More
by nvf123
Employees Worked With
Service writer
