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Cocoa Hyundai - Service Center
Cocoa, FL
35 Reviews
35 Reviews of Cocoa Hyundai - Service Center
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Helpful March 04, 2013
On Saturday, March 2, 2013 my husband and I were just starting our trip from Merritt Island to Orlando when another motorist alerted us to the fact that all three of the brake lights on our Hyundai Acce starting our trip from Merritt Island to Orlando when another motorist alerted us to the fact that all three of the brake lights on our Hyundai Accent were not working. We pulled into a parking lot and checked fuses but could not get the lights to work. The Cocoa Hyundai service department was just a few minutes away but I had my doubts that they were still open at 3:45 in the afternoon. When we saw that they were open until 4:00 I felt really bad walking in just before closing with our problem but they insisted that the time of day was not at all important, they were here for us. They pulled it into the bay and showed us that the lights were working again. They told us that the brake pedal switch was probably failing and only working intermittently. If we would like they could replace it in just a few minutes. We were back on the road by 4:05 feeling safe and extremely happy with the excellent service that they provided. More
by gdteddy
Employees Worked With
Ryan, George and Kraig-service department
May 25, 2012
Your service dept is one of the greatest,best I've seen, but I didn't buy my new Hyundai off the dealers ship,becasue of the way they pushed and what they had said when we were looking for a new car I got a but I didn't buy my new Hyundai off the dealers ship,becasue of the way they pushed and what they had said when we were looking for a new car I got a better deal off a Toyota dealer on a 2011 Sonata then the dealer of Cocoa Hyundai wanted to do plus what we were told to us was not the truth. I had a small problem with the service end with the manager(Davic Cinielli) yelling across your waiting room to one of his people in front of the customers. That should be done in the office. Then you tell your customers about making sure they change filter and do service on there cars and the air filter returns in your building are the worse I've ever seen,it at lease 1/4 thick of dirt and the filter is xxxxxxx up into the duck work,I told by one of the techs that the man who was to replace them was sick well he must be sick for a long time it looks like it's been a year and it's not just the one in the waiting area. I think if you preach service you should also make sure your business in the eyes of a customer should be kept up. Tim your service adviser has been one of the most thoughtful and customer service friendly I have ever dealt with. On his customer service I would recommend your srvice to anyone that I know. More
by bobcar07
Employees Worked With
Tim
January 21, 2012
We were in Merritt Island FL on vacation and I needed an oil change on my new Sonata. I called Cocoa Hyundai because they were close. We arrived for the appointment and found a full service waiting room. oil change on my new Sonata. I called Cocoa Hyundai because they were close. We arrived for the appointment and found a full service waiting room. Others had waited far past their given time of completion. Our car was returned to us in the time promised. We became concerned about some of the things we saw. First, after my car was taken in for the oil change and fluid top off I was informed my 30,000 mile warranty check was due. I was offered the check for $430.00. I had my laptop with me and checked what the 30,000 mile warranty check was. It is and inspection of listed items and the only service was the oil chage. I refused because $430..00 is excessive. While in the waiting room 3 out of 4 people were told they needed extra service. One was told she had a nail in her sidewall and it couldn't be repaired. SHe refused buying a new tire and the person returned a short time later that they could repair it for $30.00. Two others were told they needed new batteries, both refused. Between these interactions and my "offer" of $430.00 for a warranty check and begam to question the validity of the services. I've been in service depts here in Wisconsin and have heard, at most, suggestions to patrons to watch for possible future service needs. I wasn't going to write in until we returned home from vacation to have my washer fluid empty just 2 weeks later. The washer hadn't been used all the way back or the 2 weeks after. My coolant was at a low level and my brake fluid needed filling. The empty coolant caused me great problems as it was discovered when it was snowing and I was on the road. I felt like those in service at this dealership are charged with adding on to the original request. They have a 5 of 5 service rating but I have my questions. More
by kstaffeil
Employees Worked With
Service
November 14, 2004
I am finally writing this letter after much frustration and a quickly declining opinion of your company, warranty and franchised dealership.<br><br>I purchased a new 2003 Santa Fe, FWD LX in December of 20 and a quickly declining opinion of your company, warranty and franchised dealership.<br><br>I purchased a new 2003 Santa Fe, FWD LX in December of 2002 from Cocoa Hyundai in Cocoa Beach, Florida.<br><br>I travel in my business and put on approximately 25,000 miles a year. At about 41,000 of this year I found factory paint beginning to bubble and flake on what I call the rocker pane, the panel below the driver door. The area is not exposed to outside elements as it is covered by the driver door when closed.<br><br>I took it to the Service Department of the same dealer and was told that it was over warranty of 36,000 miles or three-years. I was told by a laughing salesperson that I could certainly trade it in on a new model (I found that comment to be intolerable). The mileage I put on the car is far higher than an average driver would put on a car and it was put on in less than two-years. If a car’s factory paint won’t hold up for 19 months, then there is something seriously wrong with the paint, manufacturing, warranty or product. I have called Hyundai customer service, gone back to the dealer three times, tried to schedule a meeting with the Hyundai Factory Representative, waited for promised calls that never happened and finally received a call from the dealer saying they would do nothing to remedy the problem.<br><br>I meet many people in my business that could be potential customers on Hyundai Products. Many have asked me how I like my Santa Fe and service. I am going to start telling them the truth. It would seem to me that a minor re-paint of the area would have been an easy enough thing to do to keep customer service and satisfaction at a satisfactory level. Apparently the dealer does not agree nor care.<br><br> I would Never think of purchasing another Hyundai product and would never recommend Cocoa Hyundai to someone who might be.<br> More
by GaryD
