Coggin Chevrolet at the Avenues

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Cowley

My Review of Coggin Chevrolet at the Avenues:
I went to Coggin Chevrolet in response to an Internet ad for a 2008 Mercury Milan. Sean Cowley helped with the purchase and was very nice. Most of the information was accurate, although the advertized 4% interest rate was not available. I have three comments about my experience:

First- When I asked Sean about the double-overhead cam in the Milan, he said he did not know anything about cars. Did he mean Mercury products or all cars?

Second- I asked if he could find out what the door lock code was, and he said he did not know it, nor did he know of any way to find out. (Please contact me if anyone at Coggin can help with this)

Third- Sean told me Coggin would pay off my trade-in and give me $3,500 for my Pontiac. When all was said and done, the $800 pay-off was figured into my loan and I was given $3,000 for my Pontiac.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Cowley and Frank H

My Review of Coggin Chevrolet at the Avenues:
I had a great experience at Coggin and would recommend to friends. They explained my credit to me and helped me look for a great car that was affordable. Sean helped explain the cars to me and what my options were. Frank came in and explained my credit to me and what I need to look for.
Both were extremely friendly and helped me relax and enjoy my experience.

Thank you Coggin,

Jenn L

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Taylor - sales / Randy Cygan - service

My Review of Coggin Chevrolet at the Avenues:
We came to Coggin to purchase a new Traverse. We had been to a GMC dealer nearby who evidently was not interested in selling a new car to a cash customer (no financing). I chose Coggin as my next stop because I knew and trusted Randy Cygan in service as I had purchased my last new vehicle from there and have been dealing with Randy in service for quite some time. We were fortunate to have Tony greet us when we arrived and show us around. When we had selected what would become our new car Tony really worked hard for us and got us a good deal. The management was very friendly and accomodating. I will be back for my new HD in a few months.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ion Baker & one other salesman

My Review of Coggin Chevrolet at the Avenues:
Although Ion was busy with another customer, he settled us in with another salesman who was equally as versed in customer service. Both youngmen were remarkable, very helpful and charismatic. I will probably shop for my next vehicle there. My wife is very happy with her Monte Carlo.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ion Baker

My Review of Coggin Chevrolet at the Avenues:
First of all I was referred to the dealership by my brother, which bought a vechicle from there a few weeks ago. When I pulled up to the dealership I was immediately greeted by Ion. I told him which car I was interested in and he did everything to help me get it. The process was painless. I will definetely refer this dealership/ salesman in the future.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Taylor

My Review of Coggin Chevrolet at the Avenues:
I walked in this dealership with the intent of buying a new truck. Tony Taylor assisted me in finding the truck I was interested in for the price I wanted to pay. I will be purchasing a car for my wife within the next few months and I will not go anywhere else. I am sure all your sales people are excellent but with the treatment I recieved at your dealership by Mr Taylor, I will deal only with Coggin and prefer to deal only with Mr Taylor. He is a great asset to your dealership...

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Horner

My Review of Coggin Chevrolet at the Avenues:
Mark was very friendly and easy to work with. Response to my initial email request was timely. Making the actual deal was less painful then typical car deals...and I feel that I did receive a reasonable price for the used vehicle. Car was very clean at time of pick up and all paperwork was in order.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Lorraine Frabutt

My Review of Coggin Chevrolet at the Avenues:
This life lifelong big three fan (I mean I love my Chevy), recently required some service from Coggin’s Chevrolet at the Avenues, in Jacksonville Florida. Their Service Consultant, Lorraine Frabutt could not have been more indifferent, unprofessional, or rude to me. She gave me a time when my parts would be ready. When I showed up they were not. I inquired about the problem and was basically told it was my fault and I should stop arguing. No apologies, no “sorry for the misunderstanding SIR”. I was told to come back at a specific time and service would be complete. I left, then came back at the appointed time. Service was NOT completed. I thought about complaining to management, but considering that Coggin’s own a Toyota dealership just down the street, why bother. The Over paid Fat Cats at GM tell us they need another Welfare Bailout to stay afloat. That may be, but my thinking is that if the dealership owners are not concerned about GM, treating people with respect, courtesy, or keeping customers loyal, then why would their employee’s. And if the employees don’t care then why should I.
I hate to say it but Next vehicle I’m shopping. And it won’t be at any General Motors or Coggin’s Dealerships

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ion Barker

My Review of Coggin Chevrolet at the Avenues:
I was very happy with the service from Chevrolet at the Avenues and Ion Baker. He called us back on the car we saw on the internet and held it for us to come see and drive. He sold us this car at $1,000 less due to a typing error on the internet. I would recommend this dealership to anyone in the market for a car. The internet shopping is the way to go. This save time when searching nventory for what you need. This is my fourth car fron the Coggin dearlerships and we will buy again.
Thanks.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ion Baker & Danny Sullivan

My Review of Coggin Chevrolet at the Avenues:
I was very happy with the service that I received from Chevrolet at the Avenues. The Sales person that assisted me, Ion Baker went out of his way to accommodate my preferences on an automobile. He spent the majority of the day helping me and skipped lunch to search for the exact vehicle that I was looking for. After that, Danny Sullivan assisted me in completing the Automobile purchase and made sure that I was well taken care of. I would recommend this dealership to anyone in the market for a Chevrolet product.

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