Coggin Toyota at the Avenues

we first dealt with the internet sales dept due to us living 2 hours away we were looking at a particular vehicle finally went down and ourchased that vehicle came home with it owned it for 12 hours and living 2 hours away we were looking at a particular vehicle finally went down and ourchased that vehicle came home with it owned it for 12 hours and the motor blew on i 95 we then immediatly drove back down due to it being super bowl sunday and they do not open until 11 so i called at 11 while we were on our way there they acted like it wasnt a big deal and my husband was stuck with our three kids for quite sometime when the motor blew so we then looked at another vehicle again putting 4000.00 down and left with that vehicle i called all wk to ensure everything with the finance office was good. was told it was fine with a large downpayment also i had one thing on our report and told them it had been pd in full and gave them the info to contact that office i then never heard anything so on thurs i called just to check so i could have the lien holder to add to insurance and they tell me the loan didnt go through they forgot to call to tell us and they also stated they talked to my bank which i called to verify and that was not true then they tell me i need to drive it back down so i told them i was busy that night and at this point it was almost 5 pm so they said well we can arrange for someone to come pick it up so i called them back to set up a time to send someone and they tell me if at all possible please bring it and they would give me the gas money back and fill my husbands car so i filled up the vehicle i needed to return at $36.00 and filled our car @30.00 plus used a half of tank by the time we get there in our car they refused to give me my money back and i had the reciept and it isnt like the purchased vehicle was full when we took it they put 8 gals in it then they had the nerve to tell me they wanted to take our car and drive it to fill it i said i am so sorry but no one is driving our car and i was never told that and when i told them to go ahead and arrange for someone to pick it up they said please i would rather pay the expenses than to have to send 2 guys that far i wasted 2 hours of our timemy husband left work early so we could get back before 9 pm and they had the nerve to take advantage of us if they had to come get it they would have paid for both of their vehicles and their employees time too also i was just pulling up to the parking space to drop it off and gather my things i had a salesman with 2 customers walk up to me and say hey lady how many miles are on this anyway nothing like feeling like i am being rushed after driving 2 hours i couldnt even get my child out they were also misleading about the vehicle in general they said the alarm system worked in fact it didnt also never stated the vehicle had been wrecked it was both front and rear someone looked at it that is a owner opf a body shop and stated look at the overspray look at the damaged fuse box under the hood the vehicle had a aftermarket grill in the front due to the wreck i would not recommend his dealer to my worst enemy we were mislead in all directions and i they said they do this great inspection before they sell a vehicle why then did the first vehicle motor blow after 250 miles? More

I usually don’t write thank you letters for people doing I usually don’t write thank you letters for people doing their job because I believe excellent service is the rule, not the exception. However, Cogg I usually don’t write thank you letters for people doing their job because I believe excellent service is the rule, not the exception. However, Coggin Toyota went above and beyond their call of duty to ensure I was a satisfied customer. I had an unfortunate experience with another Toyota dealership in town, which entailed five visits in four months and ended with my car in worse condition. My interaction with those representatives was almost surreal. I wondered if the high-quality brand that Toyota has earned over the years was heading in the direction of their American counterparts. The hassle of the situation was so overwhelming that I really didn’t want to deal with it anymore. I had heard great things about Coggin Toyota, but was hesitant to drive across town. However, the need to have my car serviced prevailed. I began going to Coggin Toyota and felt comfortable with their quality customer service. During one of my visits, I met Kathryn Stater, explained my situation and showed her the problems with my car. She then introduced me to the service manager, Rick Kelch, who told me he wanted an opportunity to fix the problem. We made an appointment, and upon arrival, Rick said he needed the car for a couple of days to fix it properly. He had made arrangements for a rental car free of charge. Remember, he was fixing a problem someone else created. When I picked up my car two days later, I couldn’t believe the quality of work they had done. Rick explained what the problem was, how he fixed it and he thanked me for giving him the opportunity. It’s very rare you come across someone who shows knowledge, pride and confidence in their job. Kelch has all of these qualities. I’ve also noticed this “can-do attitude” is prevalent among other Coggin employees I’ve interacted with, which I believe is a culture set by management. I’ve been a proud owner of two 4-Runners and a Tundra in the past nine years. My issue was never with the product, but with the service. In my opinion, you can’t have one without the other. My experience with Coggin Toyota has restored my confidence. I highly recommend this dealership for all of your auto needs. More

My wife and I visited Coggin Toyota, after a friend reccomended them, to look for a replacement vehicle for her. Chris was great to deal with. He listened to what she was looking for and helped her fin reccomended them, to look for a replacement vehicle for her. Chris was great to deal with. He listened to what she was looking for and helped her find the right vehicle without pushing towards anything out of our price range. Their finance department went out of their way and worked to help us after a difficult financial situation. Mr Serguine was very sincere when we met him and the whole staff was very friendly. We got a great vehicle at a great price. From my experience, I would reccomend Coggin Toyota to anyone looking to buy a new or used vehicle. More

Tony Tindol was very helpful! I have worked with him in the past and he always make the car buying experience fun and VERY easy. He is not one to give you the run around and he will always listen to exactl the past and he always make the car buying experience fun and VERY easy. He is not one to give you the run around and he will always listen to exactly what you want. He will also provide soultions for all of your needs in a timely manner. Tony has been at Coggin for years and has worked in several capacities at the dealership, he knows what he is doing. Tony is also handsome which makes the car buying experience that much easier! This dealership is in Jacksonville Florida right by the Avenues Mall. More

Chris Austin was extremely helpful. He took his time explaining and showing the available models. He also patiently guided me through the financing process and explained everything honestly and clearly. explaining and showing the available models. He also patiently guided me through the financing process and explained everything honestly and clearly. I highly recommend his service. Patrick and the other employees were equally as helpful in the process. I will be telling others about this dealership. More

The delivery of our new Prius was flawless. We received very courteous service from Tony and the gentleman who trained us on the Prius gadgets. The car was spotless and perfectly ready for delivery. All th very courteous service from Tony and the gentleman who trained us on the Prius gadgets. The car was spotless and perfectly ready for delivery. All the people we came into contact with at Coggin Toyota were friendly and polite. More

Chris and Cougan do what they say. They are very customer friendly. Chris helped me out on a key issue I had. I had to have the locks looked at by a locksmith. Coggan reimbursed me for that expen customer friendly. Chris helped me out on a key issue I had. I had to have the locks looked at by a locksmith. Coggan reimbursed me for that expense, as they said they would. Do to that experience, I recommend Coggin. More

The well-advertised "19-point Inspection" service at Coggin Toyota is apparently not delivered as guaranteed. Three weeks after my inspection, my car battery was so corroded that it seeped into the eng Coggin Toyota is apparently not delivered as guaranteed. Three weeks after my inspection, my car battery was so corroded that it seeped into the engine compartment and destroyed the terminals. Coggin mechanics didn't even bother to look under the hood, much less determine whether 19 separate points had passed. Watch out for them! More

My wife and I had purchased a pre-owned '07 Avalon from Coggin about a month ago.We were very pleased with the initial sales and service to us. But a week ago, we discovered a problem with the car that on Coggin about a month ago.We were very pleased with the initial sales and service to us. But a week ago, we discovered a problem with the car that only the GM would be able to handle. We met with Mr Surguine, explained the problem and let him respond. It seems that an honest mistake had been made in selling us the car and Mr Surguine apologized and offered to take back the car and work with us to get another car. He suggested that Nick show us their '08 models and then we could work out a deal. Nick did an excellent job and we picked out a Avalon that my wife wanted. Mr Surguine made us an outstanding offer on the car and one that was well within our budget. We happily drove off in a brand new car! Coggin Toyota at the Avenues seems like one big happy family among their employees and with first class service, no wonder they do so much business! We would recommend them to anyone looking for new or used vehicles. We came to them from our home 90 miles away and were not disappointed. More

Sherry was the nicest and best car sale person I have ever been around and if I ever get a new car again I will be getting Sherry to help me. She was easy going and didn't keep at the daelership all day ever been around and if I ever get a new car again I will be getting Sherry to help me. She was easy going and didn't keep at the daelership all day like other car sales people have had in the past. She was GREAT!!! More