Cole Valley Cadillac

I purchased my first brand new car from Joe Sember at Cole Valley Motors in 1998. Since then, I have purchased / leased 6 additional new Pontiacs and Cadillacs from this dealership. I moved to the Clevel Cole Valley Motors in 1998. Since then, I have purchased / leased 6 additional new Pontiacs and Cadillacs from this dealership. I moved to the Cleveland area in 2000 and I still come back to Cole Valley to purchase my vehicles. This dealership does not want to just sell you one car, they want to sell you your next 10+ cars. This is clearly demonstrated through Cole Valley's customer service in all departments (Sales, Parts and Service). You leave this dealership and feel that you have been taken care of. There is a personal approach to all aspects of the sales and service processes. There is very little negotiation at this dealership. All of the pricing has been very upfront and the value on all of my trades have beat the large volume dealerships. The Cole Family and Joe Sember have mastered relationship selling in the automotive dealership market. I purchase my cars from them because I know if I have a problem or need something, I will be taken care of. My last Cadillac that I purchased from Joe Sember was driven to my home in Aurora, because I couldn't get off of work to come pick it up. It is the little extras that add up. I have shared this with friends and family and they also have had the same experience with Cole Valley. More

Jeffrey Rogner was extremely helpful during my search for a new 2012 Chevy Silverado LS. I would highly recommend Cole Valley Cadillac! Thanks again Jeff! a new 2012 Chevy Silverado LS. I would highly recommend Cole Valley Cadillac! Thanks again Jeff! More

Chris was Excellent. He treated my wife Linda with RESPECT and did not pressure her into any decisions. It was a pleasure to deal with someone like Chris who is honest,fair and also was very easy to w RESPECT and did not pressure her into any decisions. It was a pleasure to deal with someone like Chris who is honest,fair and also was very easy to work with. Other dealerships tried to force or scare my wife into some really bad deals and they constantly called and emailed her with different tactics and pricing. Your dealership should be proud to have a person such as Chris. HE WAS EXCELLENT. THANKS !!!!! More

I went to Cole Valley to buy a new Cadillac Crossover. Despite the fact it was the end of the model year they had three exterior colors for me to choose from, they had the car, model and features I wanted Despite the fact it was the end of the model year they had three exterior colors for me to choose from, they had the car, model and features I wanted. Rand even explained to me options that I might not want. I choose the black exterior with the black interior, a 2012 SRX. Rand and I went on a test ride plus he let me keep my old vehicle in the lot for a few days until I could pick it up. He did his best to explain the technical features of the vehicle to me but honestly some were over my head. Rand was extremely kind & professional. All in all an outstanding car buying experience. I highly recommend Rand to anyone looking to buy any of the cars at Cole Valley. More

We have been customers of Joe Sember for many years, both purchasing and leasing Cadillacs and Chevrolets. Joe has always exceeded our expectations....his professionalism, courtesy and integrity and attenti purchasing and leasing Cadillacs and Chevrolets. Joe has always exceeded our expectations....his professionalism, courtesy and integrity and attention to every detail has made all of our experiences over the top. Joe has become like family to us and we will always seek him out any time we have a need for a quality vehicle with excellent customer focus. Having conducted customer training in the past, I know what to look for....and Joe is the man!!! More

My experience with Sean was great. He was honest, clear with the introduction to the SRX, and followed through w/ everything he said. He made buying my new car a real treat and not a nightmere that I have with the introduction to the SRX, and followed through w/ everything he said. He made buying my new car a real treat and not a nightmere that I have had before at other dealers. I would recommend Cole Valley and Sean to anyone. Thanks for the great experience. More

The easiest car purchase I have ever made. I called Chris Cole told him what I wanted. He tracked down the car with the options I wanted and delivered it to me with the paperwork. That simple. The car was de Cole told him what I wanted. He tracked down the car with the options I wanted and delivered it to me with the paperwork. That simple. The car was detailed and filled with gas. He gave my wife a complete review of all the options on the vehicle and left his phone number in case she had any further questions. I never even stepped into the dealership. That is what customer service is all about. I would recommend this dealership 100% More

Joe is a great Salesman who helped me find a great car! He found the car I was looking for without any hassle and a great deal. Thanks Joe! He found the car I was looking for without any hassle and a great deal. Thanks Joe! More

I have delt with Cole Valley for a number of years and, as usual, Chris Cole was most helpful in arranging for my new XTS. Probably the most compelling reason I have gone to Cole’s for my cadillacs in re as usual, Chris Cole was most helpful in arranging for my new XTS. Probably the most compelling reason I have gone to Cole’s for my cadillacs in recent years is the attention I get from the service department. I’m an old man living alone and the service boys make life easy for me. More

Pleasant welcome at first visit. "Great to have you back" on second visit and the day I bought the Platinum. The ease it was to wrap up the final deal. Now you know 'why' I gave the ratings above. This back" on second visit and the day I bought the Platinum. The ease it was to wrap up the final deal. Now you know 'why' I gave the ratings above. This is the 18th Cadillac I have purchased over the years and by far the most friendly. Thank you Tom Cole for putting together a tremendous sales group. More