Our experience at Crestmont Cadillac was the worst of the - 216brownsfan
Our experience at Crestmont Cadillac was the worst of the three new-vehicle purchases we made in 2025, and it wasn’t even close. I’m sharing this so others can go in with their eyes open.
During the buying process, we explicitly told the salesperson that we did not want the Excess Wear & Tear coverage. Despite that, when my wife went in alone to sign the paperwork, the coverage was slipped in anyway. She wasn’t walked through the documents, wasn’t told what she was signing, and was simply told “sign here” over and over. This was completely different from our other two dealership experiences this year, where finance staff took the time to explain every signature.
The next day, when I reviewed the paperwork and saw the coverage we had declined, we immediately called to have it removed. That’s when the real frustration began. No one returned our calls — not the salesperson, not the sales manager, not even after I left a message for the general manager. The only times I ever spoke to anyone were the rare moments when someone happened to pick up before checking caller ID. It took two months of persistence before the refund finally went through.
The whole situation left us feeling like the dealership took advantage of the fact that my wife was signing alone. I’m choosing my words carefully here, but I’ll say this: some customers may want to be especially cautious about how they’re treated during the signing process.
We love the vehicle, but we will never return to Crestmont Cadillac. If you decide to buy here, read every page, slow the process down, and don’t assume they’re being transparent just because they act like they’re in a hurry.
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