Colonial Nissan of Medford - Service Center

I'm very happy with the services Colonial Nissan offers. we had a slight issue with the new murano we purchased from Al, so we gave him a call and he quickly set up an appt for us with the service dept. whe we had a slight issue with the new murano we purchased from Al, so we gave him a call and he quickly set up an appt for us with the service dept. when we brought in our car for service, there was a rental car booked for us to use for the day. they even managed to get the issue taken care of the same day. More

I bought my 2010 Sentra from Colonial Nissan in medford. I recently decided to use their mailed offer of oil change & tire rotation. When I checked in, Joanne, Service Rep. par excellance, asked if there w I recently decided to use their mailed offer of oil change & tire rotation. When I checked in, Joanne, Service Rep. par excellance, asked if there was any other work I'd like done that day. I said, "Yes, I'd like my antenna put back on." It had come off in a car wash. Upon completion of the oil & tire work, Joanne told me that the antenna had broken off, they could not re-affix it, and the whole assembly need replacing.....to the tune of, $441.00! I was floored. I told her that when I picked up my new car, 11 months earlier, it had no antenna. It took 3 different Nissan employees to try to get it to stay put....they finally did. I believed that the antenna was broken from the get-go! Joanne then suggested that I speak with the Gen. Mgr, Sayid, which I did. He listened and then investigated. He then asked if I minded waiting until monday or tuesday morning, the latest. He was going to contact Nissan to request a 'good will' servicing. I got a call from Joanne at 8:25 AM monday morning informing me that her manager, Jim Islami, received the OK to allow my antenna assembly to be fixed GRATIS! I was floored. I have never dealt with a dealership service depatmnet that is so nice, knowledgable, and efficient. They get things done! Colonial Nissan is my auto servicer of choice. They also service almost every other car, as well! More

Best service department around! Very skilled. Awesome customer service. Would definitely buy a car here if sales is anything like service! GM introduced himself to me even and wanted to make sure I was customer service. Would definitely buy a car here if sales is anything like service! GM introduced himself to me even and wanted to make sure I was being treated well. Never had such a great experience getting my car repaired. More

My wife was having problems with her Hyundai Elantra. Jim assured us that they would be able to help even though they were a Nissan dealer. He was very courteous and friendly. I received a phone call as soon assured us that they would be able to help even though they were a Nissan dealer. He was very courteous and friendly. I received a phone call as soon as the problem was discovered and another one shortly thereafter to let me know the problem was repaired and the car was ready to be picked up. Thanks to Jim's great service we will definitely be using Colonial Nissan again! More

Kenny in service was excellant informed us about the service that was needed and that has not been done went over every thing that hadn't been done on our 2005 altima after all the repairs that was perf service that was needed and that has not been done went over every thing that hadn't been done on our 2005 altima after all the repairs that was performed the vehicle runs like new again I will be going to colonial nissan service for all my future services excellant service and very nice and clean place of business More

I have patronized automobile service departments and service stations since I purchased my first vehicle in 1964. I purchased my first Nissan product, a 2005 Altima SE,in 2005,from Kelly Nissan in Lynnf service stations since I purchased my first vehicle in 1964. I purchased my first Nissan product, a 2005 Altima SE,in 2005,from Kelly Nissan in Lynnfield, MA and I next purchased a 2008 Nissan Maxima SL from Ira Nissan in Woburn, MA. My Altima was serviced at Kelly, Ira and the Marlboro, MA dealership's service departments. Not pleased with any of the three. However, the Service Department of Colonial Nissan of Medford, MA is "EXCELLENT". It is the finest service department I have dealt with since "1968". Professional, courteous, dedicated, high quality work sustained, and communication are just a few of the attributes associated with Colonial Nissan of Medford, MA. Service Manager, Mr. Jim Islami, and his service rep's Mr. Borofsky, and Ms. Sasso are a true credit to the Nissan Corp. I would hope Nissan would recognize all three individuals with their GOLD Award, and provide them with a monetary award representative of their distinguished service to their customers. If it were not for this service department, I would not have purchased my 2009 Maxima SV. This service department is the best I have dealt with in over 42 years. V/r Thomas C. Healey More

Went into for service on my Nissan and the problem was happing 2 other dealers couldn't fix the vehicle bought it into Colonial Nissan and was talking to Joanne about the issue's and then she got the Serv happing 2 other dealers couldn't fix the vehicle bought it into Colonial Nissan and was talking to Joanne about the issue's and then she got the Service Manager Jim Islami to go for a ride and I explained the concern and Jim was very good and we left the vehicle for the day Joanne contacted us when the vehicle was diagnosed we then had the vehicle repaired and have had and problems with the vehicle since we picked it up from service We will be buying are next 2 vehicle from Colonial Nissan due to Jim & Joanne in the service dept and will we be bring in our other vehicle to be service at Colonial Nissan that are a Ford explorer & chevy trailblazer when we talk to Jim he said that the service dept can handle the other models as well as the nissan that we are driving. we will be trading in the vehicle's within the next year great service staff at colonial nissan More

I had a great experience at this dealership. Jim Islami was especially helpful and extremely friendly. I didn't have to wait long for my services. He had to order parts for this particular service and th was especially helpful and extremely friendly. I didn't have to wait long for my services. He had to order parts for this particular service and they had them in within 24 hrs and everything was fixed the next day. I would definitely recommend this dealership to friends and family. More

I bought my Nissan Rogue there in 2008 and have had it serviced there periodically since. My experience with Jim Islami has been outstanding at the very least. He is there to help with any and all problem serviced there periodically since. My experience with Jim Islami has been outstanding at the very least. He is there to help with any and all problems swiftly and efficiently. Nissan should be very appreciative to have an employee like him. More

Brought my Nissan Versa in for service and received prompt curteous attention and the repairs were performed timely and correctly. I would not hesitate to return again. The waiting area was clean and prompt curteous attention and the repairs were performed timely and correctly. I would not hesitate to return again. The waiting area was clean and comfortable with coffee and a TV and I was notified promptly when my car was ready More