Colonial Nissan of Medford

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Ken Borofsky

My Review of Colonial Nissan of Medford:
I find them to be unethical in their price quoting, and to have extremely poor customer service.

I brought my car (Nissan Maxima 2004) in with an inoperable blower part on a Saturday. When I dropped my car off they did not inform me about a charge to diagnose the issue. They then called me 4 hours later and said we have one part left in inventory to fix my car and that it would be $450. I told them that it was too much and that I had an extended warranty and that I would bring the car back on a weekday so that they could call the extended warranty company on Monday to see if the replacement part was covered under my policy. At that point the service rep was upset and told me it would cost $93 for the diagnosis in order for me to pick up the car. I asked him why it was not disclosed to me at drop off and he started quoting Massachusetts law and that how they were allowed to charge this amount. After some debate he said, no charge come pick up your car.

The following Monday I brought the car back to them so that they could check with my extended warranty provider to see if the part was covered, Colonial Nissan called me back to confirm that the entire procedure was covered less a $50 deductible but that it would take a week to order the part. I had to then chase them every week for 3 weeks to see whether the part had come in. When I escalated the matter to the service manager, he told be to be patient and that these things take time. When I pushed for an answer and threatened to complaint, miraculously the part was in their inventory!

I left the car with them for repair, under the explicit understanding that the entire procedure, less a $50 deductible was covered. The next day they called me to say nothing was covered and that the replacement procedure would now cost $270.80 (note – previously it was diagnosed as $450) Were mistaken then or now...or do they just make up figures?

When I pushed them to check with the extended warranty company they said only $59.30 was covered. Desperate for my car, I had it fixed, paid the $211.50.

When I later called my extended warranty company to checkout the story, they said the reason why full coverage was not extended (less deductible) is because Colonial Nissan does not follow the national labor guidlines (such as - Mitchell); therefore, what should have been 0.3 hours of labor, was charged as 2.0 hours of labor. I realize dealers get to pick their own labor allocation but when you add $190 (2 hours of labor) for something the average dealership across the country is charging 6.6 times less, you can see my frustration with the “padding” being applied by the dealership…had I authorized the fix on the first day I brought my car in, they would have fleeced me for even more ($450). Very, very, disappointing experience and I hope others are not falling trap to this dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Gallagher

My Review of Colonial Nissan of Medford:
My lease was up on my 06 Sentra and I had a horrible experience trying to find out my options from Ira Nisaan in Woburn. They flat out lied to me and said I had no options at the end of my lease. Luckily I took a trip to Colonial Nissan in Medford. They assured me that everything the previous dealership told me was false, and laid out every available option I had. They helped me resolve my lease issue and walk away with a great truck all in a matter of hours. I strongly recommend taking a trip here for future purchases, and strongly suggest to stay away from Ira Nissan in Woburn.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard, Paul, Adam

My Review of Colonial Nissan of Medford:
I have nothing but good things to say about my experience at Colonial Nissan of Medford. In the past I have leased cars, but had decided it was time to buy this time around. Typically I dread the back and forth that goes on over numbers/cost, but not anymore. Richard was very straight forward. Showed me what I asked to see and didn't try to sell me on any additional models. He was thorough and knowledgable about the Sentra. When we sat down to discuss price, he asked what range I was comfortable spending on my monthly payment and how much I was prepared to put down and in the end they came through at the lower end of my price range. I would not hesitate to recomend them to friends or family and will certainly feel comfortable doing buisness with them again in the future.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service department

My Review of Colonial Nissan of Medford:
Horrible service experience. 6 or 7 trips $2500 and a car that is still not completely fixed. It began with an airflow sensor that they were unable to install correctly even after 4 visits. In addition they replaced coils and plugs to the car for a problem that was more than likely caused by the airflow sensor.

They even had trouble diagnosing a leaky AC system.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam, Carlos, Kaser & Paul

My Review of Colonial Nissan of Medford:
I stopped by Colonial Nissan of Medford one Saturday afternoon as I was in the market for a new car and this dealer was convenient. Having limited knowledge of the Altima, I was soon brought up to par by the very informative and quite knowledgeable staff. Not only were they very helpful but also very patient!!!!! I did not feel pressured in any way and therefore, the end result is I bought a 2009 Altima which I love and am enjoying.

Thanks guys for all the help.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Cavaleri

My Review of Colonial Nissan of Medford:
Chris Cavaleri: Chris was helpful, honest, relaxed and not pushy. Pretty much everything I didn't expect as a first time buyer. He is a big reason we came back to Colonial Nissan and made our purchase there. He was very available whenever we needed him, promptly returned my calls and helped me move through the process in a timely manner. Very impressed.

Adam: I wanted to pick up my car on a tuesday but still needed to acquire some things in order for it to go through, I had all of that information ready on Monday and when I called and asked Adam if coming in today (monday) would help us to get things through easier on Tuesday he told me that it wouldn't. (which was wrong) When I tried calling again an hour or so later, I got no answer, left a voicemail and my call was not returned at all the entire next day. He neglected to tell me that they stop giving license plates at 4pm, so I had to wait an extra day to pick up the car.

It did screw our plans up that day, but no big deal fortunately, however had this all happened a day later we would have had to rent a car on wed until sunday and I would've been very angry.

1/2 second of thinking before answering might have indicated that if we're buying a new car, we probably have jobs, and probably can't just come in at random sometime on a weekday before 4pm and therefore should bring in the paperwork asap so as to speed things along.


All that aside, the overall experience at Colonial Nissan was excellent. Would definitely recommend them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Cavaleri

My Review of Colonial Nissan of Medford:
Just parked our beautiful brand new Nissan Altima and I wanted to be sure to thank Chris Calaleri for making this purchase a great experience. Chris was responsive, professional, cheerful, knowledgeable, and a great listener. He listened carefully to what we needed, wanted, didn't want, and his appropriate response to each request or choice was "that's great, it's a personal decision." We spent 3 hours test driving cars, talking about options, and talking about price. We were treated fairly and respectively, and that is a bottom-line requirement for us. Chris called me today at work to make sure I was getting excited about picking up the car - he's not just a good salesman, he's a very nice man making a living in a complicated business where you really have to hussle. Chris distinguished himself with his character and charm.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos and The Manager Paul

My Review of Colonial Nissan of Medford:
the reason why I would highly recommend this dealership because my sales man, Carlos is passionate about the cars he sells. He is knowledge about the inventory. He understood what I wanted and needed. Carlos showed and explained to me the all options that I could possibly need. When we were talking about price he was not pushy or persuasive. We came to a conclusion quickly and fairly. He is patient with me and answered all the questions I had. In the end I felt very comfortable buying a car from Carlos and the Dealership

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Cavaleri, Bill Poirier, Paul Rowe, Adam Hoyt

My Review of Colonial Nissan of Medford:
My old car's exhaust system broke unexpectedly (the main pipe was severed) so I was very quickly motivated to purchase a new car. I knew that I wanted a 2008 Nissan Altima Coupe (I was looking at used ones), so I inquired about them with about 5 or 6 different dealers online (personally, if I can do the "dirty work" online its much easier and less time-consuming than visiting multiple dealerships in-person)...of all of the places I contacted, there was only ONE that stood out as a dealership I would want to work with - Colonial Nissan of Medford. Chris Cavaleri contacted me via email within 24 hours of my inquiry, and his emails were not only friendly, but I could tell that he was really willing to work with me, at my own pace (I HATE PUSHY SALESPEOPLE). After a few days of back-and-forth emails with Chris, I received a quote from him online, and decided to visit Colonial Nissan of Medford to test drive the vehicle he had in stock (an added positive was that while I was in the market for a used 2008 Altima Coupe, Chris was offering me a BRAND NEW 2008 Altima Coupe!). When I arrived, I was immediately greeted by a few salesmen, but insisted on working with Chris directly. I waited about 30-40 minutes for Chris to finish up with another customer (this was not a problem for me at all, as there was a couch with a TV, coffee, water, snacks, and magazines available to keep me entertained). One thing I found to be extremely impressive was the fact that while I was waiting for Chris, he gave me the keys to the car I was interested in so that I could "check it out" on my own. I loved that! Once the test drive began, Chris didn't hesitate to tell me about all of the features, and he answered all of my questions (and I asked EVERYTHING I could possibly think of!) without hesitation, and very honestly. Needless to say, I loved the car, and proceeded to Chris's office to work on the numbers. we went back and forth about numbers, and since I had my own financing (through a private lender), there wasnt too much negotiating to be done. However, I did feel that I was given too little for my trade. Either way, I am very happy with my overall purchase. I got my monthly payments around what I was hoping for, and Colonial Nissan of Medford even held my car for me for a week while I went on vacation! When I returned from vacation, I returned to the dealership to finish up all of my paperwork, which was hassle-free, and my beautiful new car was waiting for me, bright and shiny, ready to go! When I met with Adam to discuss warranty information, he was very thorough in explaining what was available, but I felt no pressure to buy whatsoever (I knew from the beginning that I didn't want to purchase any extra warranties/features/services). Overall, I would DEFINITELY recommend Colonial Nissan of Medford to all of my friends (in fact, I already did recommend them to one girl), as my experience was a good one! Thank you to everyone at Colonial Nissan of Medford!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Cavaleri, Bill Poirier, Paul Rowe, Adam Hoyt

My Review of Colonial Nissan of Medford:
I came in to Colonial Nissan of Medford to lease my new 2009 Nissan Rogue and was greeted right away by Chris, a salesman with the delaership. He came across as very professional and offered me a cup of coffee. He sat me down and we reviewed the needs and wants for my new vehicle, as well as my budget. Chris pulled up a new Rogue and I immediately feel in love with this car on the test drive. I wanted to leave with it right there! When coming back inside, I was greeted by the sales manager, Bill, and the general manager, Paul, who made me feel at home. All of the men worked to get the Rogue into my budget and beofre I knew it, I had signed for my new car! I had shopped 3 other dealerships and I feel that Colonial Nissan was BY FAR the most professional and respectful of my time. I knew from the info I had gotten at the stores that I was getting a great price. I met with Adam, the finance guy, and he went through the available options to help protect my new lease. At no time didI feel pressured into purchasing anything other than the car, which is a far cry from my usual experiences at previous dealerships. My vehicle was ready the next day to drive home with a full tank of gas and inspection sticker, cleaned inside and out. I must say that I am thoroughly happy with my decision to purchase with Colonial Nissan! Thanks so much to Chris, Bill, Paul and Adam for making this a great experience!

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