Colonial Nissan of Medford

Colonial Nissan of Medford
104 Mystic Ave
Medford, Massachusetts 02155
(781) 395-5300

Manufacturer: Nissan


Most Reviewed Employees
Jim Islami Jim Islami
Service Mangaer
Paul Rowe Paul Rowe
General Manager
Melissa Anderson Melissa Anderson
Service
Joanne Sasso Joanne Sasso
Service
James Baribeau James Baribeau
Carlos Veras Carlos Veras
Sales
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free WiFi
Television
Vending Machines


Twenty-Four Month Rating: 4.8/5
162 Reviews
Colonial Nissan of Medford

Overall Score: 5 Star Rating4.8



About Colonial Nissan of Medford
Certified: Colonial Nissan of Medford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Colonial Nissan of Medford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



cddig21
4/26/2012 5:13:29 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Natacha Alexandre

My Review of Colonial Nissan of Medford:
I went to Colonial Nissan purely by chance, I did a search on the main Nissan website and was brought to Colonial. I am glad that I was! My experience with Colonial was great from start to finish, from the initial email communication with Nate to my sales experiences with Natacha and Kaser.

The people at Colonial are genuine and honest - I value a nice "local" experience over the robots at the bigger dealerships. They truly knew the area and were easy to identify with as locals. We talked about cars. We talked about hockey. We talked about the area. They didn't seem to play the normal games and there always seemed to be the fantastic quality of transparency in all of our conversations. Natacha was friendly, positive and a huge factor in making sure we got the best deal.

Every person at Colonial seemed to go the extra mile, from the fact that Natacha told me to drive wherever I wanted to on the test drive to the fact that they went digging for - and found - the car's extra keys. And Natacha even made sure that they even brought it to the carwash when I came back after a week for inspection.

A car dealership is a business to be certain, but Colonial Nissan is truly a people-driven business, and it is people like Natacha Alexandre who make a special place to buy a car.

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ARLattanzi
4/4/2012 2:11:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Islami

My Review of Colonial Nissan of Medford:
Jim Islami is the best car dealer I've ever dealt with. He does not waste time or tell you lies. He is very helpful and knows how to handle situations. Jim is the best and would recommend him to anyone.

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smdelaney
2/21/2012 12:22:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Aida Lugo, Gary Starr

My Review of Colonial Nissan of Medford:
These folks are far and away the best dealership I've ever worked with. The sales person, Aida, was friendly, helpful, informative, and more than accommodating. When I walked in I knew I wanted a 2011 Versa and that's all she showed me. It's the first time a sales person hasn't tried to sell me something other than what I had in mind. The finance person, Gary, was clearly very experienced and knowledgeable, and gave me more options than I've been given before. In fact I think the package he put together gave me a really great deal for the money I spent.

I left thinking I really got the best deal I could have gotten anywhere.

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paul1947
10/25/2011 1:07:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: ken borofsky and joanne sasso

My Review of Colonial Nissan of Medford:
Just took my Versa in for 1 year check up, Ken had me out within an hour, and Joanne in the past has been just as terrific.

This is the best service department I have ever encountered.

Thanks for a great job.

Paul and Pat McCarthy
49 Temple Street
Somerville, MA 0145

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jadockett
10/9/2011 11:46:02 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim the service manager and Ken N Borofsky

My Review of Colonial Nissan of Medford:
The reasons why I am giving this rating is 1 to ensure that the employees here get the proper recognition due for their fine work, customer service skills and willingness to go out of their way to assist customers ( me) and two that all know that there are still establishments out there that treat customers as individuals giving respect and personal attention to our needs, thus meriting our buisiness.

My situation was quite sad with a failed transmission on a 2008 model! Hoestly I did have second thoughts about Nissan and was ready to swith to a nother japanese model , however Jim and Ken in Particular , save the day for me and helped me gain or regain confidence in NISSAN. Cheers to them!

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Glory15
9/24/2011 7:54:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joanne Sasso

My Review of Colonial Nissan of Medford:
I found the service I received at Colonial Nissan to be exceptional. Joanne Sasso was friendly, explained the service and what was needed, the price was as she quoted and my overall experience with the service department was a very positive one.

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seagates
9/23/2011 7:59:44 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: joanne sasso

My Review of Colonial Nissan of Medford:
This dealership was recommended to me by a friend. I found the service to be excellent and the prices were reasonable. Joanne at the service desk was pleasant and helpful. I would return to Colonial Nissan for future car service.

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cduncker
9/21/2011 1:55:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: kenny

My Review of Colonial Nissan of Medford:
Ken found me an appointment time, took care of me in less than the quoted time, and even found me an applicable coupon. Thanks Ken.

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cferrandi
9/20/2011 9:52:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ken

My Review of Colonial Nissan of Medford:
Ken was very kind. He displayed a high level of dedication to customer service. He offered information on paynment options such as One on One versus the online discount which saved me money!

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jay1jay2
9/15/2011 10:32:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joanne Sasso

My Review of Colonial Nissan of Medford:
I always tell my friends that Colonial Nissan's service department is the best of all dealership service departments. Ms. Joanne Sasso is professional, polite, conscientous and genuinely is concerned for their customers. She always strives to ensure the customer understands what is to be done to the vehicle and explains any and all costs associated. She exhibits tremendous knowledge of the Nissan product lines and imparts that knowledge to the customer. When I patronize Colonial Nissan's service department I enter and exit with a sense of confidence that the job will be done right the first time. It always is!

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