Colonial Volkswagen of Westborough

A great, easy experience Jason was very accommodating and patient as we test-drove four different vehicles late on a Thursday evening. The leasing process went as smoothly as Jason was very accommodating and patient as we test-drove four different vehicles late on a Thursday evening. The leasing process went as smoothly as possible and after a messy Friday snowstorm complicated the logistics, we drove out of there in a shiny new Tiguan on Saturday. We've been working with Colonial VW for a number of years, spanning three vehicles and have always been satisfied customers! More

Worst Service Ever!!! Bought a 2014 Jetta from them in 2014. Brought it in for it's 40,000 mile check up. That was great until they gave me a loaner vehicle that got a flat Bought a 2014 Jetta from them in 2014. Brought it in for it's 40,000 mile check up. That was great until they gave me a loaner vehicle that got a flat tire on the mass pike! I got towed because of the laws that cover the pike. Thankfully was brought to work by the tow company. I called Colonial to tell them what happened they said no problem. I then waited 2 days for them to get my car from the tow company! 2 days!!!!! They would not give me another lease because I already had one out in my name. It took the owner of the vehicle to call the tow company to get the LOANER car towed back to Colonial so we could get our car back!!! This is ridiculous customer service. I called multiple times to talk to someone and was even hung up on by John in the service center!! I NEVER thought I would be treated like this after buying a car from them! Then when we go to get the car, they charge us for a tire, the tow anddddd the service totaling $850. It went in to the shop because it wasn't running correctly and they COULDN'T find anything wrong with it. ?? No manager there on a Saturday to talk to, just to top things off. I WILL NEVER GO BACK TO COLONIAL VW, EVER!! More

I had an awesome experience! I had a wonderful experience at Colonial Volkswagen. Jason Garrett, Eric, and Kathryn Gear were amazing. They worked extremely hard to find me a car i I had a wonderful experience at Colonial Volkswagen. Jason Garrett, Eric, and Kathryn Gear were amazing. They worked extremely hard to find me a car in my price range, and a monthly payment that worked for me. I love my new Jetta! More

a+ experience went to colonial for my new vehicle and was extremely pleased with my experience. Connor bayliss was my salesman and he was not only knowledgeable but went to colonial for my new vehicle and was extremely pleased with my experience. Connor bayliss was my salesman and he was not only knowledgeable but extremely accommodating! love my New car and would deffinaly recommend going to this dealership and asking for Connor! More

Great lease experience! My daughter and I went in to investigate a lease for her and leased two new Jettas! I recommend Connor and Colonial for a lease or purchase. My daughter and I went in to investigate a lease for her and leased two new Jettas! I recommend Connor and Colonial for a lease or purchase. More

Lease Process was Painless Leased my 4th VW over the weekend and Derek and Mike made is painless and didn't waste my time. A great experience. Kathryn had me in and out of finan Leased my 4th VW over the weekend and Derek and Mike made is painless and didn't waste my time. A great experience. Kathryn had me in and out of finance in about 5 minutes. More

Awesome!!!! Guys here are awesome! Went in and worked with Peter and was able to bring my brand new car home a day or two later, everyone is very friendly and pro Guys here are awesome! Went in and worked with Peter and was able to bring my brand new car home a day or two later, everyone is very friendly and professional. Eric the sales manager was a great help as well! All of my financing was done in less than 30 minutes with a low interest rate and a great monthly payment. Love my 2016 VW Golf!!!!! Highly recommend this dealership. More

Fantastic customer service My Boyfriend and I came in to look at used Ford Edge (2013) and were welcome by a wonderful salesman by the name of Derek Paquette. He is a very spont My Boyfriend and I came in to look at used Ford Edge (2013) and were welcome by a wonderful salesman by the name of Derek Paquette. He is a very spontaneous and wonderfully helpful, he has made us laugh and joked with us and made us feel very welcome and like we were family. He had the Edge warmed up and prepared when we came in, and was very helpful with answering all our questions. The financial services representative Kathryn was very lovely and helpful, she saved us 16% off of our interest for our car payment and was very happy to do so. She laid everything out and explained it all to us in a way we would understand and it was just over all a fantastic experience. 5/5 will come back! And I would refer anyone looking for friendly, quick and fantastic service to come here. More

Ask for Connor he is the best!! I found a car online that I was interested in from Colonial Volkswagen. When I went to the dealership hoping to see and purchase the car, I Had a gre I found a car online that I was interested in from Colonial Volkswagen. When I went to the dealership hoping to see and purchase the car, I Had a great experience. Conner had helped me deal with the insurance company and get the car that I wanted. It was very obvious that my satisfactory was his priority. I wasn't there for very long and I got to drive the car that I wanted home that very same day. He even called me a few days after my purchase to make sure that I was satisfied with my new vehicle. More

Awesome group of people! I have bought a lot of cars in my life and I have to say that this was the best experience ever. It was unlike any other. The whole team made it so ea I have bought a lot of cars in my life and I have to say that this was the best experience ever. It was unlike any other. The whole team made it so easy ! Go here if your looking for a VW! More