Colonial Volkswagen of Westborough

Recommend w / caveat I'd heard some really terrible things about repeated issues with the service dept - and actually had decided to not go to the Westboro dealership. How I'd heard some really terrible things about repeated issues with the service dept - and actually had decided to not go to the Westboro dealership. However, they had a used Jeep on the lot that matched a lot of my criteria, and I wanted to check it out. So I caved when I saw it was not sold. I almost left without it but Jason Garrette made the numbers work. He is great to work with. I also made contact with Kathryn and Keith - who were also wonderful. So while I still would not feel comfortable returning for service, I was fortunate to work with these 3, and am thoroughly enjoying my "new"- used Jeep. More

Best Purchase Experience in the last 45 Years I have purchased many cars over the past years and have always felt that after the deal was made, the finance person screwed me for a few thousand mor I have purchased many cars over the past years and have always felt that after the deal was made, the finance person screwed me for a few thousand more, until my experience with Colonial VW and Kathryn Gear. I was dreading the final process of car buying... the finance guy. Kathryn Gear was perfection. Explained all of the options concerning warranty coverage and options. There was no raz-ma-taz, no fast talking and absolutely no pressure. Only a cordial respectful and informative buying experience. I don't know where they found Kathryn, but they need to hold on to her. She is GREAT. More

Great People, Great Service The Service Department at Colonial Volkswagon is second to none ! Work is explained and done correctly with loads of courtesy and respect for the cus The Service Department at Colonial Volkswagon is second to none ! Work is explained and done correctly with loads of courtesy and respect for the customer. More

Connor was fantastic. I rarely write reviews. However, I went to Colonial VW completely upside down on my current vehicle. I first went to Herb Chambers Honda and they ba I rarely write reviews. However, I went to Colonial VW completely upside down on my current vehicle. I first went to Herb Chambers Honda and they barely gave me the time of day. They told me, in so many words, to leave because I was way too buried in my current SUV. When they did make an offer it was so absurd that I had to laugh. I went to Colonial VW 10 min later and met Connor. Nice guy. I told him my situation and he simply said he would see what is possible. Sure, I would have to roll in money and pay more, but they ended up heavily discounting my new SUV and added a bunch of sign and drive bonuses. In the end, I am paying less than what I was paying before with only $500 down. They were NEVER EVER aggressive or pushy. Everyone was polite. They made no grand promises. They simply knew where I was and we both worked together. Connor stayed an hour past his shift to make sure I got my car the SAME DAY it arrived from the truck after landing in the port a few days earlier. Honestly, it was me that was a little pushy and Connor was a gentleman. I told him I wanted the car done the same day and he did it. This was a busy Monday so I know the service team was not too thrilled. However, I was treated fantastic. In the end, dealers get a bad rap for a variety of reasons and it is usually the customer's fault with their unrealistic expectations. I was certain I would be stuck with my aging SUV until Colonial worked out a deal that probably made them less money than most sales. I also had to pay a little more. But, we worked together in a relaxing manner. Thank you Connor for all your help. Sincerely, Chris B. More

Excellent Experience This was our first Volkswagen purchased at Colonial vw and the service we received was excellent. Pierre was very knowledgeable of all the cars we ask This was our first Volkswagen purchased at Colonial vw and the service we received was excellent. Pierre was very knowledgeable of all the cars we asked about and we did not feel pressured at all. Pierre is very professional and I would recommend seeing him when you are looking for a new car. And did a great job explaining all of the fun details when we were ready to pick up our new Tiguan! Thank you for the Excellent Experience! More

satisfied very nice guy, tried his best to work out deal for us. the only dealership we can make decision on the first visit. highly recommend. very nice guy, tried his best to work out deal for us. the only dealership we can make decision on the first visit. highly recommend. More

Great dealership all around!! Derek worked quickly with another colonial dealership to get me the car I really wanted to look at. Even though I did not fall in love with the origin Derek worked quickly with another colonial dealership to get me the car I really wanted to look at. Even though I did not fall in love with the original car i came to see I end up looking around and finding one that was a perfect fit. Through the process Derek did not make me feel pressured at all to buy anything i did not love and it really made the experiance that much better. His positive attitude and helpful nature makes him great to work with. I would recommend him to anyone to work with! I also loved working with Kathryn in finance and Mark in management this whole team made my experience exciting and stress free : ) More

Top notch experience By far the smoothest and fastest transaction I have ever experienced buying/leasing a new car. Kudos to Jason and the staff. Thank you for everything By far the smoothest and fastest transaction I have ever experienced buying/leasing a new car. Kudos to Jason and the staff. Thank you for everything! More

Excellence at its besti Purchased a Passat from Connor Bayliss and couldn't have asked for a better experience. Not only did I get everything I wanted out of the vehicle but Purchased a Passat from Connor Bayliss and couldn't have asked for a better experience. Not only did I get everything I wanted out of the vehicle but Connor was kind, accommodating,and ever so helpful. I reccomend making this dealership your first stop and I promise it will be your last. Ask for Connor if your looking for the best experience possible. More

New car Returned for a new car after many years, Very helpful and knowledgeable. Looking forward to many years with this one too We are longtime VW customers Returned for a new car after many years, Very helpful and knowledgeable. Looking forward to many years with this one too We are longtime VW customers and glad to be back. More