Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,750 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,750 reviews
June 25, 2026
Edison listened to my requests and got my truck in and out for its oil change and tire rotation in 1 hour as estimated. I'm happy with the service. out for its oil change and tire rotation in 1 hour as estimated. I'm happy with the service. More
by Alexcassie26
June 25, 2026
Colonial west is the best dealership around. Honest people and good work . Recommend to any Gm customer Honest people and good work . Recommend to any Gm customer More
by Hkvp92017
June 21, 2026
Hi they always fix the car the first time I'm very happy with the service!I would highly recommend them!!! with the service!I would highly recommend them!!! More
by hrobert1958
June 17, 2026
I love going there! ! They are all so nice and professional. They said 1 hour and it was done in 45 minutes. ! They are all so nice and professional. They said 1 hour and it was done in 45 minutes. More
by ernesthenrie
June 16, 2026
Been with this dealership for years. I just recently did a lease buyout. Hasan was super knowledgeable about the process. Financing and registration went smoothly, the car was inspected I just recently did a lease buyout. Hasan was super knowledgeable about the process. Financing and registration went smoothly, the car was inspected and I was on my way! Definitely recommend them. More
by Bridgetcates
Employees Worked With
June 16, 2026
Excellent service, brought my truck in for emergency and Ed took care of it right away. Thanks so much. Ed took care of it right away. Thanks so much. More
by carlparry
Employees Worked With
June 13, 2026
Great sales staff… I can no longer afford to have car serviced there due to rising and greedy costs. It is unfortunate because I have always had my cars serviced at a Chevy dealer for nearly 40 years… serviced there due to rising and greedy costs. It is unfortunate because I have always had my cars serviced at a Chevy dealer for nearly 40 years… More
by Khawkkath
June 12, 2026
Everyone is always friendly and efficient and am pleased with the work performed. I would recommend everyone to this dealership with the work performed. I would recommend everyone to this dealership More
by brenda
June 10, 2026
the service department was very helpful and informative. My truck was in for oil and tire rotation and was done in an timely fashion. My truck was in for oil and tire rotation and was done in an timely fashion. More
by ralphmc1313
Employees Worked With
June 05, 2026
Everyone was pleasant and work was quickly done without issue. Staff was great and handled things professionally while shorthanded . issue. Staff was great and handled things professionally while shorthanded . More
by John
Employees Worked With
