Jacqueline Quinlan

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

We cannot thank you enough for this glowing review of our service center, Linda! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jackie and Tania were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

I really appreciate the kind recommendation, Jon. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about our service team. Thank you for choosing Colonial West Chevrolet of Fitchburg for your vehicle needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words. I feel our service department is what makes Colonial West Chevrolet of Fitchburg special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Steven and Carla, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713